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Find a Location

The Heights Shop has 1 locations, listed below.

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    Business ProfileforThe Heights Shop

    Furniture Consignment

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The Heights Shop provides consignment and antique shop services.

    Business Details

    Location of This Business
    2430 SW Vista Ave, Portland, OR 97201-2351
    BBB File Opened:
    7/17/2022
    Years in Business:
    17
    Business Started:
    1/24/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    Closed
    T:
    12:00 PM - 7:00 PM
    W:
    12:00 PM - 7:00 PM
    Th:
    12:00 PM - 7:00 PM
    F:
    12:00 PM - 7:00 PM
    Sa:
    12:00 PM - 7:00 PM
    Su:
    12:00 PM - 7:00 PM
    Business Management
    • Customer Service, Manager
    Contact Information

    Principal

    • Customer Service, Manager

    Customer Contact

    • Customer Service, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/21/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I consigned two pieces of furniture with The Heights Shop. Both were vintage/antique pieces. One was a hand-carved wood stand with two solid brass trays, the other was a set of three solid teak nesting tables in excellent condition.November 14, 2019, Dropped off furniture for consignment November 19, 2020, Left VM message inquiring about status. No return call.June 8, 2021, Left VM message inquiring about status. No return call.December 2021, Called and was told someone would call back, but no one did.April 22, 2022, Called again and asked if I could please come in and pick up my items. I was given ******** the owners, direct number and told my items were not in the store.April 22, 2022, talked with ***** and sent via text a copy of my contract with the Height's Shop. I heard nothing.May 6, 2022, sent text to ***** to follow-up, he confirmed both items sold during a sale and a check would be coming, that his bookkeeper got COVID.May 26, 2022 sent another follow-up text to *****. Claims he signed the check, and it was mailed.July 1, 2022, followed up again, at which point I was told he signed the check himself; if I didn't have it after the 4th of July, he would hand deliver it himself. Still no check.I either want my items back or the payout as agreed. I do not trust this business anymore; please have the business provide proof of what the two items sold for so I can be assured I am getting the total amount due.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Great West + Pacific

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