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          Dick Hannah Acura of Portland has 1 locations, listed below.

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            Business ProfileDick Hannah Acura of Portland

            New Car Dealers
            BBB accredited business

            Contact Information

            12030 SE Stark St

            Portland, OR 97216-3766

            Visit Website
            (503) 252-2872

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/2000

            Years in Business: 74

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Dick Hannah Acura of Portland offers sales, service and leasing of Acura vehicles.

            Products & Services

            Automobile Dealer

            Business Details

            Location of This Business
            12030 SE Stark St, Portland, OR 97216-3766
            BBB File Opened:
            9/1/2000
            Years in Business:
            74
            Business Started:
            12/1/1949
            Business Started Locally:
            12/1/1949
            Business Incorporated:
            3/22/1984
            Accredited Since:
            9/1/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Dick Hannah Dealerships
            • Dick Hannah
            • Hannah Motor Company
            Business Management
            • Ms. Jennifer Hannah, Vice President
            Contact Information

            Principal

            • Ms. Jennifer Hannah, Vice President
            Additional Contact Information

            Fax Numbers

            • (360) 944-3380
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/12/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I bought this car brand new 2023 Acura TLX with only 9 miles on it. My wife was driving back home after dropping me off to work and all kind of codes came up on the dash board and my wife couldnt move the car. Dealership towed to their shop and kept it for about 4-5 days and car was giving back to me. So that was the first time I told the dealership I would look into filing for the Lemon Law since I dont feel safe due to all the safety codes it gave my wife last time. So today after I get out of car my wife put in drive and all the same codes came up again. So I parked the car and took pictures and called ***** at dealership and told them what it was doing. So they towed it again to their shop and now Im on my way to get another loaner car. So Im asking for your help to resolve this situation by helping me file a lemon law claim due to the car not been safe. I would like my down payment back and be able to go get another car from a different brand cause I dont trust Acura anymore.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Maxine B

            11/16/2023

            AWFUL EXPERIENCE!! I had a terrible experience at this service department. Also a terrible experience with the *** I purchased as within a couple of months the electronics in the car started going haywire, Dick Hannah dealership performed diagnostics on the car and initially told me that they had received bulletins that there was an electronics problem with some of the ***s and they may be able to do a fix for this. They then retracted this and said that Acura "sent us an email this morning" saying the problem needs to be able to be replicated to do the fix. After spending almost $50,000 on this car months ago I continue to have the problem that is getting worse *(the entire screen went black and I lost navigation recently). I was unimpressed with the attitude of the service technicians at this dealership and would not return.

            Dick Hannah Acura of Portland Response

            11/17/2023

            We sincerely apologize for your experience and certainly never want any guest to leave us feeling this way. Unfortunately in this case, we must work with the manufacturer to resolve the issue and follow their guidelines in doing so. We do understand the frustration and apologize if the process was not better explained. We have shared this with our team and do hope we may have another opportunity to try to earn your business in the future. If you have any other concerns or would like to discuss this further, please feel free to contact our Service Director, ***********************, at ************. Thank you

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

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