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Business Profile

Pizza

Pizza Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Pizza Hut's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pizza Hut has 38 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pizza Hut

      8201 SE Powell Blvd Ste B Portland, OR 97266-2059

    • Pizza Hut

      5020 NE Martin Luther King Blvd Portland, OR 97211-3204

    • Pizza Hut

      205 Commerce Center Ste C Vancouver, WA 98684

    • Pizza Hut

      1279 Molalla Ave Oregon City, OR 97045-3743

    • Pizza Hut

      21300 SW Adams Ave Ste 108 Sherwood, OR 97140

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 30th i placed an order at Pizza Hut in ************* ******, for two large pizzas and breadsticks. Went to have some of the leftover pizza on October 2nd and found a piece of metal in my pizza. Called pizza hut and the manager,***** did not understand what happened and kept saying he was confused. Went down to the store and an employee,****, thought the whole thing was funny and the manager refused to come out and speak with us. We got a refund for the order but the way they handle their business and actual concerns for safety as I could have chocked or worse. When we called corporate they didnt even care nor understand what happened.

    • Initial Complaint

      Date:07/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/28/23 I had enough points (300) to order a free large 2 topping pizza. I built the order on line using the ************************************ out and didn't release the points back to my account. I then had to recreate the order that same night and pay full price. I had thought the points would go back on my account in a day or two. No points were ever added back to my account. I reached out to their customer service **** by email SEVERAL times (5/6, 5/7, 5/8, 5/9, 7/12/23), even asking for a manager or supervisor to call me. They just kept sending back the same template response, my points are correct. If they look at my account, they will see on the same date, 4/28/23, 300 points were used but the pizza was paid for, not points were applied. There should be over 700 points available for me. My real frustration is the lack quality control on customer service, no manager or supervisor seeing all my emails or just not contacting me. My issue is with customer service at the call center, not with the location where we receive our pizza, they are excellent there!

    Pizza Hut is NOT a BBB Accredited Business.

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