Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had received a notice in December 2015 stating that I was apart of the ****************************** OPM. THAT NOTICE DOES NOTMENTION I HAD TO HAVE RECEIPTS TO GET MY SETTLEMENT. The Settlement Administrator for OPM purposely withheld my $700 settlement. I did everything the Settlement Administrator asked of me. I registered with ******** to protect my identify. I completed my claims form in a timely manner, and I was in constant contact with the Settlement Administrator by email, and mail, and even called several times. I had explained to the Settlement Administrator that *** had already confirmed that my information was impacted due to their breach. I sent this proof to the Settlement Administrator by email. *** NEVER SAID PROVIDE RECEIPTS TO GET MY SETTLEMENT. Due to OPM breach, my information is on the black market. I have gotten and continue to get threatening notices from vendors I have never heard of or dealt with. I have telemarketers calling me from as far away as **********. My information was not only breached, but compromised and used. I had to change all my pass words and place a fraud alert on all three credit bureaus. Since I am clearly established and confirmed as a class action member, I want my settlement of $700 that the Settlement Administrator took from me.

  Customer Answer

  Date: 09/18/2024

  I contacted *** in December 2023 when they sent me another notice denying my claim.  I responded by sending the necessary information back to OPM in a timely manner.  I sent them the original notice from December 2015 stating that I was apart of the settlement.  It doesn't say in that notice to provide receipts.  I have NEVER heard of any situation that asked a claimant to provide receipts, especially when I have the original notice with my name on it. I sent that you when I first filed my complaint.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS CONTACTED BY THE ******** BREACH ADMINISTRATOR IN 2015 THAT MY FEDERAL GOVERNMENTINFORMATION. JANUARY 2022 TO FILE A CLAIM DUE TO MY INFORMATION HAD BEEN COMPROMISED. I WAS OFFERED TO ENROLL IN MYIDCARE TO MONITOR MY CREDIT. I WAS CONTACTED IN JANUARY 2022 BY OPM DATA BREACH SETTLEMENT CLAIM ADMINISTRATOR TO FILE A CLAIM. I DID. IN FEBRUARY 2022 THE OPM ADMINISTRATOR REQUESTED MY BANKING INFO. TO FILE A CLAIM WE HAD TO HAVE AT LEAST 1 ************** ATTACHED A DOCUMENT FROM CUBESMART DATED JULY 2019 THAT MY STORAGE WAS SOLD, I LOST ALL MY BELONGINGS. IN SEPTEMBER 2023 MY CLAIM WAS DENIED & I FILED AN APPEAL BECAUSE MY PERSONAL INFORMATION WAS COMPROMISED & I'M UNSURE HOW MY INFORMATION WAS UTILIZED & HOW MUCH WAS ACCUMULATED BASED ON MY SOCIAL SECURITY NUMBER. I FILED ANOTHER APPEAL BECAUSE I AM A CLIENT OF *************** BREACH, THEREFORE I'M ENTITLED TO RECEIVE FUNDS FROM $700 -$10,000. IF I HAVE BEEN A MEMBER SINCE 2015 HOW WOULD I NOT RECEIVE ANYTHING FROM THE SETTLEMENT? I HAVE BEEN WAITING ALMOST 2 YEARS FOR MY SETTLEMENT. I AM REQUESTING $700-$10,000 FOR THE OPM DATA BREACH SETTLEMENT THAT I AM CLEARLY INVOLVED IN.