Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Premier Services Group did a carpet install thru Lowes. The install was bad and the baseboard trim had large gaps under it. I called Lowes and *** also got on the phone and the manager for *** said the baseboard was installed wrong and it had to be move, the same trim guy did my daughters house down the road and everything looks good. As I spent more time with carpet and checking the install, I realized the tack strip was 7/8-1" away from the baseboard making the gap larger and the install looking terrible. I even had another installer come over to look at the job. He agreed the strip was too far from the baseboard as well as multiple other items not right (Z bar not installed correctly, bad seams and no seam glue). Bugging *** and Lowes for months, *** agreed to send over a different installer to check out the job. He talked about how bad it was and even went as far as saying the carpet may have to be replaced! *** acted like he never even went to my house and kept dragging their feet about fixing the issues. Finally the original installer came over to look and said he would try fixing some of the seams, nothing on the baseboard. I showed him a corner I pulled back and redid the tack strip and he agreed it looked better, this was a mistake as Lowes heard about this and voided all warranty! I still thought the installing company should fix the problems as any reputable company would, so I called many times to *** to no answer. As a result I have lost a lot of time (2.5 months) and money trying to fix *** problems on a new house.

  

  Business Response

  Date: 07/28/2025

  Mr. ******************* you for the opportunity to clarify the situation regarding the carpet installation in your home.
  We were contracted to install carpet after the base trim had already been installed. The selected carpet was a low-pile, patterned style, and our team followed standard installation practices, including setting the tack strip at the correct distance so the carpet could be properly stretched and tucked beneath the base. However, the existing base trim had been installed at a height that left a visible gap around the perimeter. Modifying or reinstalling the trim was not part of our contracted scope.
  The estimate also included a transition to *** flooring, which you had arranged to have installed by a separate contractor before our carpet work. When we arrived for installation, the *** transitions were not yet in place. To proceed with the carpet install, we used Z-bar metal transitions to secure the edges. Final surface transitions remained the responsibility of your *** installer.
  Regarding the seam in question, we were scheduled to return and make adjustments. However, before we could complete that service, the carpet had been pulled back and altered by someone else. This compromised the integrity of the original installation and, as a result, voided the warranty per Lowes policy.
  We always strive to deliver quality work and clear communication, and we regret any confusion or frustration this may have caused.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for caret on February 9th after beginning the carpet install process in January. We were instructed to purchase a specific pile of carpet for the stairs than the one we selected for the second story. Each were the same color and same brand and placed at the same time. After we paid, they immediately began having issues with back orders and did not install carpet until April 4th. Upon install, it was clearly two different colors and we havent gotten any response from Lowes Premiere Services Group. They are a scam using Lowes Corporate as a shield - nobody is on site, nobody is reachable by phone and nobody is responsible for the project so once youve paid, youre out of luck. Ive spoken to over 10 different ppl when I call the hotline and each one reviews notes to varying degrees and nothing gets done. Relying on a customer to visibly confirm color before install while carpet is still wrapped in unrealistic. Can you identify exact paint colors by sight? No, there are color codes and labels. The carpet was installed as two different colors and nobody on Lowes premiere services group has been concerned with addressing or correcting the issue. They are a scam.

  

  Business Response

  Date: 04/07/2025

  Good afternoon Hannah,

  We are sorry to hear you are not happy with the carpet. We are Premier Services Group, a contractor for installations purchased through *****. We are not a part of ****** company.

  As you stated you were instructed and sold the carpet in two different face weights. One was 35 oz. and the other 70 oz. This not only caused a height difference, but a dye lot difference. We are sorry, but we don't handle the sale of materials, this was done when you contracted with Lowes. Our Director of Operations spoke with you on 4/5 (Saturday) the day after your installation. This is the information he found. He left you a voicemail this morning indicating this. Since you are not happy with the product, you will need to speak with Lowes as they are the ones you are contracted with and provided the sale of your materials. They have an installation division that can assist with your concern. If you need the contact information for IST we are happy to provide it to you. 

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23169505
  
  I am rejecting this response because:  here is your sample. Here are the two different carpets installed. The direction was to install a lighter face weight for stairs as they have different traffic patterns. There was no indication that the colors would not match and the drawings collected very clearly show they are connected surfaces.  The stairs do not match the color sample plain and simple.  
  We have photos but they wont upload here. 
  Not at all Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought doors at Lowes, codel doors made them, premier services group installed them. I called you guyes out a couple times to fix the k**** that kept coming loose. now the door dosent close right and gaps. I had codel come out and did a investigation and found out it wasnt installed right and they are warped.

  

  Business Response

  Date: 02/14/2025

  ******,

  I had a chance to review your project, and it looks like we installed your doors on 5/31/2023. While the one-year labor warranty has expired, I would still like to assist if possible. If you're open to it, I'd like to have someone assess the issues to see if there's anything we can address. I understand that your job is out of warranty, but ultimately, we want to help however we can. If you're okay with this, Id ask you to reach out to ******, whom you spoke with earlier this week. He is my regional operations manager and can arrange a site visit for you. We look forward to hearing from you.
  
  

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

  I did get a call from ******, he's supposed to be calling back

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************************************************** 2024 *** came into our home to install windows. They are hired through ***** as a third party. Windows were installed not to code and causing water damage to our home. We are also having energy loss, due to the gaps and windows not being the right size or properly fastened. We have tried to contact Lowes and *** and they are not responding to inspection of this project.

  

  Business Response

  Date: 02/03/2025

  *******,
  I really appreciate you taking the time to speak with me tonight about your window project. I understand how frustrating it can be when things dont go as expected, and I completely respect that youre working directly with Lowes corporate.
  That said, if you ever change your mind, wed love the opportunity to come out and address your concerns. Our goal is to ensure you feel confident and satisfied with your windows. Please feel free to reach out to me anytime at **************.
  
  Rich
  

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22886161
  
  I am rejecting this response because:

  The windows cannot be fixed or repaired, in the attached letter you will see that the inspector stated the windows were not properly installed up to code. They are not properly fastened and not insulated. 
  The windows that were ordered were too small and Premier Service Group Team still installed. 
  This is a Breach of Contract and Negligence. Dishonest company! 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 02/14/2025

  *******,
  I emailed the independent adjuster who was out to request a copy of the report you received. He stated that the report is not yet complete and has not been shared. I will review it as soon as I receive it.
  Ultimately, we want to ensure your windows are completed correctly. I will follow up once I have had a chance to review the report.

  Customer Answer

  Date: 02/15/2025

   
  Complaint: 22886161
  
  I am rejecting this response because: you installed the wrong size of windows. You have not been out to inspect. Your company needs to do the right thing and file a claim and refund our monies. You cant fix these voids with caulking or foam. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 02/20/2025

  *******,
  I sent you an email outlining the inspection report details, including the needed foaming and caulking, the settlement for minor painting, and the refund for the two unmanufactured windows. Ill follow up soon to discuss installation dates. Let me know if you have any questions in the meantime.
  

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22886161
  
  I am rejecting this response because:
  No one has came out to inspect the project. You are falsely stating this can be repaired. The product is damaged and the wrong size. See our inspection from other window companies. Its not up to code. 
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 02/24/2025

  *******,
  I sincerely apologize for any confusion regarding the inspection. I was informed that ***** ***** completed it on February 7th, and I had assumed the report was shared with you as well. If you have not received a copy, please let me know, and Id be happy to send it over. We truly value your patience and want to ensure we complete this installation as contracted. Our goal is to move forward with completing the six retrofit windows. I will try reaching you again by phone today.
  Thanks,

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22886161
  
  I am rejecting this response because:
  We have never received the Claim Report. 
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 02/27/2025

  *******,
  I emailed you a copy of the report and would like to schedule the caulking and foaming for the six windows as soon as possible. Ill try reaching you again this afternoon. Please let me know your availability.
  

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22886161
  
  I am rejecting this response because:
  After multiple opinions of window companies inspecting, the retrofit windows are not the right size and the gaps are too large to be able to repair. We are needing to have them replaced. 
  The Claim Representative works for Lowes and we do not agree with their opinion. This is our home and we want this project done correctly to code. 
  You ruined our home. 
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/03/2025

  *******,
  Thank you for sharing your concerns. After several attempts to schedule completion, *** decided to partner directly with *****, as your contract is with them. I will be seeking their guidance moving forward to resolve the matter.
  Please dont hesitate to contact me if you need further assistance.

  Customer Answer

  Date: 03/03/2025

   
  Complaint: 22886161
  
  I am rejecting this response because:
  The project can not be fixed, you keep emailing and responding by wanting to place foam where the voids are. There are 1 inch gaps around our windows. This will not be up to code and we are not going forward with your company trying to fix. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered windows from ****** which they have a party that does the installation called Premier Services Group. I had my windows installed on my house in 6/18/2024 had a storm door and a patio door installed as well. A screen door was not with my order. I have a scratched kitchen window, the retractable screen is broken on my bedroom window and now the door handle broke on my storm door which is recent. All brand new items that I'm 12 k in debt with. I made claims with the warranty center believing all these items will be replaced with no issues, just to have an installer come in with just a screen door and no window replacements. Parts for the screen door to be installed was not ordered. The claim for my two windows apparently were not made. This was weeks later finding this out.This was back in Aug/Sept. Installer left the screen door in my garage, so I will have it on hand for the next group of installer. After refilling a claim for my two windows and letting them know that the parts needed to install my screen door having more people come out to take pics and making a report a second time to get windows re-ordered a waited an additional many more weeks up to Dec ******* just to get a phone stating that they do not have a screen door, and that they need to reschedule. I told London that I have the screen door in my garage from the last installer. She prompted to tell me they took off to another job. After many hours of phone tag, she told me they can come out between 3-5 to install 1 window, and a screen door. But they don't have a 2nd window. I also informed them that my storm door handle broke. They told me that's another claim to be made as well. They no showed Dec 13, rescheduled Dec 14. No showed. This has been 6-7 months of being given false information, time taken off of work. 2 windows are needing to be replaced, parts needed to be ordered to install my screen door and now I'm looking at possibly another 16 weeks to have a door handle replaced.

  

  Business Response

  Date: 12/19/2024

  Dear *******,
  I sincerely apologize for the delays with your project. Please be assured that our goal is to complete the work to your full satisfaction.
  We have escalated the remaining two items to the ****** leadership team for immediate attention. I truly appreciate your patience during this process, and we will continue to follow up weekly as promised until every aspect of your project is fully resolved.
  Thank you for your understanding. If you have any further concerns or questions, please do not hesitate to reach out.
  

  Customer Answer

  Date: 12/22/2024

   
  Complaint: 22693804
  
  I am rejecting this response because: They managed to install a screen door and fix the door handle on my storm door. Which is nice, But they thought the slider side of my window was scratched when it was the other side of the kitchen window that is scratched. Meaning a, new window is needed all together in my kitchen. Failed to bring in my kitchen window and new bedroom window. Nobody from the company has contacted me over the weekend to give me an updated status on my bedroom window and kitchen window. The lack of communication  and viewing of the pictures of my warranty claim to understanding that replacement windows are needed is alarming. It's been nearly 8 months waiting for a new kitchen window and bedroom window replacement. I feel like they are attempting short cuts to fix the issue.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 01/09/2025

  Hi *******,
  I hope you're doing well. My sincerest apologies for the delay in following up. Our District Operations Manager was out sick, which caused a bit of a holdup.
  I believe Cailin has confirmed the product arrival date of January 14th, 2025. She also mentioned she will be reaching out again tomorrow to follow up.
  Thank you for your patience and understanding.
  

  Customer Answer

  Date: 01/21/2025

  Hello ******, 
  
  This is ******* ***** case # ********, I'm still in dispute with PSG Premier Service Group, they are still delaying my window project. I was just notified by them that the submitted a new case on both my kitchen window and bedroom window. They have done this 5 times so far. I have been trying to get my windows fixed since July 2024. Im really at a lost in what to do. I feel like they are trying to run out my warranty so they won't be obligated to fix my windows anymore. I'm at a lost i don't know what to do. I would appreciate guidance if you know on what I should do next.
  
  Thank you,
  ******* *****
  

  
  

  

  Business Response

  Date: 01/21/2025

  Hi *******,

  Lowes had originally provided an ETA of 1/14, but unfortunately, it has now shifted to 1/30. I completely understand your frustration with this delay. The change is due to manufacturing, and Lowes is working to ensure that both the window and screen are shipped together for the updated ETA. ******* will be following up with you to provide any additional updates as they become available and to address any concerns you may have. Thank you for your patience, and please dont hesitate to reach out if you need further assistance.

  Thanks,

  Customer Answer

  Date: 02/04/2025

  I wanted to report that there is still no resolution as stated by Lowes or whoever responded to my Complain 1/30 has passed and I still have a broken bedroom window and a scratched Kitchen window. I was put into Contact with ***** instead. for some reason they continue to *** fix my 12k window project and I am still very upset especially considering this has gon on for 10 months. I would like to reopen the case again.
  
  Thank You ******* *****
  

  
  

  

  Business Response

  Date: 02/14/2025

  *******,

  I apologize that you are still experiencing issues with your project. I know ******* has spoken with you about our inability to order products. She is doing her absolute best to communicate with Lowes to ensure your project is completed. ******* confirmed yesterday that the screen was ordered on 2/12, and she is waiting for a response from Pella regarding the window order. She will continue to provide updates as she receives them from Lowes.

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business. I continue to receive emails about my products are at the store just to be told that I cannot be found? I received another email 3 days ago about the product arrival. This is all very confusing. I have spoken to ******* as well about all updates. Currently it's looking like March 27.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new front door from ****** with Premier services doing the install. The installer damanged our wall, with a large crack starting under the new door frame and extending to the window next to the front door. He damaged the wall next to the new door frame, taking large chucks of dry wall out and not filling it in. He damange the new door frame and boarding and did not fix it. He did not key the new looks and took the master key with him. We have called 6 different times, left voicemails and text messages with no response. Someone was supposed to inspect the door install and has not come. We have also not received products that we purchased.

  

  Business Response

  Date: 12/19/2024

  Dear *** and Mrs. *********** style="color: rgb(51, 51, 51); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px;">Thank you for giving us the opportunity to address the necessary corrections on your project. We appreciate your patience throughout the process. We apologize for the additional time it took to complete the work and truly value your understanding.
  If you have any further concerns or questions, please do not hesitate to contact us. We are always here to assist you.
  
  
  

  Customer Answer

  Date: 12/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a storm door from ****** in ********, ** in December of 2023. Premier Services Group came and measured, charged me $45 for this, I would like this refunded. I received emails and texts informing me the door would be installed 2/1/2024 between **** am. At 10:30 I inquired where they might be and found out they were in ******* and had removed our service without informing **, this after all the texts and emails that said they were coming. Then they offered another date, 2/7 between 3-5, no thanks. I called ****** and informed them I didn't want Premier Services installing the door and if they can't find someone else, then I demand a full refund. I also informed them if that if that is how Premier does business then they shouldn't be using their services. Ridiculous and no apology. Totally unacceptable. - Do not do business with this company.

  

  Business Response

  Date: 02/05/2024

  ********, I am sorry another customers project took longer than expected. We do a very good job at predicting completion times but unfortunately we miss calculated this one. I do see that you received a full refund and I apologize for your experience.  I hope we can serve you in the future.

   

  Thanks,

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Premier Services Group operating in ******** installed my windows purchased at Lowes. Their management, scheduling and quality of work is not professional. They ran out of materials because they failed to order enough and my project was on hold for a month. During that month, my home suffered water damage and high energy bills. PSG also caused damage to my home during install and now I am trying to get these damages paid.

  

  Business Response

  Date: 01/25/2024

  *******, thank you for speaking to me today. I am sending you the check as promised to compensate for the damage to the furniture and to correct the aesthetics of the exterior caulking. 

   

  *************************

  Customer Answer

  Date: 02/01/2024

  Hello, my complaint has been settled with Premier Services Group.  *****************************
  

  
  

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to ****** for a pet door and found one I liked was told had to get it measured so paid for and had to wait weeks for that they measured it and I ordered two more doors paid for it and the installation plus extra because they would have to do a few things and then had to wait over two months for them to come and say the measurements are wrong and leave with nothing else done at all

  

  Business Response

  Date: 11/22/2023

  ******, I am very sorry for and confusion. Unfortunately there were restrictions that prevented us from being able to install you storm door. I do see that you refunded your job. I hope that we can service you in the future.

  Customer Answer

  Date: 11/23/2023

   
  Complaint: 20901770
  
  I am rejecting this response because: you came to my house twice and both times didn't do anything apart of measurements and excuses and I ordered a front door but due to the last response I don't think I will get anything more than what you have provided me so far more measurements and excuses so I'm going to get another refund because clearly I'm wasting my time thinking you would actually do what I paid for so thank you for letting me know the last place I need is to buy door or doors at ****** and waste my time and money when it comes to installing my purchase 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sliding glass door installed on January 24, 2023 in **********, **. Cost - nearly $10,000. ***** ordered the door, Premier Service Group installed. I flew back to SD from ** for the install. They were to be there at noon but got there about 4. It was cold and getting dark. They did a very sloppy install. A rep from the install company came up from ****** to check the install. He agreed it was sloppy at best both inside and out. He ordered a kit to fix the exterior, but offered no solution to fix the interior because he said they don't do cosmetic work. He suggested I call Lowes. That's when the run around began. ***** said call the installer, the installer said to call Lowes. The exterior kit came, the guy came but he was told he was coming to measure for windows so he did not have the right tools. A few more weeks went by and he returned from ********, ** and installed the exterior kit. He did a great job on the exterior. It is now July 2023. Now the interior repairs are what is remaining to be done. The inside of the door has scrapes and dings which were done during the install or came from the factory that way, or some combination of both. ***** tells me it is an installer issue, the installer tells me I need to talk to *****. I wrote the check to ***** so it should be their responsibility to work with the installer to resolve and fix my door. I should not be the middleman here. I have written two letters to the *** of Lowes but still do not have my door fixed. They offered $300. It will cost more than that to get an independent contractor to come and fix it. I've been on well over 50 calls with Lowes or the installer, went to the store, and have bent over backwards to try to get my door fixed. I have had to adjust plans, fly back to SD, and spend time and money on this issue not to mention the stress it has caused. My expectation to have this expensive door installed properly is not out of line. Lowes and Premier Install, fix this!

  

  Business Response

  Date: 10/31/2023

  ********, I appreciate you taking the time to walk me through your experience. I am happy that we were able to correct and make the outside look great. Reviewing the photos with you I was able to see the strap marks from shipping that you are concerned with. I know you have a trip planned to return in January. Please contact me directly as soon as possible so I can plan to have an installer out to apply the touchup stain kit. I believe this will take care of the problem, but if it doesn't work we will look to Lowes for the next steps.