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Business Profile

Brewers

Assembly Brewing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Assembly Brewing on December 6th, 2022, from roughly 6pm to 9pm. Upon entering the premises, I ordered a drink, and the cashier asked me if I wanted to maintain a tab during my stay at the brewery. I stated yes: I did. I ordered a single drink, remained on premises for three hours, but did not order any additional food or drink. I asked to close out the account bill, and was told the bill was $20.60. I clarified that I had only ordered a single beer, and that there must be an erroneous charge on the account. The cashier, ****, examined the bill, corrected it, and charged me $5 for the single drink. I was provided a charge slip to sign, added a $1 tip, for a total of $6, and left the business. On January 5th 2023, I examined my bank statement to discover that I had been charged twice by Assembly Brewing, on the same date and time, for separate charges of $20.60 and $6.00.On the morning of January 5, 2023, I sent an email message and called the Assembly Brewing business office, leaving a detailed message of the event. On the afternoon of January 5th, I received a return call from "******," an Assembly Brewing manager, who argued the charge with me. I finally suggested that employee error most likely caused the double charge, and that I had retained the original, singular, signed charge slip for $6. I told ****** that if he could not produce a signed slip for $20.60 (which does not exist), he would need to refund the charge of $20.60. ****** reluctantly acquiesced, stated that he did not know how to reverse a charge, and would need to engage the *** (Point of Sale) manager. ****** said he would call me back. ****** never called back.

    Business Response

    Date: 01/24/2023

    This is unfortunate, I (******) did in fact call him back that day after getting a hold of our POS guy. The charge was reversed on that day (attached is proof).

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