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Compass Hotel Medford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/28/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: 20325975

    I am rejecting this response because:

    I stayed at Compass Hotel Medford *********************** Medford OR *****. Contact the correct BBB office.

    Regards,

    *******************************

    Business Response

    Date: 08/14/2023

    I am sorry to hear the guest had a hair in their shower, we strive to have a high level of standard of cleanliness in our hotel.  We did take $24 off of her rate for the inconvenience, and we also put a complimentary bottle of wine in her room when she told us it was her birthday.  We feel we went above and beyond for this guest, and understand if she decides she doesn't want to stay with us in the future.  

    Customer Answer

    Date: 08/15/2023

     
    Complaint: 20325975

    I am rejecting this response because: The bottle of wine was for my birthday not for an apology of unsanitary conditions. I also informed the attendant at the front desk and she was alarmed and shocked when I informed her of the unsanitary conditions and stated that I should get compensated, birthday or not.

    Sincerely,

    *******************************

    Customer Answer

    Date: 08/15/2023

    Also I want to say that this same person who responded to this complaint lied and stated someone will be by my room to clean the bathroom and they never came by to clean it. She also brushed the situation off as if it is not a big deal when I initially informed her of the unsanitary conditions. This action was very disturbing and disrespectful. I am not sure if she reacted this way due to underlying issues.

    Business Response

    Date: 09/05/2023

    MThis guest was given a discount on her room, although we never found the hair she is saying was in the room.  We also put a complimentary bottle of wine in her room when she told us it was her birthday.  She wants a full refund, which we will not be giving her.  ore Information...

    Customer Answer

    Date: 09/06/2023

     
    Complaint: 20325975

    I am rejecting this response because: I never asked for a FULL refund as you indicated. And again that wine which I didnt know I was getting was for my birthday NOT for HAIR IN THE SHOWER. You should have checked the room when I first reported it instead of waiting days later if you even went in the room without my permission.

    Sincerely,

    *******************************

Compass Hotel Medford is NOT a BBB Accredited Business.

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