Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/23/2024 I have lost power in the master bedroom and the half bathroom that I use. None of the lights nor power outlets are able to turn on. Homestead has yet to send anyone out in order to even look at the issue. I use the master bedroom as an office and have not been able to work since the power has gone out. I checked the breaker panel and none of the breakers are tripped or even named bedroom, as well as checked all the **** outlets and they will not reset due to there being no power going to them. They continue to give me the run around explaining that they dont know when the technician will be able to take a look at it. I need the power fixed ASAP so I can continue to work.

  Business Response

  Date: 10/07/2024

  Thank you for the opportunity to respond. Please see timeline supported by audit log below: 

  Tenant submitted a work order on 9.23.2024 8:29 am:

  "Power not turning on in master bedroom and half bath"

  As is customary we ask that the breaker box and GFCI's be checked: 9.24.2024 8:55 a.m. asked tenant to check breaker and GFCI's

  9.24.2024 9:38 am. tenant responds they checked, did not work

  9.25.24 8:48 a.m. work order sent to JRE Electrical

  9:25:24 8:50 a.m vendor accepted work and schedule repair with tenant. 

  Below you will find our audit log, this is a court ready timed audit log. You will see that we performed immediately. Once the vendor accepts the job, the scheduling is between tenant and vendor and the vendor must get it into their schedule. 

  This maintenance issue was taken care of in a beyond timely manner, per the audit log. 

  Attached please find completed invoice. 

  This tenant also reported a non-functioning AC, but the home has no AC. 

  10/03/2024 04:34 PM

  Completed on 10/03/2024 – Maggie Hitchko
  10/03/2024 04:34 PM
  Bill created for $375.00 – Maggie Hitchko
  09/25/2024 08:50 AM
  Vendor Accepted
  by JRE Electrical Company
  
  09/25/2024 08:50 AM
  Email sent to [email protected] – Vendor Portal
  09/25/2024 08:48 AM
  Work order link emailed to vendor, JRE Electrical Company – AJ Bogdanovic
  09/25/2024 08:48 AM
  Assigned (pending accept) – AJ Bogdanovic
  to JRE Electrical Company
  
  09/24/2024 12:06 PM
  Edited – Customer Service
  Connected with Tenant for ETA update
  
  09/24/2024 09:34 AM
  Resident updated Online
  by Dillan J. Carpenter
  
  09/24/2024 09:06 AM
  Waiting – Monica Dorris
  Tenant update
  
  09/24/2024 08:55 AM
  Notified tenant "Dillan J. Carpenter" <[email protected]>, "Trevyn H. Lilly" <[email protected]>, "Matthew T. Henson" <[email protected]> – Monica Dorris
  09/23/2024 08:29 PM
  Work order link emailed to primary contact, Monica Dorris – Customer Service
  09/23/2024 08:29 PM
  Work order details with link texted to primary contact, Monica Dorris – Customer Service
  09/23/2024 08:26 PM
  Submitted online

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/14/24 Moved out of an apartment at ********************************* N., ********, OR *****. Management moved in new tenants on 8/16/24.On 8/22/24 my roommate ***** ******* sent an email informing management that the property was cleaned with no damages and that he was aware that the apartment was occupied with new tenants.8/22/24 ****** *****, from Homestead Management, responds to ******* email cc'd me stating "We have an emergency placement in 962 due to flooding of their unit. The unit was inspected before their placement and it was cleaned. The deposit will be processed per Oregon State Law." At no time did you mention any damages or additional fees, other than the cleaning. Furthermore, as tenants moved in immediately after our move-out, the unit was move-in ready, as confirmed in your communication September 6, 2024, after having new residents occupying the unit for more than three weeks. Homestead Management sends an email stating that only ****** of our 1899 would be returned because of damages. These dames were never mentioned. Management provided an email indicating that the unit was inspected and cleaned and would receive our deposit with the Oregon law. In the next email, she informed me that it would be mailed within the 31-day limit. Meanwhile, new residents occupied the unit and 3 weeks later fictitious damages were created. Management confirmed that new residents were placed in this apartment and the apartment was inspected and cleaned which to indicates typical wear and tear especially is new tenants were able to move in immediately.

  Business Response

  Date: 10/01/2024

  Thank you for the opportunity to respond to this former tenants complaint. Below you will find the email that was sent to the tenant. It will shed light on the situation, I will point out a few other relevant key factors:

  The tenants vacated the property and the property was inspected the day of vacate. All issues were noted per policy of all move outs. We had the unit cleaned. When we put new tenants in the unit is irrelevant so I am very confused by this element, this tenant was very confused as well. These tenants vacated the property, the property was inspected and the property was then re-rented. Placement of the new tenants has nothing to do with the former tenants, I simply do not understand how these two things are related. We do not tell tenants anything about their move out refunds until the disposition letter is issued, it would not be prudent to tell tenants prior to the disposition letter about pending charges, we issue our disposition letter within the 31 days allowed and that is the point and time that tenants know of any charges that were incurred. The unit was cleaned prior to new tenant placement, this fact is simply incorrect. This tenant then again references the new tenants in the unit. We did not send any email promising any deposit refund, that is not our policy nor would it be good business practice. The refund was processed in the same manner that all refunds are processed. I am uncertain how this tenant ascertains that "fictitious damages were created". This is not true nor does any of the documentation support this statement. You will see by the time stamped documentation supplied to the tenant that none of his accusations are correct, the unit was left very dirty, as per photos, they removed the carbon monoxide detector, garbage was found outside the dumpster with their mail in it, the toilet seat was so filthy it had to be replaced, the blinds were dirty and needed repair, the walls were damaged and needed touched up, the window screen was broken and the light cover as on the floor. All of these charges are well documented and tenants responsibility. Our records are impeccable and our actions well documented, it is unfortunate that this tenant does not take responsibly for his own actions. These tenants in fact  got a refund of $933.72. Their total deposit was $1899. Please do not hesitate to reach out should you need any further documentation or clarification, we are happy to assist.

  ****** *. Dorris 

  EXPLAINATION EMAIL SENT TO TENANTS BELOW:

  
  ---------- Forwarded message ---------
  From: HS Accounts <*******************************>
  Date: Fri, Sep 13, 2024 at 11:17?AM
  Subject: Re: Deposit Refund
  To: ***** ******* <**********************************>, **** **** <*************************************>,<**************************>
  
  
  
  Hi ****, 
  
  This is ****** in accounting responding to this message. 
  
  Your e-check payment was sent to the account you consented to receive it in on 9/6. Proof of the payment and you consenting to the e-deposit is attached. 
  
  That being said, we received a notification this morning at 8:49am that the payment was rejected for the following reason: " The occupant's eCheck payment was not successful because their account number is not valid or the account number is connected to an inactive bank account."
  
  This indicates that you either entered in incorrect deposit information, or that you closed the account. We will issue you a physical check, but a $30 payment rejection fee will be deducted from your refund specifically. It is the tenant's responsibility to provide accurate deposit information, which you did not.Because the payment now has to be reissued, there is an additional fee. 
  
  Please see my responses to your other questions below:
  
  1. Garbage Overflow fee-attached is a pdf with various photos. Please find the photos of the trash items left on the ground. A close up photo shows ***** ********* name on it-which is how we knew these items belonged to your unit. 
  
  2. In the *** document,there is also a photo from your unit inspection that shows the CO monitor that was tampered with. The batteries were removed, which is incredibly dangerous. I've also attached the section of your lease that states you will be charged for this. There is absolutely no room for debate on this issue. 
  
  3. The inspection for your unit occurred on 8/14, which was your official move out date. I've attached some photos from your inspection. You'll notice they are dated to 8/14 as well. 
  
  4. I will not be providing you with information for another tenant's situation. You are not on their lease, and you have vacated the property, therefore you have absolutely no right to that information. 
  
  We will not be communicating with you further. The reissued check will be sent via first class mail. 
  
  Thank you, 
  
  ****** *******
  Accounts Payable/Receivable
  Homestead Property Management
  
  ***************
  
  ******************************* N
  ********, OR *****k you for the opportunity to respond to this tenants complaint. Below you will find the email, along with the attachments, that was sent to the tenant. 

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22255753
  
  I am rejecting this response because: On August 22, 2024 ****** ******, the Principle Broker summitted an email response stipulating that the apartment only had to be cleaned which is presented in exhibit A. She claims that her moving in the tenants into our unit has no relevance but that is not true because. The documents dates on the with all the damages reflects a date of 9/6/24 which well after have the emergency placement of new tenants which could have caused the damage that she is referring to such as the trash, screens toilets etc. Based on the email on 8/22/24. No damages other than a cleaning was listed. Then weeks later after having other tenants occupy the unit a list of damages were summitted. The only deduction indicated was a cleaned. This email was a week after the move out date of 8/14/24. The is why the "Emergency Placement" indicated is relevant because the new damages seem as though they occurred after 8/22/24 ****** ****** states "The unit was inspected prior their placement and it was in fact cleaned. "The deposit will per processed per Oregon State Law". On August 22 if there were damages other than cleaning why were they not listed? It is because she made this up. Anyone of the emergency tenants could have "unplugged" the smoke alarm!! 
  
  Sincerely,
  
  ********** ****