Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to the BBB in hopes that you can resolve an issue of being double charged for a night's ********* are the specifics.I stayed at the Hampton Inn in Pendleton, ****** on Mar. 17, 2025. I prepaid through *************. (Advance Purchase Receipt attached) Upon departure, I was also charged for the room on my credit card. (Hampton Inn Receipt) I didn't notice this until I received my credit card bill. I contacted Hilton Honors and the specific hotel. The hotel manager failed to respond to both my emails and wouldn't answer the phone. The local staff at the hotel tried to assist me but couldn't. The answer I received was the system software changed not allowing a refund. To me this isn't acceptable. I have always enjoyed staying at the ************* over the years, and now I am rethinking that approach.I just want to be refunded for the credit card charge of $159.57. Double charging isn't a good business practice.thank you,****** *****

  Business Response

  Date: 08/20/2025

  Mr. ***** seems to have stayed at the hotel before we switched our operating system. These older reservations I can not access folios or process any refunds currently from any reservations dating back to the end of April. I have sent this information over to ****** Help and escalated this situation to the highest priority. I should be getting an answer soon.

  Customer Answer

  Date: 08/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The general manager withdrew $500.00 additional charge from my bank account after charging me for a $216 one night stay. Without contacting me via email or phone. When I reached out they did not provide me with any information. I was told to call back the next day without any information. When contacting their corporate office. I was again told to wait until they contacted the general manager whom wrongfully withdrew money from my account. Zero information was given to me prior to the transaction and after. ******, the general manager of Pendleton hampton inn is stealing money from customers.

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is being submitted to ********************************************* Please refer to and see/read attached Official Statement to Hilton *******************************

  Business Response

  Date: 08/23/2023

  Manager

  Customer Answer

  Date: 08/25/2023

  Hello,

  I received an email response from the business via BBB. After opening the response from Hilton Hampton Inn Pendleton, there was nothing included except the words "Manager." I cannot accept or reject the response because, there was nothing enclosed or stated that requires an official response.

  Please advise the business that whatever the official response was from the business, it needs to be resubmitted. Again, there was nothing else in the response from the business except the words "Manager" in the comments field/section.

  Thanks,

  Steph

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20461550
  
  I am rejecting this response because:
  

  I received an email response from the Hilton Hampton Inn Pendleton via BBB. After opening the response, there was nothing in the comments field/section except the words "Manager." I cannot officially accept the response because, there was nothing enclosed or stated that requires an official response.

  Please advise the business that whatever the official response was, it needs to be resubmitted. Again, there is nothing else in the response from the business except the words "Manager" in the comments field/section.

  Sincerely,
  
  *******************************