ComplaintsforBattery X-Change
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Complaint Details
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Initial Complaint
10/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
7/8 I took my car to Battery Exchange in Hillsboro to get Alternator fixed. 7/9 Car over Heated and found out that while battery exchange was fixing Alternator they broke radiator, Hose was broken completely off ( I have video) . ( They were closed I left them a message) 7/10 **** at Battery exchange came to my home, filled radiator and drove my car to the shop. They put in a new radiator and brought car back to me on 7/11 7/12 7/13 I drove both those days and then was gone for weekend (did not drive car over weekend) 7/17 attempted to drive car, lights on car shaking and smoke coming out the back .7/18 they towed car to their shop and advised I need a new head gasket or engine.7/18-7/20 Battery exchange keeps calling me and telling me there is only one option and that is to go to a mechanic they know and have him put in a used motor. They also offered some cash to get me back on the road 7/20 I called my mechanic and he steps in and he calls them and asks for insurance information even though I have told them I no longer want to speak to them and to only speak to my mechanic they will not give him their insurance information. Per my mechanic they should have had a rental car for me this whole time. They need to total out my vehicle. 7/20 or 7/21 my mechanic tows vehicle to his shop to do a review of the vehicle. Car is a total loss. We have asked them for I believe $8500.00 (you are more than welcome to call my mechanic as he was the one who valued my car with KBB I think and spoke to them on what we were requesting) This included the value of my car, time loss from
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.