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Business Profile

Accountant

Dougall Conradie LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Accountant.

Complaints

This profile includes complaints for Dougall Conradie LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dougall Conradie LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2024, months after Dougall Conradie filed my 2023 taxes, I received a notice from my bank that $220 had been garnished from my account by the **************************** and that the bank charged me a $100 fee for the transaction. A very long and complicated story shortened, I discovered that ODR had been sending all communication to a wrong address. I'd been penalized for not filing Form OR WR associated with my S-corp payroll. Since I never received any notices from *** and then, obviously didn't pay the penalty, ODR pulled that amount right out of my account.I didn't know this form even existed. The accountant, ****, to my honest knowledge, was handling all of the details of preparing and filing my taxes, including ****** operations and payroll. However for 2022, The Form OR WR wasn't submitted and a penalty was incurred. **** filed the form and requested a penalty waiver. This all happened at the same time that I was going through cancer surgery and treatment. Then, for 2023, it happened again - no Form OR WR was filed and I was penalized. This time, I was still recovering and relocating when I could no longer make mortgage payments. The penalty was garnished. **** had already used my "one time" waiver the previous penalty.I was told by *******, a manager, that **** "wasn't engaged for payroll". He was doing it just to be kind during my recovery period. However, he'd done it the year before I was sick and never once communicated that it wasn't his job. He wouldn't return my emails or calls when I started to ask questions. ******* reimbursed the $210 after a year of run-around. She/Dougall Conradie, refuses to return the bank fee of $100 stating, "We do not believe we need to reimburse you for the fee you were charged." Her belief? ****** failure to file the form (or communicate that it wasn't his role), is what precipitated the penalty then the garnishment and fee. I need the $100 and it's a matter of principle.

      Customer Answer

      Date: 11/24/2025

      Hello,

      As requested, here are the dates:

      I first contacted the **** **** ********, I'd worked with for several years about the issue coming to my knowledge on 8/22/24. I'd received a letter from my bank just a few days prior, notifying me of their fee for processing the garnishment ordered by the ************ of Revenue. I had to call ODR to find out what and why before I contacted ****.

      The last three times I received a response/communication from ******* *******, becasue **** wouldn't respond to me, are from most recent to latest:

      October 2, 2025

      October 1, 2025

      April 9, 2025

      I have all of the communications via email if you need more. 

      Thank you!

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ******* was hired as our ***. She made errors but admitted to not filing an extension and told us she would take care of it. So we trusted that she would keep her word. Then out of the blue, we get a notice saying that we have a charge/penalty for not filing an extension in a timely manner. We emailed and called her but she has not acted on fixing this mistake. I dont know what to do as she has been paid for her services but did not do her job.

      Business Response

      Date: 11/11/2024

      We have resolved the issue with the client and made the client whole for the missed extension.  I have emailed directly with the client and mailed a payment.

      Customer Answer

      Date: 11/20/2024

       
      Complaint: 22472333

      I am rejecting this response because:

      Due to the delay in response from ******* at Dougall. The amount of the fees has gone up. We have paid the amount on the collections notice, but we were told there will be a remaining balance due to the delay. I am waiting for the system to update to see how much more we need to pay. I wish for Dougall to take care of the entire balance as they mishandled this entire situation and did not properly communicate their mishandling until BBB had to be brought into this situation. I would appreciate it if Dougall would kindly handle the remaining balance once the *** has updated their system. I can email Dougall the balance with screenshots of remaining amount. 

      Sincerely,

      ****** ***

      Business Response

      Date: 12/05/2024

      I have read the rejection.  I'm fine with paying the additional penalties and interest, but we have not received anything from the client to support the additional penalties and interest stated in the rejection.

    Dougall Conradie LLC is NOT a BBB Accredited Business.

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