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Find a Location

Gordon's Heating & Cooling Inc has 1 locations, listed below.

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    Business ProfileforGordon's Heating & Cooling Inc

    Air Conditioning Contractor

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers heating and cooling services. 

    Business Details

    Location of This Business
    214 SE Emigrant Ave, Pendleton, OR 97801-2555
    BBB File Opened:
    2/5/2007
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Started Locally:
    1/1/1984
    Business Incorporated:
    6/6/2003
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Dan Leonard, President
    Contact Information

    Principal

    • Mr. Dan Leonard, President

    Customer Contact

    • Mr. Dan Leonard, President
    Additional Contact Information

    Fax Numbers

    • (541) 276-5060
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    It was November 2021, I called Gordons and mentioned it was not an emergency, but my heating was not working I was ok using my pellet stove. On 11/24/21 I received a phone call, the technician said he was in town and asked if I could meet at my house.I was less than 10 miles away and said yes, I would meet at my house. Told him it might be a fuse. He got to my house and called me again, I was within 5 miles by then, he asked to check my breaker inside I was hesitant, because I have housecats, but told him I would be right there and he could enter.Before I even got home, he had flipped the breaker and left.All this within 15 minutes of a phone call.The business charged me TWO HOURS And claims I owe for the ONE HOUR DRIVE and I have told the business multiple times I will pay for ONE hour which is more than fair since they DID NOT MAKE AN APPOINTMENT.DID NOT GIVE AN ESTIMATE OR A QUOTE BEFOREHAND.They are asking for $190.00 and I have offered to pay half which is more than fair since they called and did not schedule with me, nor did they provide a quote or an estimate.This business has laughed at this complaint and told me to call the owner. They refused to resolve this amicably and I should not have to pay for a one hour drive when THEY CALLED ME and said they were ALREADY in town!

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Great West + Pacific

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