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Business Profile

Loan Servicing

Brookhaven Lending Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by ***************** who claimed he was with Brookhaven Lending Group and that I was approved for $5,000 but that I either had to have a co-signer or pay a collateral payment of $638.88 was needed. I agreed to the collateral payment and sent the money through ************* and had an transfer fee of $48.00 so a total of $686.88. After I sent the screenshot of the receipt, **** called me back and told me that everything looked good and I went ahead and signed my loan contract and returned it to him. He assured me that the $5,000 would be deposited to my account that day, which was on 2/26/2024. After not receiving the deposit, I called **** back and he said that he would call the release department to have the funds sent to me. However, a little while later I received a call from ***************************** who stated that after review of my contract the lender wanted me to pay an additional collateral payment of the same $686.88. After I sent her the screenshot, she stopped taking my calls. The next day, I called **** and he stated the money would be released that afternoon but it wasn't. Then later I called **** and he said that my loan needed $1,000 insurance but added that the lending group would be able to cover that fee on the 11th of March. Of course, it was not so I called both **** and ******* several times a day and left several messages for them to return my call. As of yesterday, 3/25/2024, I have not received a return call or the refund of the money I sent for collateral payments which is a total of $1,373.76. I have emailed, called and messaged both people with no response. Everything looked legit and I read the contract in full with no questions so their contract is a very legit looking one. I attempted to reach the ***** on the bottom of the contract of *********************** but couldn't find any contact information. I have not heard from anyone with the lending group since before the 1st of this month.

Brookhaven Lending Group is NOT a BBB Accredited Business.

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