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          Pyramid Heating & Cooling has 1 locations, listed below.

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            Business ProfileforPyramid Heating & Cooling

            Heating and Air Conditioning
            BBB accredited business

            Current Alerts For This Business

            Alert:
            According to information provided by Pyramid Heating & Cooling, due to matters related to COVID-19, they are offering contact-free options including free phone/video consultations, and a free "Text the Expert at  (831) 346-5955" service.

            At-a-glance

            Customer Reviews

            4.2/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/29/2007

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Pyramid Heating & Cooling offers design, materials, installation, maintenance and repairs of heating, ventilation, cooling and indoor air quality systems, as well as high performance upgrades.

            Products & Services

            HVAC

            Business Details

            BBB File Opened:
            10/29/2007
            Years in Business:
            35
            Business Started:
            2/1/1989
            Business Incorporated:
            2/9/1989
            Accredited Since:
            10/29/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            80
            Alternate Business Name
            • Phillis Construction
            Hours of Operation

            Primary

            M:
            12:00 AM - 12:00 AM
            T:
            12:00 AM - 12:00 AM
            W:
            12:00 AM - 12:00 AM
            Th:
            12:00 AM - 12:00 AM
            F:
            12:00 AM - 12:00 AM
            Sa:
            12:00 AM - 12:00 AM
            Su:
            12:00 AM - 12:00 AM
            Business Management
            • Mr. Gary L Phillis Jr., President
            • Mrs. Jane E Phillis, Secretary
            Contact Information

            Principal

            • Mr. Gary L Phillis Jr., President

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/20/2023

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            My furnace wasn't putting out heat and I scheduled an appointment to have it repaired. They said it would be $200 for a diagnosis. The technician determined that he could try fixing my electrical panel, or I could replace the electrical panel to eliminate the possibility of having to keep repeating the process. He said he would provide an estimate for both in a few days. I did not receive the quotes, so I called the office. At this point I had been without heat for several weeks. They looked into it and called me back saying that the part was obsolete and that I would have to buy a new furnace. I asked them to refund the $200 since they weren't interested in fixing my furnace as I had requested when I scheduled the appointment. They said no, but that I could apply it to the purchase of a new furnace. I had not wanted to purchase a new furnace when I scheduled the appointment; I wanted my furnace repaired as I stated.I had to call another company and pay them another diagnostic fee, to get my furnace repaired. They were able to find a replacement part number for the electrical panel.
            Read More

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Todd W

            12/21/2023

            Quick, efficient, no b.s. very professional and explained things well.

            Local BBB

            BBB Great West + Pacific

            BBB Reports On

            BBB reports on known marketplace practices.

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