Business ProfileforRon Tonkin Fiat

In early June my 2017 **** 500L began having an issue - doors won't lock and trunk won't open. I made an appt with Ron Tonkin Fiat. I also provided some info that the problem was known to **** and had to do with wiring in the rear hatch. Two weeks after my 6/16 repair date, the repair hadn't begun. It was finally completed 7/7/23. The *** was replaced for $1097. The car began having the same problem about 2 wks later. I took the car back to **** and they replaced the *** again at no charge, saying the first must have been faulty, on 8/10/23. I left the country for a couple of weeks and the car began having the same problems again by 9/18/23, shortly after I started driving it again. The earliest repair appt I could get at *** Tonkin was 10/12/23. I was promised a loaner car this time. Meanwhile, I spent a fair bit on ***** ********** Car Rental etc. On 10/12 I was told no loaner was available. I called the manager at *** Tonkin on 10/28/23 and he found a loaner for me. I've called every week or 2 to find out if my car has been repaired. My car didn't go into the garage until just prior to Thanksgiving, and 11/27 I called and was told they thought the problem was the *** - for the 3rd time! This does not seem logical. I was promised by the service rep and service manager that a STAR case would be opened with **** when I took the car in the 3rd time. On 11/27 I was told that was up to the mechanic. I contacted the general manager and then a STAR case was opened 11/28/23. I called 2x on 12/4/23 for an update and received no return call. It is difficult to get updates. My car has been unusable/awaiting repair for 6 months!!! I've tried to be very polite to the **** service dptmt, but this is really NOT reasonable. I no longer believe that **** is making a good faith effort to repair my car in a quality way and a reasonable amount of time. How can they keep a customer waiting 6 MONTHS with a nonusable car? Sorry to complain but how to get help?