Business ProfileforRon Tonkin Chrysler Jeep Dodge Ram Fiat

I dropped off my car at 11am on 2/2/24 per the scheduled time. I was told it would be 3-4 days to get the car fixed and I would get word by the end of the day with more information. I was surprised at the diagnostic fee and was told there is only 1 mechanic for my vehicle type. I was never contacted back. I contacted them 3 or 4 times over the next week and kept getting brushed off. On Thursday the 8th I was told I would get a call the next day. I waited until Monday to call back and then was told it was the mechanics day off and they would call me the next day. I did get a call on Tuesday the 13th and got information on what needed to be done and the prices (with labor & parts combined, not detailed). It was a lot of money but again, my car was already there so I said yes. He said the parts would be available on Wednesday. I finally went on Thursday (after calling 2 more times) to pick up the car. I was going to read the paperwork that I needed to sign and was told I just had to sign to get my car so I did. I paid the amount listed here. On the way home I noticed that 2 of my concerns were still a problem. I looked at the detailed receipt the next day (as I needed the rest of Thursday to cool down) and was astonished at what I was charged for. The labor costs were more than double the parts and I was again shocked. I call the complaint number on the receipt and left a message. I was called back just before the person left the office and was told they would call me on Monday the 19th. I called and got no response. I have still not gotten a response today, Tuesday the 20th. I would like to tell the business that this is unacceptable behavior. I felt I had no choice to go anywhere else to fix my car. It was more than 2x the amount of time I was told. The car was not even looked at for a week. I did not get contacted and 2 of the problems are still there. I feel entitled to get a refund of the entire labor portion.