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Business Profile

Car Dealers

503 Autos

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a car in full on 9/15/23 from 503 Autos in ********, **. Gave a check for about $9600, and traded in old car, valued at about $1500, and a $500 holding fee check. They lost the holding fee check, they said they shredded it. They said I would be receiving the title in the mail. According to ****** law, I should have had the title within 30 days, it has been over 60 days and I still do not have the title. The car broke down two days ago, it revs up but will not move, I had it towed back to the dealer. They are looking at it, it is the transmission. I contacted the *** and they said they have no records on my car, aside from the emissions test I had done in October. The dealer claims they are still working on the title. I have asked them several times for a tracking number for the title and they would not provide it.

  • Initial Complaint

    Date:08/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    07/27/23-went to 503 Autos to test drive a Tundra. I after I drove a second ******** was pressured into the office. I explained that I was already preapproved with Mtn America, but ****** (dealership owner) insisted that we go with one of his lenders. I used a credit card to put down a $500 down payment and signed the loan agreement. I requested the loan documents I signed. ****** stated that he would email them to me. He only emailed me the warranty info, I still have no copies of any of the documents I signed. I didn't take the truck because I didn't have a way to get my car home and was not comfortable with ****** driving my car to my home. 07/28/23-Arrived to take Tundra. ****** told me that the loan didn't go through and was initially going to have me sign for a membership to another credit union, but then stated that I should just resign everything. I again asked for copies of what I signed. I never got the documents.08/02/23- ****** called and left a message. I returned the call and he informed me that the second loan had not gone through. It took me asking several times for him to explain that the lender wanted a 2k down payment. He wanted me to print and sign the new loan document and at one point even suggested that he could sign them for me "if he knew how". I didn't know how to respond to this and was very uncomfortable. I told him I would look through the doc and ended the call.8/3/23 ****** emailed new loan documents. I did not sign them and did not email him back.8/4/23 Texted ****** that I was not comfortable signing any more documents and would return the truck after work. I took photos and videos of the truck including the odometer to show that it was in the same condition in which I took it. I parked the truck behind another truck in front of his lot adjacent to his shop. It did not block the driveway to his business. In his office I stated that I was no longer comfortable and would not sign any more documents.

503 Autos is NOT a BBB Accredited Business.

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