Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Harry & David has 26 locations, listed below.

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  Harry & David

  2500 S Pacific Hwy Medford, OR 97501-8724

• 

  Harry & David

  1111 N Roosevelt Dr Ste 350 Seaside, OR 97138-4610

• 

  Harry & David

  1101 Supermall Way Ste 1364 Auburn, WA 98001-6532

• 

  Harry & David

  10600 Quil Ceda Blvd Ste 522 Tulalip, WA 98271-8094

• 

  Harry & David

  10406 Emerald Coast Pkwy W Ste 64 Destin, FL 32550-4999

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed 7/11/25 for delivery between 7/15 and 7/17. Received an initial confirmation that ***** had the gift basket and then nothing. I called 7/17 for an update and no one at Harry and David could tell me where my basket was. They said if it wasnt received by the recipient by end of day on 7/18 that a replacement basket would be sent overnight. Recipient never received the package so I called on 7/18 and was told that a replacement package would be sent OVERNIGHT on 7/21. Its 7/21 and I never got a confirmation that the package was shipped so I called again only to be told that my package had not shipped. I requested a refund for a basket that was for a friend that had been diagnosed with cancer. This used to be a good company. I will never order from them again. Paid over $100 for a basket for my friend and now I have to start the process all over.

  Business Response

  Date: 07/24/2025

  Dear ********,
  
  
  Thank you for reaching out to us.
  
  We're very sorry for the issues you have encountered with your order. We have always taken pride in providing high quality products and service, but regrettably, this is not what you've experienced.
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a full refund for order # **********. Furthermore, upon review of this order ***** confirmed delivery on 07/24/2025 @ 8:32 AM with tracking # ************.

  
  Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon.
  
  
  Sincerely,
  
  
  ***** *.
  Executive Services
  ***************

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23634712
  
  Refunding my money is the least you could have done.  You're right, my friend did receive the basket today, a basket that has been sitting with *** since Monday, July 13th.  The fruit was rotten and the cheese was warm and had to be thrown out.  Great customer service ********************** and **********************!    
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on July 3. Delivery window of July ***** was selected. Business confirmed order would be delivered by July 14. Order was needed for use on July 15. Order did not get delivered on July 14 as guaranteed. Business will not refund.

  Customer Answer

  Date: 07/16/2025

   
  please retract complaint I filed today. The business resolved the issue.
  
  Sent from ********** ****** (*******************************)
  

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Mothers Day basket for my mother. Was checking to make sure it was going to arrive on time and upset it was not! I use their online chat. They apologized and said that it would be delivered the next day Monday after Mothers Day and they would reimburse the shipping. The item did not arrive on Monday the next day. I then did online chat again and also called them where I was on hold or on the phone for at least 30 minutes (took a screenshot) where they had no resolve. They were just going to reimburse me and my 84 yr old mother never received a gift for Mothers Day. I have ordered from Harry and David several times before! I am a returning customer. After all that time spent giving me their misleading information and all I got was a reimbursement and nothing was sent to my mother. I decided to reach out to BBB when they sent me a catalog - why I would ever order from them again.?!

  Business Response

  Date: 07/11/2025

  Dear ********, 
  
  
  Thank you for reaching out to us. I sincerely apologize that your order was not delivered and for the poor customer service you have received. This is not the experience we want you to have, and we want to do everything we can to make this right. 
  
  As per your request, we have scheduled a gratis gift of our Tower of Treats Signature Gift to be delivered to your recipient as soon as possible. We have also confirmed that a full refund was previously issued. 
  
  If you have any further questions or concerns, please let us know, and we will be happy to assist you. Again, we apologize for any inconvenience this may have caused and hope you will trust us again in the future. 
  
  Sincerely, 
  
  ******* *. 
  Enterprise Executive Services 

  Customer Answer

  Date: 07/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/30/2025, ***** attempted to deliver a Meat and Cheese Basket and a bottle of wine, and a get-well card to my friend in *******. My order #********** had to be refused because it was obvious the wine bottle had burst and the contents were damaged. My friend called me immediately, and I called Harry & David on 06/30/2025 to get everything replaced. The Harry & David **************** Representative apologized profusely and assured me that everything would be replaced and would be received by my friend on July 7, 2025. The **************** Agent replaced only the basket. My friend did not receive the wine or the get well card on 07/07/2025.I called Harry and David once again, on 07/07/2025 and told them that the wine and the get well card were missing. I was told the wine and card would be expedited and replaced on 07/11/2025! (today)I looked up my account online so I could alert my friend so that she would be available to sign for the wine today, only to find that the delivery date for the card and the wine had been changed to delivery on 07/17/2025! I immediately called Harry and David once again this AM to discuss my disappointment and they said they could not replace the wine any faster because the wine would not be available to ship until 07/17/2025! I have been a loyal customer of ********************** and **********************, and they need to refund me for this entire order due to the deception I experienced, the time I have spent on the phone, and the embarrassment caused by their inadequate service.I ordered this gift, from Harry and David, for my friend on 06/19/2025 today is 07/11/2025 and she still has not received her wine or her get-well card! I need some compensation for my loyalty and for my inconvenience and embarrassment!

  Business Response

  Date: 07/14/2025

  Dear ******, 

  Thank you for reaching out to us. I sincerely apologize for the inconvenience you experienced with your order. A full refund has been issued for order number 5947731210.
  We truly appreciate your patience and understanding.

  Sincerely,
  
  ******* *.
  Executive ***************** Enterprise Customer Care
  *******************************************
  **************

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** L ******

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2025, I searched "Lavender plant wreath" to order for a loved one who passed away and loved lavender. Harry and David's Herb ****** is the first one shown for $110 with a 20% discount. I clicked and tried to get the discount coupon to open to bring it to the advertised price of *****. I paid $30 to expedite the delivery to 6/4/25. My communication with the "Chat" did not provide guidance, so I was transferred to "*****", who also communicated through texts. I ordered it anyway as it was something for a funeral.6/2 - I received an email stating that it would be delay from 6/3 and delivered 6/4, which was fine. I called the number to verify because my confirmation stated 6/5 - too late. The customer service agent could not help. I decided to wait and hope the tracking indicated in transit.6/3 - I received and email stating that the item is no longer available. The order confirmation did not state this. I would have looked elsewhere had I known. I talked to an agent and supervisor, stating that this is unacceptable. I requested my full refun of $163.59. The supervisor said she would send Moose Munch or Truffles as an apology, as that is there policy. I said I would take the free truffles (1, 2,10?). She said she would refund my order.6/3 I followed up with an email detailing the miscommunication and unaccepatble business practices.6/3 PM - I received an email stating that I would be charged $109 for the Sympathy Truffles (which were not ordered). I called and explained, again, the debacle of their company. I requested a full refund of $163.59, was not paying for truffles, so cancel any charges. I was told she would do what she could but that the truffles might already be in transit and I would be charged.This is unaceeptable; miscommunication, AI email responses which are not accurate reflections of the the conversations, and charges that should be refunded. I do not have my wreath. I am being charged.

  Business Response

  Date: 06/04/2025

  Dear *******,
  
  Thank you for choosing Harry & David for your gifting needs.
  
  We sincerely apologize for any inconvenience related to your sympathy gift order. I regret that I was unable to connect with you by phone this morning. Please be assured that we are committed to resolving this matter to your satisfaction.
  
  For your convenience, I have included the contact information for our ****************** team: please call ************.
  
  We appreciate your understanding and sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your confidence in Harry & David moving forward.
  
  Sincerely,
  
  **** *.  
  ****************** Specialist  
  Harry and David

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December, I purchased a "6 month plant of the month club" as a gift for my mother. As it was described, my mother was to receive a different plant each month. Each month had a designated plant. Each plant was to be delivered with the minimum of the name of the plant, but also with the care that the plant required. This is now the 6th month and this has not happened once. She received her first plant... without any description or direction. With a week it was dead. I called and asked for this plant to be replaced. I was told that they are "out of gardenias". I asked that it be replaced with a different plant... I was told there was only the mini rose available for the following month. We did not want this since she would already be receiving a mini rose. They offered me credit. Which I took and placed an order for ***** popcorn. The popcorn was never delivered. She did received the mini rose in Feb. In March she should have received a Pothos plant but did not receive ANYTHING!!! When I called about this, I was told that it was canceled and they did not know why! In April, she should have received a Gerbera daisy... again nothing!!!! This time when I called they told me that they don't know why she did not receive anything but that they would send her a Gardenia ... which they did. Come May, I called to inquire to make sure that she would receive her plant, which she WOULD NOT have if I did not call! Again, they are not sure why!!! Now we are in June... I just received an email stating that her plant has been shipped. We will see.I have spoken for endless hours with customer service **** trying to find out what the problem is. No matter who I speak to, nobody has an answer. When I make a complaint, they apologize. Yet, NOTHING is changed. I use 1-800-FLOWERS quite often. However, I will NEVER use this company or any of it's counterparts ever again. This was an absolutely horrendous experience. This company should be ashamed.

  Business Response

  Date: 06/04/2025

  Dear ****,
  
  Thank you for choosing Harry & David for your gifting needs.
  
  We sincerely apologize for any inconvenience related to your 6-month *************** subscription for your mother. I regret that I was unable to connect with you by phone this morning. Please be assured that we are committed to resolving this matter to your satisfaction.
  
  For your convenience, I have included the contact information for our ****************** team: please call ************.
  
  We appreciate your understanding and sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your confidence in Harry & David moving forward.
  
  Sincerely,
  
  **** *.  
  ******************
  Harry and David 
  
  

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 7, 2025 Order #: ********** I ordered the Thank You Deluxe Favorites Gift Basket Item #: *****XR Price: $114.98 Delivery date Week of May 12 During the week of May 12, I noticed that theyd arbitrarily changed the delivery date to January 2026! When I called they said some of the items were out of stock. So they had me choose a different gift basket and promised delivery by May 16. I chose:Market Tote Gift Item #: *****X Price: $119.99 Not only did they not deliver the item, they actually canceled the order without letting me know. I called customer service and was on hold for almost an hour before giving up. I must note that I explained that this gift was for a professional occasion and therefore stressed the importance of delivering it that week since a previous order on April 30 had also been cancelled due to Harry & Davids incompetence. I have been so embarrassed having to explain to my professional colleagues why the thank you gift has now been cancelled twice after wasting their time verifying twice that they would be home when gift is delivered because it has perishables. This is just completely unacceptable and unprofessional.

  Business Response

  Date: 05/22/2025

  Dear ******,
  

  Thank you for contacting us regarding your recent order. We would like to offer our sincerest apologies to you for the issues you experienced. We consistently told you a date the item was going to be delivered on, but we did not deliver on those promises. We show the Market Tote Gift Item # *****X was delivered yesterday, 05/21/2025. You can track this item via ***** at ***************************************** and use your tracking number of **********. 
  
  Due to the delay in getting this order delivered to your recipient when requested, we have issued you a full refund for this item. The timeframe for it to post to your next statement is dependent on your credit company's policy for refunds.
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry for any inconvenience this may have caused. Please contact our ***************************** at ************ if there is anything else we can assist with; you can reference your case ID # of *******. Our team is available Monday through Friday, from 11:00 A.M. to 8:00 P.M. EST.
  
  We have always taken pride in providing high quality customer service, we appreciate your understanding and we hope to have the opportunity to restore your confidence in Harry and David soon.
  
  Sincerely,
  
  ****** *.
  Enterprise ****************** Specialist
  **************************************
  Call Toll Free 1-************

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23362777
  
  While I appreciate that Harry & David is being accountable for its ineptitude, I am rejecting their response because I dont see any refund posted in my account. And I have zero trust in this company right now. My bank is pretty swift about posting refunds. When I see the refund posted in my account, I will update the status. Thank you.
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 06/03/2025

  Complaint resolved. I received the refund. Thank you!

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get this company to stop sending me emails. I have unsubscribed from everything I can on my end and contacted customer service on May 4th. I was assured the emails would stop within 6 days, but they continue.

  Business Response

  Date: 05/22/2025

  Dear ****,
  
  Thank you for reaching out to us. We apologize for the need to contact us again to verify removal from our promotional emails. We show that you have been completely unsubscribed. We do create our promotional emails in advance, and because of this, you may have been on some future dated releases. We have submitted your information to be added to our suppression file to ensure removal off any future dated releases as well. Please allow up to 7-10 business for this to be completed. Please be assured, you will not be on any newly created promotional email lists. 
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry for any inconvenience this may have caused. Please contact our ***************************** at ************ if there is anything else we can assist with, you can reference your case ID # of *******. Our team is available Monday through Friday, from 11:00 A.M. to 8:00 P.M. EST.
  
  We have always taken pride in providing high quality customer service, we appreciate your understanding and hope to have the opportunity to restore your confidence in Harry and David. 
  
  Sincerely,
  

  ****** *.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a box of Chocolates for Mother's Day only for the item to be shipped WITHOUT an ice pack to *******. Mind you they charge $17.99 for Shipping and I paid for the passport $29.99 add-on instead - considering it may be a good site for future gifts. (Shipped from GA warehouse) It came completely melted so CS agrees to send an expedited replacement for the next day. (May 15) I check back and come to find the item got place on HOLD due to being "unable to reach delivery deadline" and won't be expected till May 29th - What?? This second CS interaction was terrible because the agent couldn't even process the refund and barred me from any proper offers to make this horrible situation right. Saying that policy is either refund or replacement - not even acknowledging how ridiculous this circumstance is, failed first attempt remedy, and should be going above and beyond to make it right. I expressed that I the passport add-on should also be given consideration due to horrible shipping ****************** I see you offered a total refund AND replacement to others here - which seems appropriate given the ridiculous delivery and cs experience - wasting my time and money plus disappointing my Mom. Order #: ********** Order #: ********** (the replacement that was supposed to be expedited)I am also seeking that the shipper be held accountable for not following packing policy.

  Business Response

  Date: 05/17/2025

  Dear *******,
  
  
  Thank you for informing us that your order was delivered melted and unsatisfactorily. 
  
  Your feedback is highly valuable to us, and we regret any disappointment caused to you and your mother. We appreciate you taking the time to inform us of your concerns, and we are sorry for the issues you have encountered. We have issued a full refund and have updated the replacement order to arrive by 5/21/25. Please contact our ***************************** at ************ if there is anything else we can assist with. Our team is available Monday through Friday, from 11:00 A.M. to 8:00 P.M. EST.
  
  We appreciate your understanding and hope to have the opportunity to restore your confidence in Harry and David.
  
  Best regards,  
  
  **** *.  

  Enterprise Executive Services 

  Harry and David
  
  

   

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Easter dinner for my mom, paid extra for fast delivery. It was supposed to arrive Saturday before Easter. It was not delivered on time so we requested a refund. The food was finally delivered on Monday and the box was ruined. The steaks were warm and had bled onto everything in the box. The cheesecake was melted and smashed, nothing was salvageable but we didn't really worry because we had already been refunded. Except we haven't been refunded. They say the refund was processed 4/21 but I still don't have it. I don't blame Harry and David for the delay or warm ****** box, that's all ***** but I do blame them for telling me it's been refunded when it has not. I have to actually dispute the charge with my bank. Originally I spoke to an agent on the phone who said I would get email confirmation for the refund, I did not. A few days later I spoke to an agent in chat who said the refund was processed, it would take 10 business days and they would not be able to send a confirmation email so I took a picture of the chat. It's now well past 10 business days, I chat with an agent today who assures me the refund is complete, I took a picture of that chat too because in order to dispute the charge with my bank I need some proof that they said they would refund me. Now my bank gets to deal with them. Getting a refund for this problem shouldn't be this annoying. I don't think I'll order from them again over this.

  Business Response

  Date: 05/14/2025

  Dear *****, 
  
  
  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your Easter Dinner order for ******. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a full refund. Your refund was processed on 4/20/25. Your refund Confirmation number is R1000322622.
  
  Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon. 
  
  
  Sincerely, 
  
  ***** *. 
  Executive Services 
  Harry and David