Reviews

Review Details

• Review fromMichelle A

  Date: 04/30/2025

  1 star
  Based on my experience with West Coast Express Moving, I recommend that people stay away from this company. They are dishonest, unorganized, and evasive. While trying to get your business they are kind and willing to answer the phone to assist you whenever you call. However, once they have your things, everything completely changes. Suddenly, you cannot get a hold of anyone. When someone does answer the phone, they provide you with unverifiable information that will be contradicted by the next person that answers the phone. At the end of it all, they lose your items and fail to provide proper paperwork for you to get your items back or at least be compensated for your loss. We were initially told that our items would arrive within a few days of our target date of 11/30. The company representative stated that it could take longer than that but that I should not worry. I ended up receiving most of my items at the end of the third week of December. The first week of December, when I reached out to the company to get an updated *** for my items, I had a hard time reaching the person that helped us get set up for the move, *****, and ended up having to call several times in order to speak to someone else. I was redirected to a person named *****, and each time I called he told me that he would call me later that day or the day after with an estimated ETA. He would never follow through, so I kept calling day after day, and the story remained the same. During the second week of December, I was told the items were on the truck and that I could expect a call from the driver on 12/11 or 12/12. The driver never called or texted. When I called ***** and informed him that there had been no communication, he acted surprised. On Thursday of that same week (12/12), a woman ended up answering my call and she told me that my items had never left the state of origin. Also, they use a third party for deliveries, something that I was not informed of.

• Review fromTaylor R

  Date: 03/27/2025

  1 star
  Shady business tactics. Please beware of bait and switch tactics. Did not uphold estimated price

• Review fromMichael B

  Date: 06/22/2024

  5 stars
  These guys worked methodically and steady in the extreme Florida summer heat and got us unloaded much sooner than expected! All during the unloading, they were pleasant and made conversation and small talk with me and my wife. They were very attentive to detail and made sure all furniture and boxes were placed where intended. Probably the most important part of this review that I want to communicate is that these two young men unloaded all of our possessions like they were theirs. These guys were extremely conscientious and competent!! We would hire these guys again without any hesitation and highly recommend others do as well!!

• Review fromAdam L

  Date: 06/20/2024

  5 stars
  I had a very valuable group of antiques I needed, moved across state. Every moving company I called treated me like I was a number and did not listen when I was discussing the value, sentimentally and monetarily these items were worth. When I talked to west coast express moving they listened and understood what was involved in moving these items. They packed them perfectly, and when received were not damaged in anyway even though some were quite delicate.

• Review fromEllis P

  Date: 06/20/2024

  5 stars
  The owner has been great to work with, from the quote to the end of the move. ******, ******, *****, ****, and ***** were the best movers we've ever had, and we've moved a lot. They took great care in wrapping and unwrapping every item, were patient while we directed which boxes went in which room, and provided some much needed levity. I would highly recommend this company to anyone needing to move.

• Review fromLara H

  Date: 06/15/2024

  5 stars
  Overall, I would definitely recommend west coast express moving. Their professionalism, attention to detail, and outstanding customer service truly sets them apart from other moving companies. If you're looking for a stress-free and seamless moving experience, call the west coast express moving!!

  Chiarella Transportation and Relocation Services Inc

  Date: 06/18/2024

  Hi ****,

  It was a pleasure serving you with your relocation.

  TY for the kind words. 

• Review fromZoe A

  Date: 06/14/2024

  5 stars
  Fast, quick and easy. We made a move into ***** and they showed up on time. Got to work right away and super friendly. Even though we were on the 3rd floor and had tons of stuff (all well packed and organized because we aren't degenerates). They were able to get everything into the truck and over to the new place. They somehow got the couch up the stairs. **** called before to double confirm that we were still good to move.

  Chiarella Transportation and Relocation Services Inc

  Date: 06/18/2024

  Dear ***,

  It was a pleasure moving you to your new home for your new Job,.

  Best of luck and we appreciate you taking the time to post your experience.