ComplaintsforCascadia Motors

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After taking the car for a test drive (20APR22) and sitting down to talk further regarding the purchase of the vehicle I stated I was concerned about the *** rebate program and if I was eligible for the rebate, the salesperson, **** assured me by saying that it was 150% guaranteed that I would receive the $5,000 *** rebate. That was the deciding factor. I came to look at the hybrid vehicle and possibly purchase, but the $5,000 *** rebate is the major reason I purchased the vehicle. I paid $15,886.47 for the vehicle with the assurance from, **** that I would receive the $5,000 *** rebate. Within the next couple of days I filed for the $5,000. I noticed that I had to be eligible to get the rebate. Very concerned, I called Cascadia Motors and spoke with the owner/manager, Westin. I told him what I was told by his salesperson and he responded that he (****) has an issue with telling other customers similar promises. He said he will talk with him soon about it. I told him that if I qualify I will not communicate with him further.Yesterday, I received an email from THE ****** Clean Vehicle Rebate Program (OCVRP):"Rejection reason(s): Based on your gross household income, you are not eligible for the Charge Ahead rebate. Given this information, we are unable to approve your application." We and my wife are both retired and was obviously surprised by the email.I called asking to speak to the manager of the business and was forwarded to, ****. I asked him if he was the owner/manager to which he replied -no. I said I'd like to speak to, Westin, the owner of the business. **** said that I could talk to him cause his boss will say the same thing. I said that he didn't know what his boss would say to me and I don't want to speak with him further. I asked if he would forward my request for a return call from his boss. He was aggressive in his tone and manner telling me about the law, etc. I hung up on him and went to the businesses FB and requested a call back.

  Business response

  08/17/2022

  Hi *** After talking it over with ****, him and I agreed that there really is no reason for you and I to speak. When you first contacted me about this matter you said you had secretly recorded your conversation with **** when he 150% promised you that you would get the rebate. It sounded out of character to me for **** to say such a thing. Because him and I have both talked about how getting this rebate actually works. And we specifically dont make any promises regarding it because we dont like these kinds of disputes. Also the ***** Volt you bought is and was a super high demand vehicle. We dont need to lie to sell them. When you called in today **** asked if he could hear the recording because him and I both know that he would never say that. It sounds like what really happened is that you didnt do your homework on this rebate. And now you want to make it our problem. Please do not contact us again. 

  Customer response

  08/18/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  

  First of all, you either have short term memory loss or you know and ****t care about what words that you speak when answering questions about very important money issues when it comes to doing business with the public. 

  I didn't know the answer to the major rebate question and inquired about that with ****. Instead of saying that I was responsible for doing my "Homework," he should have informed me that -I had to know that I have to -be eligible for the $5,000 rebate. I purchase big ticket items from time to time, and I never had to be under a certain poverty level to become eligible. So, obviously it's not given knowledge and **** took advantage of this information that you said he knew and he decided not to shared it.

  I guess since you are denying you agreed to me over a phone call that, **** has made similar comments to the general public and that you would talk to him about it -you have no problem saying that " It sounded out of character to me for **** to say such a thing." 

  "Him and I have both talked about how getting this rebate actually works. And we specifically **** make any promises regarding it because we dont like these kinds of disputes." You're actually speaking for, ****. Well, so am I and because he was a hurry for whatever reason to get this deal signed and me out the door he was speaking aggressively just like the last BBB report person said. It was showing that he was pushing me to make a hurried decision. 

  "Also the ***** Volt you bought is and was a super high demand vehicle. We ****t need to lie to sell them." I paid exactly what your asking price, when I made an offer under the asking ******************** said you told him no and that he would have no problem getting the asking price from another person. Ok. Understood that so I paid your full asking price and left with the lying-assurance from, **** that I was going to get the ****** Clean Vehicle Rebate Program (OCVRP) rebate. That was a good deal.

  "It sounds like what really happened is that you didnt do your homework on this rebate. And now you want to make it our problem. Please do not contact us again." You're right, I didn't have the time before test driving the Volt to research what you say you knew already and so, **** took advantage of that and said I'd have no problem getting the ****** Clean Vehicle Rebate Program (OCVRP) rebate. Yes, and since you condone this kind of shady business practice, yes that is YOUR problem. By the way I had to block all known phone numbers from your business so I wouldn't be inundated with multiple VM and texts from, ****, and yes I have no choice, my phone automatically recorded them.

   

  Sincerely,

  
  *****************

  Business response

  08/29/2022

  When you first contacted me you said you had secretly recorded your conversation with **** when he 150% promised that you would get the rebate. If you could supply me with this recording showing he really did say that, we would 100% own up to it and make it right. **** and I have both talked about how getting this rebate actually works. And we specifically don't make promises regarding it because we know there are hoops to jump through. Also the ***** Volt you bought is and was a super high demand vehicle. We don't need to lie to sell them. Nor would we to sell any vehicle. When you called in today **** asked if he could hear the recording because him and I both know that he would never say that. Your response was to yell at him and hang up. This reinforces our suspicion that youre lying and trying to coerce us into paying you for a $5000 rebate you are not entitled to. ONCE AGAIN, IF YOU SUPPLY ME WITH THIS RECORDING YOU SAY YOU HAVE, I will make it right.
  
  Thank you!
  
  *************************
  CascadiaMotors.com
  call or text: ************

  Customer response

  08/30/2022

  
  I am rejecting this response because:

   

  You guys really have a thing with this "SECRET" recording as you call it. I guess you could hear it and then *** me for doing so. Maybe make some money while you're at it. I can guarantee you a 150 percent (BTW, there is only 100%, no such thing as 150%) that, ******* said that he would guarantee 150% that I would get the 5K rebate from the ***. 

  And, YOU did say that you were going to talk with ******* about saying THAT and that you know he has said similar things to customers. Those are facts!

  You keep on mentioning the actual car as if it really has something to do with this complaint. The complaint is about you and ******* lying that none of this actually occurred. ******* was the one who raised his voice at me and kept doing so until i hung up. I don't care what REINFORCES YOUR YOUR SUSPICION. 

  You need to ask yourself, why would this customer lie? What is his motivation to drive all the way from PortlandGresham area to waste his time? Like I knew in advance that I would not qualify for the rebate and spend so much time and effort to make this all up. I wouldn't waste my time or even yours to do so. 

  "IF YOU SUPPLY ME WITH THIS RECORDING YOU SAY YOU HAVE, I will make it right." You don't say you will pay me $5,000. What? Do I get an apology and an advertisement pen and call it a day? 

  This rhetoric you keep going on with is a waste of my time. You guys instead of giving me the straight up information of -you may or may not qualify for the *** rebate would have gotten me up off my seat, go home and research too see if I qualify, but instead I was told I would 150% qualify. that is why I am, but will not continue to waste my time on these emails any longer. In the interim I have learned there are other ways to go about this legally. 

  
  Sincerely,
  
  *****************

• Initial Complaint

  06/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 29, 2022 I went into Cascadia Motors to look at a vehicle they had advertised for sale. I test drove the vehicle an found it running smoothly but when I began to ask questions, I was met with defensiveness with an aggressive undertone. Nevertheless, I chose to continue to the next step and asked to put a deposit down pending an inspection by my own mechanic. In the process of doing the paperwork for this, the salesman told me the deposit would be $1,300. and that they would hold the car for five days. But when he printed up the form, I noticed there was a $500 option on the agreement form. When I asked about this, the salesman quickly switched the amount and printed a new form. I was tired at the end of this day and signed the form and paid the $500 even though they said my money was non-refundable. They called this form an "Option Agreement," which I thought would give me time to change my mind - enough time to rest up and make a clearer decision about moving forward or not (the salesman had told me that he had several other people interested in the vehicle so I felt pressured to get a place holder set so that I could return to follow up on it if I decided to move forward). This was around 4 pm on Friday, 4/29/22. Around 7:40 am the next day, I messaged the salesman and told him I wanted to cancel on the vehicle. I had done further research into the head gasket issues that concerned me too much. The salesman called me in response and told me that he was sure his boss would refund the $500.00. Nevertheless, the company chose not to refund my money even though I made the good faith effort of notifying them fast enough to get the car back on the market for the several people they had lined up to purchase it.

  Business response

  06/16/2022

  Hi Jan. I think what you're really mad about here is that you voluntarily bought a $500 "option" to hold the vehicle (in essence a non refundable deposit) and then backed out. We usually do these agreements at 10% of the agreed upon price. Which would have been $1297 on the Rav4. But you said that you wanted to do $500 "in case you wanted to back out". To which we said that's fine but if you think you might back out to not put down the $500 in the first place. Because you won't be getting it back. **** asked you 3 times if you were 100% sure you want to do this before running your card. You assured him that you really wanted the car.

  A day later you call us with some pretty wild conjecture as reasoning for not going through the purchase and demanding a refund. We told you no sorry. A contract is a contract. Especially because we missed an opportunity to sell the car with somebody else because you bought that option. Also **** never said "he was sure his boss would refund the $500" because he knows that we don't do that and never have.

  Furthermore, it states multiple times on the agreement that it is non refundable.

  There were no aggressive undertones. There's no need to be "aggressive" in order to sell cars right now. Nice Toyotas with reasonable prices sell themselves. Nor would we be "aggressive" in any case. That particular Rav4 is a good car that somebody bought the other day and are very happy with it. There was nothing shady going on here.

  Here's my suggestion. Instead of spewing slanderous falsehoods on the internet (your Yelp review), be an adult and admit to yourself that you screwed up and probably shouldn't have bought the option in the first place. We all make mistakes sometimes. Sometimes they cost money.

  Customer response

  06/22/2022

   
  Complaint: 17420922
  
  I am rejecting this response because the response is a dismissive exaggeration of facts that does not directly address my request that the business follow local good business practices. 
  
  Sincerely,
  
  ***************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩