Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for $600.01 dollars stating, clean, painting, carpet cleaning and a (water/sewage/garbage bill which all have been paid in full). The town home was left immaculate, cleaner than when we moved in. 12 months leasing should not have needed all of this, The backyard was left with ********* approved by Les and he considered it an asset and no weed , which wen we moved in it was covered with weeds. I spent more than five hours cleaning to make sure it was ready for the next tenant. I did not see in the lease that I am to be charged for all these fees. I have reached out to Norris and left a messages. I cleaned the refrigerator including removing all shelves and drawers, used self cleaning on oven and then wiped clean afterwords, cleaned bathrooms, mirrors, windows, vacuumed floors and moped, vacuumed carpets which had been covered with large area rugs the entire time. Entire town home painting was not needed as only a few nicks here and there. Dryer vents included dryer, wall and ceiling vents cleaned. Garage cleaned and swept. Back yard cleared of any weeds, patio and exterior of home washed. Exterior air conditioner vent screen brushed and exterior washed interior ac vent cleaned inside ac filter changed. All utility, which are separate: water,-interior, sewer, run off water, garbage and electricity. Can provide receipts on request or they can just check with all accounts. This is just a way to overcharge people. I paid a $1200 deposit and expected every ***** back. Office was closed on move out day and inspection was not done at that time, but a REQUIRE pre-check was completed from property maintenance and Les told me everything looked great! I have not been notified until today with a BILL. This is very UNFAIR practice from a company. If there was any question on cleaning of property this should have been pointed out prior to moving,

  Customer Answer

  Date: 06/23/2025

  Additional information I would like added and corrected on my complaint.
  I listed the account number under order number. Also, I selected a billing adjustment when I need my rental deposit  of $1200.00 refunded in full and the additional charges removed.. Please change this.
  I also have additional evidence, response  (email) from the. property manager I would like added. The case does not show an option for me to make any changes.
  Thank you for your assistance,
  ****** *******
  

  
  

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely racist apartment manager at *************************** she points a weapon or her keys at anybody of color and is installing cameras to watch into people apartments as well as throwing parties with another tenant in apartment 8 upstairs. Abhorrent behavior as well as racist and derogatory remarks regarding religion and race ( specifically black and Latino people) HORRIBLE AND WE FEEL SHE MIGHT DO VIOLENCE

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New property manager ******* ******* purposely failed to let us know turning in keys will result in breach of contract and a big fee. She was asked multiple times by myself and my husband if it was okay to move out and turn in keys before lease ended. Everytime she said yes it was okay. The day after we turn in keys she says no it was not okay and now we have to pay a fee. Spoke with ***** ****** and ******* *******. Both extremely rude talking over us not letting us explain situation and only said it is not her job to tell us our contract. Which we understand but we made it clear when our contract ended and asked multiple times if it was okay to do what we did each time resulted in her saying yes its okay not problem.

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sent to collections for missed rent. Been trying to contact them for the last 2 years regarding payment plans and havent had any answers. Every time Ive called the person in charge is either out of office or unable to speak with me. Have attempted to email them but get not help on their end.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Violation of housing Domestic Violence Law and incorrect move out charges including carpet replacement from certified service animal.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had leaking into my clinic office space for the last 2 years. Norris & Stevens has been aware of this leak and has done nothing to fix it for the last 2 years. They are allowing the building structure to be destroyed by water damage. The past 2 months, the leak has gotten worse with a fast drip ruining our rug and carpet. I have been complaining about this for the last 2 years with no resolution. They have had roofers come out - all have said a new roof is needed. They still have not given me a date when the roof will be replaced and when the leaking will stop. In the meantime, they have no problem collecting my rent monthly while doing nothing to address this or the damage caused. They have provided an air purifier for the smell. There is very likely mold in here and in the entire building. This is a medical building and this is very dangerous for everyone's health.

• Initial Complaint

  Date:12/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Rental Collection Services, You have the wrong person on your file. I never lived outside of the state of MASS. I am disputing the alleged debt reported by your company ***************************************************** , and i never lived at ********* in **. This account is fraudulent, as I have no prior relationship or contract with either the original creditor or your company.This reporting violates the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA). To verify the validity of this claim, I request the following documentation:1. Proof of authorization to collect under 15 U.S.C. 1692e and 1692f.2. Legal basis for attempting to collect, including applicable statutes.3. Proof of authorization to operate in my state.4. Evidence of the alleged debt, including any contract or agreement bearing my signature.5. Full account history, including charges, fees, and payments.Under FDCPA 1692g(b), you must provide this validation within 30 days. Failure to do so will result in the account being considered invalid. Non-compliance with ***** 1692d, 1692e, and 1692f will be construed as unlawful conduct.Moreover, under the doctrine of estoppel by silence (********* *. *******, Mo. 281 S.W. 715, 719), as I have not acknowledged any debt, I will presume no debt exists if no evidence is provided within 30 days.I demand the immediate removal of this account from my credit report if you fail to provide the requested documents. I will escalate this matter by filing complaints with the ************************************ (****), the ************************ (***), and the state Attorney General if necessary.

• Initial Complaint

  Date:11/26/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You people are so sloppy you sent me a text message on my day off, and emails about setting up my online account, I'm so tired this ****, people not doing their job and it wastes my precious time, have no respect, no boundaries, beyond incompetent, you people don't own the Springs leave me alone! Get out of my life, I'm moving away, no wonder your company has an F in the BBB rating, because your sloppy and don't care, that's like me sending bogus Maintenace requests, Opps! Sorry I wasted your time. Another thing too, I'm free from stupid rent, I'm literally going to be homeless next month, I'm so tired of being oppressed by this c*** stupid rules, I'm going to have my own power and grow my own food, forget this oppressive crap! I'm so glad I'll never have to be bothered any more! if you contact me again, I'll file another complaint with the BBB and file a complaint with the *********************, take my number off your calling list.

• Initial Complaint

  Date:11/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is charging me for additional cost (over my deposit) for "carpet shampooing". I lived part time for three months on the premises and the carpet was pristine when I left. I asked for proof that they hired a professional to shampoo the carpet and they have ignored my requests. I don't want them to send that bill to collection.According to Oregon State Law ORS ****** "(7) (a): The landlord may claim from the security deposit only the amount reasonably necessary: (B) To repair damages to the premises caused by the tenant, not including ordinary wear and tear. " This means they cannot charge for any cleaning fees that are not to repair excess wear or damage. They can charge for carpet cleaning only if the use of professional machinery was used to clean your carpets right before you moved in. In general, remember that the cost of doing business in the rental industry is not your burden to bear. It is their cost and they should pay to clean between tenants.

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved out at the end of July. In mid August I contacted them about my $1599 security deposit. They said they had no paperwork from the move in so they were sending me a bill for the damages. I sent them a move in report covering everything they cited. I waited a couple more weeks and they said they were understaffed and they would get to it in the next couple weeks. I reached out again in September and sent several email with zero response in between. In on October 4th they said they would get to it in the next two weeks. It is now October 25th which is 3 weeks since then and I have heard nothing about it. T had been 3-months since I moved out and they have not returned my security deposit. The excuses theyve given for the delays is that they are constantly in court (not a great track record).