Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a *** vehicle that qualifies under the class action lawsuit related to error code P1326 and rod bearing engine issues. While traveling during Thanksgiving 2024, my car experienced a qualifying failure under this settlement. The vehicle entered LIMP MODE, requiring a tow of over 300 miles to the nearest *** dealership to my currently living area (**********).*** took an extended period of time to address the issue and did not offer a loaner vehicle during the repair period. As a result, I had no choice but to secure a rental vehicle at my own expense.I have since received both initial and final determination notices from *** denying reimbursement for my expenses. Based on my understanding of the class action settlement terms, the tow and rental vehicle costs should be reimbursable.I am requesting full reimbursement of $1,619.83, which includes the cost of towing and the rental vehicle.

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had two engine class settlement cases filed one in August and the other in December. My August case was sent back and told me I had to file through the Better Business Bureau and send in a written formal request. I am sending in all the information I need to send in here. I have been treated poorly by **** and I want my transportation expenses that I spent out of my own pockets. My life was put at risk twice as both times my vehicle went into limp mode (engine failure), I was driving on the highway. The first time I took my vehicle in, even though I was under the class settlement, they didn't fix the issue. Then in November, my car once again went into limp mode on the highway and I was out of a vehicle until December 30. I want my compensation from transportation expenses. If there's any other type of compensation I can receive due to stress, potential harm to my person, neglection of my vehicle twice, please let me know.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mothers engine on her *** went out. This was covered under the *** class action. The dealer had no rental cars, but they gave me a phone number to call to find out how to rent a car. I called and explained I would like to rent a car on my mothers behave, would I be able to be reimbursed?. They said that would not be an issue. The dealer said it could be a few days or a few weeks, they did not know, depended on when they could get parts. Therefor I rented the car because my mom is on a fixed income. After we got the car back, after a few days, I went ahead and submitted for the reimbursement. It took them over a month to respond telling me I did not proof I was the owner. So I resubmitted with a letter explaining I was not the owner, but I am the son of the owner. FYI I did submit everything that was being asked of. (title, vehicle registration, proof of rental car payment, paperwork from the dealer) After a month or so they denied me again, I then called and talked to many different people. I started off asking if I would be able to be reimbursed for a rental if I rented on behave of my mother. Immediately they said absolutely, not a problem, Then when I gave my case number and said I was already waiting, they transferred me to someone else. They then wasted over an hour of my time, and at some point we even got my mother on the line verifying that she was ok with me speaking on her behalf. Then they claimed they couldn't find my claim. Overall just messing with my time, has far has I was concerned. The last denial letter said I could request via **** mail, and asked for 30 day "good faith" to get a response. In this submission I had my mother ask for the money and had her write a letter that was notarized. I sent everything through the mail certified and they received it on Dec 9th. The 30 days "good faith" will be on 1/8/25.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, my 2019 *** **** engine died due to engine failure. I had it towed to *** Dealership in *********** ** from **************. ****, the mechanic at the dealership told me they would replace the engine at no cost because of the recall and it would take up to 2 weeks. He told me to call the customer ******* for directions. I called the *** ******** ******* on 7/9/24 and was verbally told the car rental and towing would be reimbursed by *** and followed all of their directions and sent in all necessary documentation on 7/25/24 Towing cost from Ridgecrest Towing was $750. Enterprise car rental cost (July 9-25) $927.91 Total reimbursement cost -$1677.91 8/16/24- *** sent a initial determination notice stating I was missing documentation for incidental repairs/fire and failure. I did not have any of these repairs done. This amount that shows up for these items is the total cost for towing and car rental $1677.91. I believe it is a computer or human error. I called the *** engine settlement assessors 5 times to check the progress,(Mia and *****) and explained this amount for incidentals repairs and fire /failure lines should be $0 on the notice and to change it. I did not have any incidental repairs/fire failure receipts,. They said they would fix it , but they never did. Their computer generated notice stops if it does not see the receipts for incidental repairs, even though the towing and car rental expenses have been on their since July 25, 2024. On August 21, I sent an email explaining the situation with no response from ***. On October 25, I received a final notice stating my claim was denied due to insufficient documentation for incidental repairs/fire and failure, which again is their computer error, this number should be $0 Please let me know if you need any further information. Thank you for your help.Sincerely, ********* Amor

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* went bad outside of mileage consideration but have had issues since purchase

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, June 22nd my car broke down at ****************************************************************************************************I had it towed to my home.All shops in my area are closed on the weekend so, on Monday, June 24th I started calling around to find someone with an opening to take my vehicle in for a diagnosis. Eventually, *** of Medford said to drop my vehicle off with them on Saturday, June 30th. July 2nd *** of ******* called to say the cost of the repair would be covered but I would not get my vehicle back for a few weeks. On July 3rd I went to ********** to rent a car. July 11th I returned the rental and picked up my vehicle from *** of *******. I do not remember the date but after I picked up my vehicle from *** I submitted a claim for a reimbursement of $564.28 for the rental car I had to get to make it to work while my car was being repaired. On 08/16/2024 *** denied my claim saying there is insufficient proof. On 10/22/2024 I resubmitted my claim, this time I also sent them my towing invoice,my ID,my insurancecard,my rental car receipt,the service paperwork from *** of *******,and the first denial letter from Kia Engine Class Settlement.I did not send my towing invoice originally because my friend owns the towing company and was going to work out a payment plan with me. But *** said they needed proof of where I broke down so I submitted it the second time and I am looking for them to pay the bill because their faulty engine is the reason I broke down.The rental was $564.28 The tow was $450.00 On 10/205/2024 *** refused to reimburse me for my rental car and pay the towing bill, saying there was insufficient proof of the rental and the tow being related to the costs accrued due to the faulty engine they replaced.

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to complain about how my claim for a rental car reimbursement was handled after my car broke down due to a *** recall.When my car's engine failed because of a recall issue, I took it to the dealership. They promised me a rental car while mine was being fixed but then said I'd have to wait a month to get one. They encouraged me to get a rental car on my own, promising to reimburse me later.I followed their advice and paid $1200 out of pocket for a rental car. When I filed for reimbursement, they denied my claim, including the rental car expenses. The letter they sent seemed to lump the rental reimbursement with the engine repair claim, which I wasn't contesting.Despite clearly explaining the situation, they refused to acknowledge or pay me back for the rental. The agent even said I couldn't appeal or disagree with their decision, leaving me out $1200 for something that wasn't my fault.This situation seems unfair and likely affects others too. I'm asking for a refund of the $1200 I spent on the rental car. This was due to a defect in your product, and I shouldn't have to bear the cost.

• Initial Complaint

  Date:06/25/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a qualifying engine failure under this class action and I was instructed by ********* Finance to contact Kia Engine Class Settlement and file a claim with them. I was never informed that there was any type of known issue with my vehicle until AFTER I had engine failure and had to pay for a new engine. I followed all of the steps I was told to to file a claim and now I am being told I "missed the deadline" even though I was never informed of there being a deadline. I have not been provided any documentation showing that *** notified me of any such class action or deadline and now Kia Engine Class Settlement is using that as their reasoning to deny my claim. This is a $6,200 mess up on ***'s part and everyone keeps passing the blame and putting it back on me as the consumer.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022, my engine failed and was under warranty. It took over 4 months to get it fixed at Napleton **** They were out of rental vehicles and said that all I needed to do was keep my receipts and I'd be reimbursed for the rental vehicle. In Dec 2022, I submitted all my receipts, to get no response for months, and eventually (Dec 2023) told that I had submitted the incorrect type of claim (their misdirection) and needed to file a claim under the engine class settlement. They sent me a letter in March, saying they needed more information from the dealership. I sent that in within a week. Then, they sent a letter in April saying that the reimbursement was declined. I called and talked to someone who told me that they also needed my credit card statements by May 31st if I wanted hope at reimbursement. I sent those in on May 22. Today, I called and talked to a representative and their supervisor and they said they'd "look into it", but that they couldn't really tell me anything for 30 days. I then received an email saying that my claim was denied for one of the following reasons, but no specifics.