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Business Profile

Online Retailer

Bedding Legend

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a J ************************************ comforter on March 27, 2023. There was no reply, no shipment, nothing. After I read pages and pages of the Diamond review of complaints, I realized this company is purely a SCAM. Someone used a WY phone number to create a fake company that will take everyone's money and not ship any product.The phone does not work, the emails are not returned. Someone decided to use the *** criminal system in ** to create a fake company to steal money with no intention on ever sending a product. Someone needs to go to jail.

  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a comforter set..they took funds out of my acct..there are no contact numbers...there is no company

  • Initial Complaint

    Date:03/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a comforter set from Legend Bedding on January 29, 2023. My account was debited the same day. I have not received my comforter set. I reached out via email to them and they did respond on March 8, 2023 saying they would look into it.(SEE BELOW) I have not received a response. When I call the number on their website, it has been disconnected. I would like my money back. From: Legend bedding <********************************>Date: March 8, 2023 at 2:15:10 PM CST To: ********************* <*******************>Subject: Re: Offline message sent by ********************* ?Sorry for inconvenience. Let us check your order status and get back to you.On Thu, Mar 9, 2023, 1:13 AM Legend Bedding <****************************************************************> wrote:

  • Initial Complaint

    Date:02/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the ** Queen *** York Maribella 4-Piece Comforter Set in king size on January 17, 2023. My account was debited on this same day for $176.25. I have not received my order or any confirmation of a delay in shipment. I have emailed several times, and tried to call the number that was provided on the website. I have not heard from anyone about this purchase. Please help. Thanks *******************************

  • Initial Complaint

    Date:01/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Compliant Details:Jan. 2, 2023 - Ordered the *********************** Domino Comforter Set with Bed Sheets in Blue, Full MPE10-962, and paid $45.00 USD via credit card.The site indicated that I had to download an app to track my package. However, the site did not provide a tracking number only the order#. After downloading the app, the status only read Ordered.Jan. 11, 2023 - I have not received my order, and the order status in the app has not changed. I sent an email to **************************************************** which was listed as the point of contact in my email confirmation. At that time, I asked for order cancellation and a refund since it had been more than ************************* delivery. The bedding set was supposed to be a gift.RESPONSE FROM: ***********************(****************************************************) on Jan. 11, 2023, at 11:54 pm ET, Expected delivery is next week FOLLOW-UP: Jan. 21, 2023 - I again asked **************************************************** for order cancellation and a refund since it had been more than ************************* delivery. OUTCOME: As of Jan. 27, 2023 - I have not received a response, a delivery, or a refund.

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