Colleges and Universities
Oregon Health & Science UniversityThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Colleges and Universities.
Complaints
This profile includes complaints for Oregon Health & Science University's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was seen on august 19th 2025 and I received a bill for the visit. The problem is that I have insurance through veterans affairs and I have an authorization number. I have made atleast 3 phone calls and sent atleast 3 different messages to the billing department asking them to bill my insurance. But for some reason they have not and keep trying to collect the bill from me. The VA covers the visit 100% but only pays a set amount (the bill is 459$ but they might only pay for 80$ and the rest is written off because this is federal insurance and they have set rates). I went into the appointment and made sure the visit was attached to the proper insurance, it was not but they promise to fix it. I am now recovering several phone calls asking to collect the payment in cash and for whatever reason they have consistently refused to send the bill to the appropriate insurance! I have asked so many times and have wasted so many hours of my life on the phone trying to get them to bill appropriately and they just wont. Either this is all just a mistake or OHSU has a habit of erroneous billing practices, because this is not the first time this has happened.I just simply want the visit billed to my insurance.Business Response
Date: 11/04/2025
Hello,
My name is *****. I am a Patient Grievance Case Manager and have been assigned this case. I have reached out to the patient today and asked that she sign a ROI so you and I can move forward with this grievance.
Thank you,
***** *******
************
Customer Answer
Date: 11/04/2025
Complaint: 24091000
I am rejecting this response because: I am not releasing any medical information outside of billing information. I am simply asking for the proper insurance that is on file to be billed.
Sincerely,
**** ******Business Response
Date: 11/11/2025
I connected with the patient. She declined to sign a ROI and decided to go through a formal grievance process with our office, not with the BBB.
Thank you,
*****
Initial Complaint
Date:05/16/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3-14-24 Eye examination. OHSU billed ****** $406 and ****** EOB says I owe $30. OHSU added a $40 refraction fee to the $30 and billed me $70.00. Contacted ****** via phone and was told to pay only the $30 on the **** Tried calling OHSU billing several times at ************ but they failed to answer the phone. 2 messages have been sent via my chart, both read but ignored. Please either bill ****** The $446 you are claiming (only $406 was previously billed) or remove the $40 from my bill. Proof of everything stated is attached.Business Response
Date: 05/17/2024
Hello,
Thank you for facilitating notification of these concerns. It is our goal at **** to provide exceptional care and service to our patients, families, and visitors in a safe, mutually respectful, and welcoming environment. Although OHSU cannot share any protected health information, we would like to provide acknowledgment of receipt of notification of this report.
The Department of Patient Relations at OHSU will reach out to the complainant directly to investigate the reported concerns and associated request for billing adjustment.
Thank you very much for bringing this matter to our attention.
Respectfully,
***********************, MPH
OHSU Patient Advocate, Department of Patient Relations
************
***************Business Response
Date: 05/17/2024
Hello,
Thank you for facilitating notification of these concerns. It is our goal at **** to provide exceptional care and service to our patients, families, and visitors in a safe, mutually respectful, and welcoming environment. Although OHSU cannot share any protected health information, we would like to provide acknowledgment of receipt of notification of this report.
The Department of Patient Relations at OHSU will reach out to the complainant directly to investigate the reported concerns and associated request for billing adjustment.
Thank you very much for bringing this matter to our attention.
Respectfully,
***********************, MPH
OHSU Patient Advocate, Department of Patient Relations
************
***************Business Response
Date: 05/28/2024
Hello,
As previously noted, no protected health information can be shared with BBB. In general, upon investigation, no errors in billing/coding workflows were discovered in association with the exams cited in this complaint. All pertinent parties are aware of this finding.
Thank you for bringing this matter to the attention of OHSU Department of Patient Relations.
Respectfully,
***********************, MPH
Patient Advocate
OHSU Department of Patient Relations
************
***************
Initial Complaint
Date:05/13/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charging me for something they shouldn't have - they will not return any calls. Their phone system does not work correctly -I have been trying to resolve this issue for over 5 months nowBusiness Response
Date: 05/14/2024
Hello,
Thank you for facilitating notification of these concerns. It is our goal at **** to provide exceptional care and service to our patients, families, and visitors in a safe, mutually respectful,and welcoming environment. Although OHSU cannot share any protected health information, we would like to provide acknowledgment of receipt of notification of this report.
The Department of Patient Relations at OHSU will reach out to the complainant directly to investigate the reported concerns and associated request for billing adjustment.
Thank you very much for bringing this matter to our attention.
Respectfully,
***********************, MPH
OHSU Patient Advocate, Department of Patient Relations
************
***************
Customer Answer
Date: 05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Peer ShmelzerInitial Complaint
Date:02/11/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid my balance over the phone, but now the system shows my balance is $29.41 I called to OHSU billing office and left the voice message. I sent 3 messages on MyChart, but still no responseBusiness Response
Date: 02/12/2024
Thank you for sharing this complaint. It was received by the **** Department of Patient Relations. We have reached out to the consumer and will provide a response directly to them.
Customer Answer
Date: 02/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:12/31/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 19th I sent a message to OHSU billing inquiring as to why I was charged $90 for a dermatology consult after insurance I owed $25. I had a visit prior to that with my PCP who asked "would you like me to ask a dermatology colleague what would be best to use to soften the nails". There was no document signed by me ok'ing OHSU to bill services for a question asked from my provider, there was no mention to me that this could result in further charges, no consent signed for me to be treated at this visit by dermatology. I sent a message April 19th @ 7:53am and no response has been received to this date. They use deceptive/hidden billing techniques and do not allow the patient an option to deny the question with an understanding that charges may result. Still waiting on a response from billing as to how this can be charged when no mention is made to the patient. Will follow this complaint up with one to my insurance provider as well as they shouldn't have had to pay for the service either as I was not treated nor did I sign a consent to treat.Business Response
Date: 01/02/2024
I received this complaint and have sent the patient an acknowledgement letter and will be in contact with the patient. Thank you for sending this to our department.
***********************
OHSU Patient Advocate
Initial Complaint
Date:03/29/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yes my husband works for the **** We have been chased around this business for over a year by employees and there affiliates. They are commiting federal crimes doing cyber terrorism acts in this hospital area. A 5 mile perimeter. Please be advised to stay away from these criminals. And this is federal property being destroyed by these individuals. Bringing in contractors to commit federal crimes to spy on federal employees. And there family. Not okay. 103 people caught so far by homeland security.Business Response
Date: 03/31/2023
Thank you for sharing this for our awareness.
Oregon Health & Science University is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.