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Business Profile

MRI

Open Advanced M R I of Portland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in MRI.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Open Advanced *** in Portland, on July 15, 2025, to have an *** of the Abdomen done with and without contrast. I was lied to and told they no longer took ******** starting the beginning of July. I scheduled the *** due to my claustrophobia and paid $200 over the phone. When I arrived mid-July, I paid the remaining $750 and signed paperwork before the ***. I called to ask a question after the *** and was told ******** would no longer be accepted beginning the END of July!!!! I asked for the *** to be billed to ******** since I came in mid-July for thr ***, and I was told ******** wasn't accepted starting the beginning of July, NOT beginning the END of July which is when it would no longer be accepted, but I was told I signed paperwork agreeing not to ask for re-imbursement and was given the owner's name, ******* *****, and his email to email him about this. He DID NOT respond and had his business department respond instead to say no since I signed the paperwork saying I would not look for re-imbursement. I TRUSTED Open Advanced *** when they said they no longer accepted ******** when I made the appointment and had my *** done!! I appealed to ********, but they did not accept my appeal since they said the business needs to send it into them. Furthermore, another part of this complaint is the quality of the *** was noted in further testing through a CT scan checking for cancer indicated the "quality and lack of dynamic *** on outside study make comparison difficult", so the quality of the *** I spent $950 was poor quality!!! This *** should have been crystal clear especially since I was charged this much money!!! I had trusted this company when I was told ******** stopped being accepted at the beginning of July and expected a great quality *** and honesty about when they stopped taking ********. Open Advanced *** should refund my money and bill ******** since they were still taking ******** when my *** was done and the quality of the *** was so poor.

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 12, 2024 appt at Open MRI of Portland. Day before I am told to pay $225 copay at visit. Not *** accessible- heavy doors/no accessibility buttons. Had my adult daughter not been there I would not have been able to enter. Man at desk didn't look up. Filling out paperwork, I dropped ******** didn't offer to help. Previously had closed MRI at ****************************, OR for right thigh injury. I was told I needed an "Open MRI". Facility IS NOT TRUE OPEN MRI. How do they expect a person to lift up injured body part with no help. Would not provide a wedge to prop me up & I couldn't breathe & unable to complete MRI. I should not be charged. They comes across as money motivated not caring Adult daughter witnessed incident

Open Advanced M R I of Portland is NOT a BBB Accredited Business.

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