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Find a Location

Keely Schmidt: Allstate Insurance has 1 locations, listed below.

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    Business ProfileforKeely Schmidt: Allstate Insurance

    Insurance Agent

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Our agency takes tremendous pride in helping to take care of the insurance needs of the customers in our community.

    Business Details

    Location of This Business
    644 N State St, Lake Oswego, OR 97034
    BBB File Opened:
    5/28/2021
    Years in Business:
    5
    Business Started:
    1/1/2019
    Business Started Locally:
    1/1/2019
    Business Management
    • Keely Schmidt
    Contact Information

    Principal

    • Keely Schmidt

    Customer Contact

    • Keely Schmidt

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christopher C

    1 star

    12/16/2021

    Id obviously leave no stars if it was an option. This agency reached out to me unsolicited last May offering home owners insurance that was a better value than my current policy. They processed the new policy over the phone and advised that they would cancel my current policy for me and notify the bank to send escrow insurance funds to them. In July I was notified that they had not done anything they had stated. I spoke to them again and they promised to correct situation. They still didnt and now I find a collection account on my credit report for the an unpaid Allstate policy that was never in effect. In speaking to the agent just now, I see why nothing was done. She clearly doesnt have the skill set to operate this agency. She blamed me for not contacting her earlier. Avoid like the plague.

    Keely Schmidt: Allstate Insurance Response

    12/17/2021

    *****, we pride ourselves on giving exceptional customer service. However, any threats or aggressive behavior (as you showed early today) directed towards me and, more importantly, my staff will not be tolerated. My team works very hard to keep our clients happy; I think you can see that in many of our other reviews found online. Another great thing about our office is that we record all of our calls and take A LOT of notes. If a mistake was made, it is easy for us to review and correct what went wrong. In your situation, we found that multiple calls had been made to you regarding your policys status and that we needed the updated mortgage information. You received numerous calls before the policy was canceled and a call after the cancelation happened, giving you a heads up that we would need to rewrite the coverage. Maybe you were avoiding our calls....like the plague?

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