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Business Profile

Rebuilt Engines

Grumpy's Performance Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rebuilt Engines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We took our truck 18 to ******'s to have an engine re-built. We were quoted $6500 with ******* mile warranty. We were told we would have our truck back within 2 weeks as well. It took 6 weeks for the truck to be finished. We had to call for updates *which seemed to be an issue for this company) & the bill ended up being over $11,000.00. We asked to see the warranty prior to us paying & picking up our truck, but they refused. So when we paid & picked up the truck the warranty was only for ****** ********** were told that we were never told it would be ******* mile warranty. This is for a tow ********** would have NEVER accepted ****** mile warranty that we would blow through in a month. We picked up the truck on 12/08 & we had to take it back to them 12/12/22 because a spark plug blew (which they replaced) & now he is trying to say we drove the truck to hard & or towed something to heavy which we have not done either one. This is beyond ridiculous we want some of our money back & our ******* mile warranty that we were told we would get.

Grumpy's Performance Center is NOT a BBB Accredited Business.

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