Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this moving business in May 2024. During the move, they caused damage and did not complete the job, and I filed a request for a partial refund. We came to an agreement of $400 to be refunded via check and the incident was filed per company standards. Despite reaching an agreement, all service moving has not paid, they have not responded to my emails and phone calls.

  Business Response

  Date: 10/08/2025

  *****, 

   

  The last correspondence I see is August 2024. In this email, our operations Manager concluding the matter. If there is anything left unresolved, please send our office an email and we will be happy to review and close the issue. 

   

   

  -******** ******

  -District Manager

  Customer Answer

  Date: 10/08/2025

   
  Complaint: 23875713
  
  I am rejecting this response because: I have been trying to get in contact with the office multiple times via email and phone calls, leaving my phone number on voicemails and speaking with people directly but i haven't received any kind of communication back. I have been told that my query was sent to the finance department and was approved, and I should await the check in the mail but no check has been delivered. I will not accept this response until the check is in hand. 
  
  Sincerely,
  
  ***** Yurkish

  Business Response

  Date: 10/15/2025

  *****, 

   

  As a reminder, there was no complaint filed. We reached out to see how the move went, you shared your feedback, then we offered a gesture in good faith. I can confirm this matter has been resolved as I made certain it was. 

  Respectfully, 

   

  ******** ******

  Customer Answer

  Date: 10/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Yurkish

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/27/25 All Service Moving moved my office approx 12 blocks. In the process the movers broke 2 out of 3 panes of glass on my occasional table. The crew lead took the 1 unbroken pane & said he would use it as a prototype to have 2 new panes made. He would then return all 3 panes to me. Now, over a month later, I have not received the 3 panes. I called ASM on 6/30/25, 7/3/25, and 2 other times, including 8/4/25 & the people I speak with don't know anything about them. Promises are made to have someone call me back, & they haven't. ASM asked me to submit a claim form, which I did on 7/3/25, & I still have not heard back or received the panes to my table. Yesterday, 8/4/25, I left a voicemail advising that yesterday's call was my last attempt to resolve this matter before escalating the matter to other agencies, including the BBB. I still have not received a call back.

  Business Response

  Date: 10/08/2025

  *****,

   

  I am quite certain we have cleared the confusion surrounding this matter in which our mover was given pieces of glass to replace and did not properly inform our Operations staff. This led to a small delay. However, the glass has been purchased and is ready to ship. This matter is concluded. We apologize for the inconvenience this matter has caused.

   

   

  -******** ******

  -District Manager

• Initial Complaint

  Date:08/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving company promised capability of moving a piano. Movers arrived with no piano moving experience and no idea how to use equipment. Damaged floors, required significant help. Charged for extra time. Time was increased because of movers lack of knowledge and experience. Company was not willing to agree to the original quoted rate even after hearing about the circumstances.

  Business Response

  Date: 08/13/2025

  We are unable to verify you as a customer. Can you specify the name and date the move was booked under? Can you also verify this is the correct business. 

   

   

  -******** ****** - District Manager

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23688508
  
  

  The move was booked by ****** *******. The piano was moved from ****** ******* at ********************************************************************** to ****** and ****** ****** at ****************************************

  We have filled incident reports with the company and also with BBB with all of the information, including photos of the damages. 

  ****** ******

   

  Business Response

  Date: 10/06/2025

  Hello Ali, 

   

  Ali, our customer. Our business has gone above expectation to resolve the issue of the piano move taking longer than expected. We touched base and reviewed your complaint, then In order to make amends, we offered a concession on the time billed and discounted your bill to the minimum charge. We have been responsive, transparent and reasonable throughout this process. All the while, we are getting emails from both yourself and **** that have not aligned with what we have discussed and have led to confusion regarding the matter. In either case, our last email explaining the situation above was clear, professional and fair. There is no further information needed to have this matter resolved. 

   

  Respectfully,

   

  ******** ****** - District Manager

  Customer Answer

  Date: 10/24/2025

  I agreed to it being closed but not that it was resolved or unaccepted. The business never followed through with what we agreed to as a resolution. That is quite different than what the letter states.

• Initial Complaint

  Date:01/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We scheduled our move for 10/26 for a furniture only move. They took many breaks and had a hard time moving all of our items. Many pieces had dings, dents and scratches. Our new home had damage to the walls, railings and flooring. They came back on 11/8 to complete our move by moving our piano from the main floor to the basement level. This wasnt handled the well and I will get a professional piano mover if we ever move again. We submitted our damages and it took 3 weeks and threatening to call BBB to get any answer to my claim. They made an offer that we felt was not acceptable so we countered feeling that we were being very generous. That was 3 weeks ago. I have left several message and several emails to staff and the supervisor. No response at all. I am very upset by their lack of service and ownership of damage to our furniture and new home.

  Business Response

  Date: 03/10/2025

  *******, 

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the issues you experienced during your move and for any frustration caused by delays in our response. This is not the level of service we strive to provide.
  We understand your disappointment regarding the handling of your furniture, home, and piano, as well as the claims process. We take these matters seriously and will review your case promptly to ensure it is addressed fairly. A representative will be in touch as soon as possible to resolve the matter. We appreciate your patience and the opportunity to make things right. Please feel free to reach out directly at ************

   

  ******** ****** - District Manager

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22784967
  
  I am rejecting this response because:
  I sincerely wish that I could accept this response. I was contacted immediately after I made this complaint. Since then, I have been repeatedly rejected. I have called and emailed. I have been assured that I am a high priority but I can not getting a result or any communication. I received a call from a 3rd party inspector that he was to come look at the damage to my home and furniture on 3/2. I did not receive a call or email from All Service at all about that or since then. The inspector is supposed to come out on 3/18. 
  For a move that happened at the end of October and the beginning of November (piano finish up), I would think most claims would be complete or close to completion at this point. 
  I do not feel that I have been a priority with this level of service. 
  I am not happy with what has happened so far at all, and cannot accept the above response from them. 
  Sincerely,
  
  JP

  Business Response

  Date: 03/20/2025

  *******,

  We appreciate the opportunity to respond and understand your frustration regarding the timeline of your claim. While we regret that you feel the level of service has not met your expectations, we want to assure you that we have been actively working toward a resolution. Our team reached out promptly after receiving your initial complaint and clarified what aspects of the complaint we could address. We have since engaged with the necessary parties to move your claim forward. As you mentioned, a third-party vendor has been scheduled to assess the damage on March 18, which is a necessary step in determining an appropriate resolution. We recognize that this process has taken longer than anticipated, but we remain committed to addressing your concerns. We encourage continued communication via the direct contact information we have provided so that we can work toward a resolution in line with the terms of our policies. If you have any additional questions or need further clarification, please reach out to our team directly.

  Sincerely, 

   

  ******** ****** - District Manager

   

  Customer Answer

  Date: 04/07/2025

  We have to reached a solution yet. On 3/18 a repair man came out to look at our damages. That repair man met with All Service in 3/25 to discuss the findings. I was told I would get an update by 3/27. 

  In 4/3 I was told that they were waiting on appointments and meetings and that I needed to be patient. 

  So nothing is resolved or fixed yet. 

  Thank you, 

  ******* ******

  Business Response

  Date: 04/21/2025

  *******, 

   

  We send vendors out to perform repairs or to assess and follow up with us. I see ****** sent our vendor. I see in the communication thread that he was to follow up with you once he had done so. I will see to it that we expedite and get you the answers you are seeking to the matter. 

   

   

  ******** ******

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 22784967
  
  I am rejecting this response because:
  

  We are slowly coming along  I was told yesterday that they are still waiting on estimates to make a decision about a trade  I dont know who or for what.

  I was also informed that I may be getting a call for someone to repair our furniture items. This seemed different that the prior trade discussed.

  I am still working with them and hope a resolution comes soon. Until items are resolved, I cannot close this case.

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/21/2025

  *******, 

   

  We appreciate your patience in resolving this matter. 

   

  -******** ******

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 22784967
  
  I am rejecting this response because Im not comfortable stating that a plan is in place yet. I was told that I would receive an update last Wednesday 5/14. I did not and inquired about that yesterday 5/20. No formal plan is in place yet. We have had 2 different companies come to our home to look at the damages and come up with their quote. Until we have fully resolved this matter I will not accept that we close this file. 
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 06/17/2025

  We have not come to a conclusion yet. Its been a slow process. They offered us a settlement and I asked to see the repair quote before responding. That took 2 weeks. I have since received the repair quote but 2 items were missing. I inquired about why and am awaiting a response. 
  ******* ******

  Business Response

  Date: 07/10/2025

  *******, 

    We have made our resolution offer to you. We feel that it is fair and reasonable. We hope that you accept.  

   

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 22784967
  
  I am rejecting this response because not all damaged items were included in the itemized list for the offered claim amount. We had a substantial amount of damage and we feel that it should all be accounted for in the claim amount. 
  I have stated this in an email when I rejected the amount offered. I have since inquired 2 more times to see what the status was, any information, or scheduled meetings about our claim. I have received no communication. 
  Please account for the last 2 items so that we may all move on from this. 
  

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 08/13/2025

  Please contact our office. This matter needs to be concluded. 

   

   

   

   

  ******** ****** - District Manager

  Customer Answer

  Date: 08/16/2025

   
  Complaint: 22784967
  
  I am rejecting this response because:

  We have come to an agreement on a settlement on 7/17 but I have not received the settlement check yet. Once I have received it, I will gladly close out this complaint. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/06/2025

  This matter has been resolved and closed on our end. The exhaustive back and fourth communication through the BBB and in our business for this matter should cease as a result. 

   

  Respectfully, 

   

  ******** ****** - District Manager

   

  Customer Answer

  Date: 10/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I contacted BBB yesterday to conclude this matter as I have received the claim check and it has cleared. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Four of my items not delivered to my new residence on 11-29-24. I made multiple calls. I spoke to ******. ****** was open to a concession. Subsequent messages left with ****** and Oregon District Manager *** ******. They never returned the calls. I filed an incident form on 12-4-24. On 12-5-24, I received four calls from ****** and ***** stating ***** was 25 minutes from my residence with my four items, ***** parked in front of my home for approximately 45 minutes. I had to leave my appointment and drive home. One of my items was damaged.

  Business Response

  Date: 03/10/2025

  Hello ** *******, 

   

  I am terribly sorry that you did not receive a prompt response regarding your lamps. We pride ourselves on our quick response time and resolving any issues. I would be grateful for a brief discussion regarding the result of this matter if you are available Once again, I apologize for any communication issues that may have occurred. I will make sure they are addressed. 

   

   

  -******** ******

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22758433
  
  I am rejecting this response because: I read ******** ******** response to my complaint. However, she's the individual who never returned my calls to discuss my concerns. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/20/2025

  *****, 

  We appreciate the opportunity to address this concern. While we regret any inconvenience, we did deliver the items within 24 hours of receiving notice. Our goal is always to provide timely and effective service, and we remain available to assist in resolving any outstanding issues. 

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 22758433
  
  I am rejecting this response because: My items were delivered 6 days later, not 24 hours of receiving notice. I called multiple times requesting ******** ****** to call me but she never did.
  
  - ***** ******

  Business Response

  Date: 04/17/2025

  *****, 

   

  While we understand your frustration about your lamps delivery being delayed, we do not have any further information regarding damages. If there was damage to one of your lamps and we are responsible, we will be more than happy to assist. The only communication we have regarding this matter is in reference to the lamps being delivered and they were. If you can send over the information and photos of the damage, we will address the matter promptly.

   

   

  -******** C ******

   District Manager 

• Initial Complaint

  Date:06/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service: 6/28/2024 The customer ********************** rep said they would be bringing a 24 ft truck with two movers. He said it would take 4-5 hours but most likely on the lower end because I was moving from a one bedroom and into another one bedroom across the river (about 30 minutes away). He said all supplies were included which I thought was unusual but was impressed by. They came on time but had not packing materials or tools. So they went back to get that. They came back and had a smaller than agreed upon truck (half the size) so they had to get a bigger truck to unload and reload. I had paid the city for 2 parking spaces. One guy quit mid move and they replaced him and brought on a third guy. I had asked for a third guy in the morning because I saw that they were moving extremely slow. The third guy came at 3 pm with the new truck and tools (they had forgotten to bring any tools). They made me sign a resolution or else they would not continue the move (my stuff was already in their truck).They charged me for packing materials. They used paper towels to wrap stuff. But mostly things were dumped into boxes haphazardly (my expensive pots with cleaning supplies with no wrappings, expensive candle holders just tossed in, tooth brush with dustpans, broken flowers, crooked lamps). They forgot balcony and left large, heavy wall clock. They put wires and cables in a jumbled mess on kitchen floor. Some of the boxes were damaged and had holes so not sure if things fell off.The move started at 9 am and ended at 830 pm, from a one bedroom into another one bedroom across the river, about 30 minute distance.I want part of my money back and real apology from them.They charged over 1300, which I can understand if it had been a smooth move without all these issues.

  Business Response

  Date: 08/02/2024

  ******, 

   

  I am always distressed to see a customer not being satisfied with the **********************. I see several issues here. The first being, the expectation for job completion. Our staff never guarantees how long a move will take. There are far too many variables that are out of our control. We can only give an idea based on a few things that can be quantified. Things like, square footage, access, distance, etc, can all help us understand an approximation of time. That is not to say that your expectations for time are invalid, just important to note the things I had mentioned. The simple fact of the matter is that you were not satisfied with the service. Any business should have the opportunity to rectify the situation. I am hoping that we can have a discussion about the move itself and work toward a  a fair and amicable resolution. Please give me a call at your convenience.                                                                                                                       

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ******** hired a moving company that guaranteed moving our home in two days. On the phone we let the company know that we have nice art work, garden statues in the yard, & a very large garage. On top of that our move our home is 2600 SF. We were very happy that the company recommended 4 movers and two trucks. Which was what our first couple of quotes suggested as well. The company arrives the day of the move to our surprise completely unprepared. We gathered this due to the guy in charge literally training 2 of his workers while in the process of moving our home. Time was passing & the work wasn't wrapping up. My wife asked for more men to come out & help. The company rejected this request & did not send more help. We were told that the entire home would be packed on day one. On the second day the truck would be loaded and subsequently our furniture would all be delivered the morning of day two. We were guaranteed in the first call that the move would be completed early on day two. On day one. A mover was assigned a small room to pack which is my wife's studio.He did Not complete that task. This room is still filled with tons of stuff as we speak. At the end of day one. There were items EVERYWHERE unpacked all over the home. Day two begins & now we are short a worker but another rookie was sent out in his place. The home again was not finished being packed by the end of the day. One of the men got a moving truck stuck into my neighbors driveway. This caused unbelievable drama. The crew stood around for hours panicked trying to mitigate this issue. A regional manager calls my wife subsequent to this error and tells her "we aren't finishing your move today because one of the trucks is stuck in your neighbor's driveway and that the young men are tired". The entire we are being charged for hours that the crew is not actually moving things. They are attempting to get that truck unstuck from my neighbor's steep driveway. Then he tells us that our furniture was not going to come to our home but stay on the stuck truck otw to portland to god only know's where. We expressed that he should leave our furniture in our driveway on the truck after the tow person removes it from our neighbor's driveway. They refused & against our wishes took our furniture with them. This made us incredibly upset simply not knowing what could possibly happen to our items. DAY 3: we get a phone call stating that the movers will be late due to the chosen driver not being able to drive the truck that our furniture was left on. Because the truck was a manual. & he doesn't know how to drive a manual. Now all of the workers are instructed to remove and go through all of our contents and move them onto another truck. This takes hours and by the time they arrive to our home they are already completely exhausted. We found that Several of our items were RUINED. Some items that were valuable like a luxury trunk that we planned to auction. I have a list of all items ruined. The move never completed. By the end of day three, lamps, tvs, the upper half of our garage, paintings, all of our garden statues, patio furniture, stuff still everywhere!...Thank god we own that home or we would have been penalized for not moving out on time. Please help us. They charged us almost $11,000 for not even finishing our move. And they took our things away without our permission overnight! And broke an incredibly expensive trunk, destroyed a shelf that's (built in) to our garage, several lamps broken, broken vase and mirrors, our new dryer was dented in, looks like it was in a car wreck. Our wall safe damaged as well. The list goes on. And they never finished! We take a little more each day to our new home. We don't even have any of our tvs here ! Hope that you all can read the extra characters in our complaint. Thank you kindly. Btw the company forces positive reviews on you at the end of each working shift. The lead worker which was the only person keeping this entire thing from getting any worse exclaimed that the review helped him personally earn more. And that the review was not for the company. Him being the only glue in the entire nightmare made us feel obliged to write something for him so that he can get his extra pay for that review. But we removed them both as soon as he snapped a photo of it to turn in for whatever bonus that he received. Which he deserved every cent because he called his boss several times asking for more help to ************ job. Which he never received.

  Business Response

  Date: 01/11/2024

  Hello *****,

  Thank you for your detailed explanation of your perspective on how the service went and the issues that arose. We are always disappointed to see a client that is not happy with the service in any capacity. We always take accountability when it is applicable and we will always work with our clients to resolve any issues and do our absolute best regain your confidence. The biggest obstacle here for your complaint specifically is that you have not yet filled out an incident form, which will initiate our internal review and formally begin the claims process. Instead of following the contractual guidelines you agree to upon us rendering service, you have chosen to leave your grievances on multiple online platforms without allowing us the opportunity to work with you to resolve the issue. While I completely understand your frustration and wanting to strengthen your position by doing so, you have left the matter in an unresolved state. There are two sides to every situation and I have been briefed on the matter quite extensively. I can see where we may have let you down. I also see where our business worked feverishly to complete your move over the course of 3 days (Dec 15th - 17th 2023) and gave a substantial discount to resolve the issues that were presented at the conclusion of the move. You agreed to the terms of said settlement. Our terms were followed, the terms on your end were not. This brings up several concerns on our part that you do not have the intention to fair resolve this matter or that we simply have not explained our process properly. If its the latter, please contact our office and let them know that you would like to fill out an incident form. We will then be happy to review and follow up with you from that point. Again, we are terribly sorry that you feel let down and we are asking for the opportunity to resolve the issues. 

  -****************************;(District Manager)

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21039864
  
  I am rejecting this response because:

  We Have filled out the incident report, and you have chosen to not acknowledge it  

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/12/2024

  ********* and *****,

   

  As we have spoken since tis message, I believe we have cleared up this "rejected response". We would only ever elect to not acknowledge a claim that is invalid. That is not the case with your situation. There was not a refusal of acknowledgement, rather there was a delay in response to the initial incident form because it was not updated in the system. As with any business, the possibility of human error exists and this oversight is why it we were under the impression that you never took the time to complete the incident form. This has been addressed internally and I am confident, this type of issue will no re-occur. I understand your frustration with the whole situation. We are always accountable if we are responsible for any issues on the job. This claim in particular has many challenges to address from our perspective. We will work to address the issues that we can and we will find an amicable resolution. I hope that once we do, your confidence is restored in our organization. I will be reaching out shortly. 

  respectfully, 

  ***************************** District Manager

  Customer Answer

  Date: 03/21/2024

  The moving company has not resolved anything.  They asked us to wait a few weeks until they could come up with a solution.   

  Business Response

  Date: 06/24/2024

  ***** and *********, 

   

  We working to resolve these issues. I know that the vendor we sent for the door repair was not what we had hoped for. We are still working to take care of the issues from your move. I would expect an update on what is next this week. We appreciate your patience and understanding and apologize that this issue has taken as long as it has.  

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The experience started off well but after loading and weighing the truck, I was told it was overweight and was given a couple options. One of the options was to have the overweight items delivered by freight and the my mover told me it would be between $300 and $500 and take about a week. In reality it took four weeks and the cost was over $2,300. I spoke with people at the moving office and they kept telling me someone would get back to me tomorrow, and I would receive no calls. I had to call them to follow up and no one had any answers as to when I would get my things or why it was taking so long. Ultimately I did get my things and everything was damaged. In the beginning, I told the company the items that I was moving and they told me that they would give me a flat rate price so I wouldn't have to worry about surprise increases. I ended up paying nearly 50% more with the freight charges and lots of damaged items. If I were to do it over again, I would go with a company that has bigger trucks and not weight restrictions. It was hard to know that customer ********************** was going to be so bad because things started out great. In the end, they offered a $250 discount if I signed a waiver. Meanwhile they apologized profusely about being mislead by their team members. This isn't how you make right a mistake caused by your own team.

  Business Response

  Date: 10/12/2023

  (Transcribed verbally by BBB staff)

  ***, thank you so much for bringing this issue to our attention. We have resolved the issue. Please let us know if there is anything else we can do. 

  Customer Answer

  Date: 10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Service was hired to do a pack out for repairs to our home. Our fridge needed to be moved to the garage so it could remain plugged in. I pointed out specifically where it should be plugged in to an unused outlet. Instead, they unplugged our full size freezer to plug it in. Our freezer sat unplugged for 3 weeks causing all the food to go bad. We filed a claim with them, were promised they would handle it and are now not returning emails.

  Business Response

  Date: 10/26/2023

  *******, 

  We are sorry that we were unable to come to an agreement for resolution. As you know, there were a few things that occurred on your move that we are taking accountability for. There are other issues that you presented that we are not as we thoroughly investigated the matter and it was apparent that our staff were not the ones responsible. I want to be clear, we will always take accountability when warranted and we will always work with our clients to resolve any disputes or issues that we are responsible for. There are several aspects of your complaint that complicate the matter and have made it nearly impossible to resolve to your satisfaction. If you would like to resolve this matter in a fair and amicable manner, we are more than happy to continue the dialogue and do so. Please ask for our District Manager if/when you decide that you want to close this matter. 

  Respectfully, 

  All Service Moving

  Customer Answer

  Date: 10/26/2023

  All Service continues to lie. They have ignored all correspondence with me. They are also, in fact responsible for all of the damages I have noted. I have written confirmation from other contractors with proof that they did not cause damages as claimed by All Service. All Service has literally done nothing to resolve this, work with me or take any responsibility for what has happened.

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20459347
  
  I am rejecting this response because: All Service has ignored all email correspondence I have sent them. They have not contacted me once since this happened. They have also taken zero responsibility for damages caused by their employees giving me excuses for everything.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Service Moving in ********* has been the worst company our family has ever worked with. We spent over $12,000 with them, and they broke or damaged so many items, it's unreal. They have offered to pay 60 cents per pound, which is a joke. They threw all our items around like trash but then want to give us pennies for them. If it was just one or two things, I'd be much more understanding. They tore apart one of our cribs, making it unusable. The matching changing table feels like it's going to collapse because it wasn't wrapped, but just tossed. Also making it unusable. Our other new crip (6 month old baby) looks like its covered in scratches and dirt. They broke off a foot from our buffet cabinet. Our daily dining table and formal dining table are both chipped and scratched. This includes chips on the chair arms. Both of these are like new. The formal has only been used twice and was put together inside of our old house. They ripped the leather off one of the chairs. There's footprints and dirt on my wedding dress. They dumped a soda on my toddlers clothing and left it there in storage to soak while we waited to be moved into *************. My teenagers computer monitor is missing. They broke handmade bookshelves made into airplanes because they decided to throw them into a box with loose garage items. Another wooden table has giant scratches across it and my wooden desk was new and scratched up badly. They removed hangers from our items in the closet and boxed up the hangers separately from the clothing. I can only assume this is to take more time as some things (but very little) were in wardrobe boxes. This way we paid for 2 boxes and a lot more time. They killed a whole day and charged us for it (saying they couldn't complete the remaining moving and needed another whole day). It was day 2 and when things went downhill really fast. Their lead continuously lied to us and asked us to leave a fake review. The communication has been horrible. I can go on.

  Business Response

  Date: 05/25/2023

  I apologize for how your overall moving experience with us ended up going. I understand that things did not go nearly as well as they should have gone. This ended up causing items to get damaged and lead to inefficiencies. I have been trying to work with you in finding a resolution based on the damages as well as your overall experience.  The $.60 cents for pound that I mentioned is what we are required to abide by when it comes to replacing damaged items. This standard is made to offest the liability Moving Companies take on performing moving service. Understanding and signing this acknowledgement on the paperwork at the start of you move is standard if there is no additional insurance purchased. You had the option to purchase additional insurance if you felt the $.60 cents per pound was not adequate valuation. In either case, I did mention that this was our minimum requirement that we resolve any damages or missing items. I would still like to work with you in order to come up with a reasonable agreement.  I know we have been in touch via email recently and hopefully we can come up with an agreement to resolve all your issues. We always want the opportunity to work with customers when things dont go as well as either of us expect. We always do what can to better the overall experience. I am confident that we will find a fair resolution for both of us. 

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 19956634
  
  I am rejecting this response because: Nothing has been resolved. We are in communication via email, but there has been no resolution. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/10/2023

  This issue has been resolved with *************************. I have been working with her long before she reached out to the BBB. We initially tried to repair items that were damaged on the move but those repairs did not meet her standards. I worked with her about finding a proper valuation for the damaged items so those items can be replaced, and we came to an agreement to get this settled. As far as I know, there is no other issue that has yet to be resolved as she has not notified me of anything.

  Customer Answer

  Date: 07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am still awaiting the final 2 checks for compensation for broken items. I did not want to close anything until I received those. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/20/2023

  I was hoping to reopen my case with the Better Business Bureau. It looks like it auto closed. The business is threatening me by saying I have to take down my reviews due to them paying me a small percentage of what they broke. I did sign an agreement, and didnt realize the agreement had language to not speak poorly about them online. Regardless, they force people to write false reviews so that their employees can get tips. They have false reviews all over the internet because of this. My review is accurate and what happened. They broke nearly everything I own. I feel they are falsely forcing a positive perception of their company. And Im doing so, I feel Im being bullied into dishonesty. I left my reviews before signing that agreement. Im not sure if that plays a role at all. I will be contacting an attorney because I think that there is a lot of bad here. Please let me know if theres anything I need to do to move forward.

   

  Thanks!

  ****

  Customer Answer

  Date: 09/26/2023

  I would like to reopen my case against All Service Moving because Im being told I have to either remove or amend my reviews of the business online. I do not feel anyone should be forced into sharing false experiences or not being allowed to share those experiences in general. This company has a lot of 5 start reviews because of how they structure their bonuses with their movers. Its only fair that honest reviews are also allowed to be shared. The only resolution Id like is to be able to control my own decision making on the reviews I leave online. I dont want to feel bullied into being dishonest
  
  Contract is attached - thank you

  Business Response

  Date: 10/26/2023

  ****, 

   

  I am terribly sorry that you feel this way. As we discussed, I can understand your frustration. Perception is everything and from your perspective, you feel let down. As I mentioned during our discussion, there are always two sides to the situation. While I will acquiesce that the communication regarding our expectations of you regarding your acceptance of the settlement should have been more clear, and we should have followed up about the onsite repairs, I will reiterate that we did keep our end of the agreement and were following up with you to request the terms agreed upon were followed. This could have should have been done much better on our end. I told you that we are still looking to go above and beyond our agreed terms and we will honor that agreement. We will be following up once we have found a suitable option for doing so. We appreciate your feedback and hopefully we will be able to turn your perception to a more positive outlook on our organization. 

  Customer Answer

  Date: 10/30/2023

   
  Complaint: 19956634
  
  I am rejecting this response because: the reply says we are still working through things. I do appreciate the person I've been communicating with and his attempt to resolve this. We still feel that overall, our experience with this company in general, has been very poor. It's challenging to pull good things out of so much lack of care and damage. My husband hesitates having another repair person come out who could damage our table further. The last guy dulled out so much. I'm not sure how to move forward. It wouldn't be authentic to say that our experience was even mediocre. It was awful. And none of that mattered until I wrote a very accurate review of what happened. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/18/2023

  ****, 

  Thanks for the feedback. As I stated in our prior correspondence, I am terribly disappointed that you were left dissatisfied with our service. That said, our company went far above expectation in attempting to resolve the issues that you presented. The communication in how your complaint was handled was not handled as well as you or I would have expected. The complaint itself was resolved via a settlement agreement at a substantial price that was the approximate equivalent to what would have been paid out had you purchased additional insurance. This exception was made due to the poor communication in handling your complaint. I am sorry that you reject this response. I have offered to further assist but at a certain point, it becomes a moot point. This due to the fact that we spent considerable time and expense and reached a settlement agreement that you were satisfied with. I attempted to go a step further to resolve and you declined. I understand  and respect your position and I trust that you understand ours. We wish you the best going forward and if you change your mind, I would be more than happy to do what was discussed. 

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 19956634
  
  I am rejecting this response because:

  At the core of all this, I was told I had to remove my review online. I truly believe this was a 1 star transaction. We payed over 12k to have so much of our things damaged. The settlement wasnt fair but we chose to settle because we wanted to close this chapter of a nightmare. I do not believe anyone went above and beyond to make things better, but rather offered more of the same. We already had someone come to our home, to fix the wood. He caused so many more issues than not. What we were offered to make things better is to have someone else come and try. The items are in such bad shape after our move/storage experience, and then the additional issues from the repair man, that my husband doesnt want to have someone else do any more damage. So whats the next step? If theres nothing more aside from another repair man, then I dont feel I should be forced into a false review. We thought wed be offered an opportunity to take our wood items to be refinished due to the extensive damage, but that didnt happen. We looked up the cost, and our settlement doesnt cover a single item. My review is honest and exactly what happened. 
  
  Sincerely,
  
  *************************