Complaints

This profile includes complaints for Wine2Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wine2Go

  1801 NW Upshur St Ste 670 Portland, OR 97209-1746

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  Wine2Go

  null Portland, OR 97225-6838

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #**** placed online at wine2go.co on 4/5/2024 for $118.93 paid via Venmo Order was confirmed by company 4/13/3024 Received via email, ********************* that the order had shipped **** Tracking # **********************.I realized that I had not received the order & did a **** track on Thursday 4/25/2024. The **** website shows that the package is in ********, ***I emailed ******************************* immediately & provided them with all the details, requesting a quick update regarding the status of my order.No phone # is provided on the website.I checked **** tracking earlier today (Monday 4/29/2024) & the status of the order based on the tracking # has not changed.I did an internet search for, Blue Widget LLC, **************************************** & the only phone number that is shown is ************. I called this number, which immediately went to voice mail & the message from a disinterested male says 'I'm not available, call back later'. No company name or any other information is given. I did leave a firm/angry message after the beep but I have no idea if it was received & no one has returned the call.I have not received any email follow-up from the company.The only reason that I ordered from Wine2go.co is because I had previously purchased their products at Nordstrom Rack. I may have foolishly 'assumed' that the company was legit.Thank you for your assistance.

  Business Response

  Date: 05/12/2024

  Customer wrote the ********************** helpline with a request for an update to their order on 4/24. On 4/25 we responded with our sincere apologies and a solution. According the to the ********************* sometimes packages get "lost in transit". This scenario is out of our hands and upon having this brought to our attention by the customer, we offered to reship the items plus add some additional units to compensate for the inconvenience. We did not hear back from the customer and as a result the third party warehouse we use kept Order #**** "Open - pending customer response" - to which ***** never replied. 

  Upon receiving the complain through the BBB and receiving no response from ****************, we initiated a full refund. Confirmation is attached. 

  
  We have been in business for over 10+ years and our contact information is written clearly on the email she was corresponding with in the first place. This is a formal request to close this case as this situation could have been resolved by simply replying to the email we sent on 4/25. 

  Hello *****, 
  
  
  I am sorry for any delays and inconvenience! Our system is showing that it may be missing in transit. This has happened with the **** before. 
  It may still deliver or it may not, either way, wed love to make sure you receive your purchase so if youd like, I can reship your order to you at no extra cost while we file a claim with ****. 
  
  
  Does that work for you? Im happy to add a few additional goodies for your patience as well. 
  
  
  I hope to hear from you soon!
  
  
  Thank you,
  
  
  ***********;