Business ProfileforWest Coast Moving & Storage

I contracted with this moving company to move some furnishing from my bosses home in ********, ****** to a storage facility 1 mile away on Monday, 9/11/23. I then contracted with this company to move my bosses items from the storage facility back to his home in ********, ****** on Thursday, 10/26/23.When the furnishings were brought back three couch cushions were missing from one couch. I spoke with the two young men on Thursday 10/26/23 and asked about the cushions. They had no idea and said maybe they were packed. I opened every box, no couch cushions. I called the company on Tuesday, 10/31/23 at 11:18am and spoke with *****. I explained the situation and ***** said he would have ****** call me. I received no call. I called again on Wednesday, 11/1/23 at 1pm and spoke with a young lady. I received no call from ******. I called again on Monday, 11/6/23 and spoke with ******. I asked how I file a claim and he immediately sent me to *****'s voicemail. When I pressed '0' to be taken back to the que, the call went to voicemail. I am asking West Coast Moving and Storage to pay the .60 cents per pound of what the couch weighs since it is unusable. An average couch weighs 300 pounds so the minimal payment would be $180.