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Business Profile

Online Retailer

BAMSOCKS.COM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the socks and they were way too tight on the calf even though they were advertised as being diabetic socks and nonbinding. I immediately went to their website and put in for a return and refund. I received one email saying they received the request and that they would send another with further instructions. I never received that email even though I emailed them twice again about it and went on their website and wrote to them. Now when I go on their website to try to do the process again it says, returned on the item. All I want is to get these socks returned and refunded my money.

    Business Response

    Date: 09/16/2024

    We have provided with a refund in this case.   Our returns process should be automatic and apparently there is a misunderstanding or issue with our process that we are looking into.    ************************************************************************************************************************** question qualify for refund.   

    Customer Answer

    Date: 09/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  When can I expect the refund?

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered socks totaling ***** on 06/26/2023.Will not respond to my telephone calls or Emails about the status of my order as of today7/23/2023.

  • Initial Complaint

    Date:06/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 items (12 pairs socks each) ordered 5/8/2023. NO action or response since

  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried ordering socks from Bam Socks. They added items to my order that I did not request. I notified them via email at least 5 times and left 3 telephone messages, They also had the wrong shipping address and here again, I left 5 email and 3 telephone messages. When I did not hear back from them, I emailed them cancelling my order. The incorrect order was shipped to the wrong address anyway and then was forwarded to me from the receiving post office to the ******** ************ I was charged in excess of $ ***** for the mailing. I then sent the order (unopened) to their office in ****** with a letter of explanation and copies of all the emails sent to them. They did not accept the package and it was sent back to me. Although I reached out to them on at least 8 occasions, they made no attempt to respond or resolve the problems. They clearly want my money and refused to accept their unopened merchandise back.

BAMSOCKS.COM is NOT a BBB Accredited Business.

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