ComplaintsforHarry & David

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a gift for Valentines Day online for my husband on 2/10/24. This company assured me it was scheduled for delivery on 2/14/24 by 8pm. I paid nearly $20 shipping and around $35 for the gift basket. Valentines came and no delivery, I called and was told it should be here on 2/15/24 and nothing came. It is now 2/16/24 and no contact, no basket and site says it hasnt even been shipped yet. I want a refund of the full price I paid. i no longer need the gift as it is well past the holiday and I do not want to do business with this company.

  Business response

  02/16/2024

  This is not a Harry & David order. Emailed information to 1800Flowers for resolution.

  Customer response

  02/16/2024

   
  Complaint: 21302006
  
  I am rejecting this response because:

  This is not my problem. I ordered this item on Harry & Davids website. It never indicated throughout the purchase process that I was ordering through anyone besides a o 
  
  Sincerely,
  
  *********************

  Customer response

  02/16/2024

  I have already spoken to **** Flowers and they advised they would refund  for shipping amount of $20. Which then did. However, they said the item I ordered was going to arrive on 2/15/24 and it never did. At this point I would justlike a full refund. I no longer need the gift. 
  also, I ordered this from Harry & Davids website without the knowledge they have a relationship with **** flowers. That is not my responsibility. They chose to do business with this entity and should handle this situation. That being said,  dont give a hoot who refunds my money as long as I can get it back on my card. 

  Business response

  02/19/2024

  The customer has been refunded in full for non-delivery. A message was left with them advising.

  Customer response

  02/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I Purchased a gift box containing 2 bottles of wine and other products for $181.14 They sent me an email saying i would have to purchase a different product. The one i wanted was sold out Icalled them and said i didnt want another product and to just refund my $181.14 They said ok ,Then 2 days later i get another email saying my products are being shipped, I called them and said I did not order any other product .They took it upon themselves send me a replacement product ,Even when i told them to refund my money When i told them ,I never ordered anything and to refund my money ,they said we will refund you $150 The amount of the product they choose for me ,I told them, I want the amount that was charged to my credit card $181.14 Still havent gotten my money back ,To me this is theft for sending me something I did not order and cancelled the order And deception ,For sending something of less value and trying to charge the more expensive price TO ME THIS IS CRIMINAL AND THEY SHOULD BE FINED AND MY MONEY REFUNDED IMMEDIATLEY

  Business response

  02/15/2024

  Unfortunately, we are unable to deliver wine to **. Customer was fully refunded on 02/13/24. Left voice message with customer advising.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am not able to cancel my membership with Harry and David Celebrations Passport. I had this membership for the last few years, and this is automatically renewed every year and charged to my credit card. Multiple attempts to cancel this membership on the website was unsuccessful, and I was directed to call the customer service. Finally I called the number on 2-6-24 and talked with ****. She couldn't find my account from my name or email address. I have no membership number assigned. Finally she found my information, when I gave her a recent order number. She said she will cancel the membership as of 2-6-24 and will confirm this by an email in 24hours. So far I haven't received any confirmation and on checking my account online the membership is not cancelled. The website do not allow me to delete my credit card information either.I suspect when the business do not allow the customer to cancel autorenewal subscriptions on line, and require the customer to call is a bad business practice and fraud.I request your help in resolving this issue and have Harry and David cancel my membership, remove my credit card number from my files and stop any further ******** to my credit card account.

  Business response

  02/14/2024

  Harry & David has reached out to the customer to apologize.  Her Celebrations Passport has been cancelled and no further renewals will occur.

  Customer response

  02/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************.

• Initial Complaint

  02/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  During the last 6 weeks, I have made numerous requests to unsubscribe from receiving their promotional emails. They have lost me as a customer due to poor customer service on an order in December, and I would like for them to cease sending me emails.

  Business response

  02/09/2024

  We have reached out to the customer to see how we can make amends for her order.  We have also suppressed all promotional emails.

  Customer response

  02/09/2024

  The business responded, and I would like to wait a few days to see if the promotional emails from them have been discontinued.  I will then respond to the merchant.  Thank you.

  Customer response

  02/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Promotional emails have stopped.  Thank you.
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/28/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company refuses to remove me from their mailing lists and sends me hundreds of emails (several emails per day). I have tried to unsubscribe multiple times by clicking the "unsubscribe" button in their emails, by calling and speaking to a customer service representative, and by emailing them TWICE asking to be removed. They just continue to harass me and have no intentions of stopping.

  Business response

  01/29/2024

  We sent an apology to the customer.  We removed the email listed from our Enterprise wide Promotional emails. 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered some gift baskets from Harry & David in December. As a result, I was bombarded with email solicitations for more products. I never subscribed to a newsletter of any kind. I've clicked on "unsubscribe", filled out the form, yet I still receive email solicitations. I've gone through this process 4 times. I continue to receive solicitations via email. Harry & David either has a bug with their "Brand Subscription form found here [**********************************************************] or they are operating in an unethical and harassing manner.

  Business response

  01/26/2024

  Complaint acknowledged will take corrective action 

  Customer response

  01/26/2024

  Business says they will take corrective action. That's ambiguous.

  1. I want to know what action is being taken:

    A. Harry & David is removing my email address from their email marketing databases and/or

    B. Harry & David is fixing the bug in their code that is preventing people to unsubscribe from their email marketing database

  2. When should I expect to have each of these issues resolved?

  Business response

  02/05/2024

  The customer will not receive email promotions in future.

   

   

   

  Customer response

  02/05/2024

   
  Complaint: 21202886
  
  I am rejecting this response because: Response is still ambiguous and it didn't meet my already stated acceptance criteria.

  Sincerely,
  
  *******************************

  Customer response

  02/13/2024

  >  This matter is now closed in BBB files, and will appear in the companys BBB Business Profile as: Answered - the business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  True, I didn't accept the response because Harry & David failed to acknowledge resolution of 1B. Harry & David may have fixed the problem but they have been unwilling to address 1B specifically, so I'm left to assume they have not addressed the bug.

  That said, I am no longer receiving unwanted solicitations from Harry & David, so I'll call this a partial win.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I really wanted to get a gift of 4 special kinds of cheese for around $60 for my friend and was very dissappointed that I never recieved it. I reached out to them multiple times and they kept telling me lies that they would overnight it. They gave me a fake tracking number. I would like for them to refund my money. Order #**********

  Business response

  01/24/2024

  The customer's order was late due to severe weather across *****************. The customer order has been cancelled and fully refunded.

• Initial Complaint

  01/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a box of truffles from Harry & David. I paid $35 in shipping to have it delivered the next day for a special occasion. It has been 5 days since the order was placed and they have not shipped my order or attempted to contact me with any updates. $35 shipping on a $30 box of truffles is a lot for them to not follow through on their end of the agreement. I'm disappointed that I didn't shop with a more reputable company.

  Business response

  01/22/2024

  Our Customer ordered overnight delivery for her gift. Due to extreme weather issues we emailed the customer notifying of delay. The customer requested a cancellation and refund, which was done. 

• Initial Complaint

  01/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  SPAM email - i purchased one item in December and they are spamming me to death. I have received over 50 emails in less than 30 days. I have repeatedly "unsubscribed" and repeatedly contacted ***************** I want the emails to stop.

  Business response

  01/24/2024

  We coded the customer account to not receive promotional emails on 01/18/24. We left a message for the customer advising that promotional emails are scheduled in advance and the emails should stop shortly.

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order to Harry and David, on or about November 4th, 2023 , order number Wolfermans ********** for the DELUXE HAM BRUNCH to my gift recipient, my sister, at ********************* PO BOX **** ******, ********** *****. They stated it would be delivered by Thanksgiving. They did not receive it before or after Thanksgiving. I called Harry and David numerous times and requested to speak to an ******** in *****************. After 6 phone calls with terrible accents, we cant help you, we are so sorry and poor background noise and finally someone telling me they are Off *********************** and actually was accused of having the Deluxe Ham Dinner myself, I called credit Card Mission ******************** and asked for their help. They said they would investigate, My gift reciptient finally received the Deluxe Ham Brunch on 12/7/2023.Problem- The Triple Cheese Quiche was Moldy. I have pictures from my sister. I am requesting a replacement for only the 3 Cheese Quiche that was inedible to my sister.It was paid for on 1/17/2024 Per Mission Fed. The OFF SHORE CUSTOMER SERVICE is refusing to replace the Moldy Quiche. My sisters address was to ********************* PO BOX ***********************. ***** I am requesting your assistance please. The customer service has willfully deceived me and are not in the best interest of this once highly reputable company. Harry and David use to be outstanding. They uses to hire ********* who cared about their company and were enjoyable to deal with.

  Business response

  01/24/2024

  We have spoken with the customer and resolved the issue at hand. We have issued a full refund and will be sending an apology gift.

  Customer response

  01/31/2024

  They responded and said they will send my sister a new edible quiche.

  My sister was the gift recipient.

  In addition, they said they will refund my money, which I did not request.

  They said they have had many complaints about the Off ********************** and will review the feedback. 
     Without You I would never have received anything. So a million thank yous!!! Hopefully they will hire Americans back!

  **** **** Mowen 

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩