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Business Profile

Health and Wellness

Restore Hyper Wellness OR PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Restore Hyper Wellness OR PC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Restore Hyper Wellness OR PC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is impossible to cancel your membership. I signed up to the performance medicine membership- paid upfront for the cost & was billed another time after not being a candidate. I called and requested a call back twice, I never heard back. Theres no customer service number or anyway to contact someone to fix the problem. When I emailed the company they asked for a signed PDF to be brought to the actual clinic. Theyve cost me time and money for something I can not use based off their medical teams approval. I just want my membership cancelled!

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a membership at Restore in ********, **. I canceled in May 2024. I have been charged every month since despite the fact that I went in person to cancel, I have spoken with at least three different managers by phone, I have emailed several times. I have disputed the charges with my credit card company. In fact, they charged two DIFFERENT credit cards! It is a scam. There is no way to stop the charges. I want the charges to stop and I want anything that hasn't been refunded to be refunded on both cards. Please be careful with these people. They are dishonest.

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a membership with the Happy Valley location and was told at the time that they were running a special, that if I signed up and did not want to continue the service that I could cancel within 30 days, I emailed and requested a cancellation on exactly 30 days. I was then told that in the fine print of the contract I signed that I was supposed to let them know 4 days before 30 days. How was I suppose to know this? Does everyone read the fine print of a contract they sign? This company could have said in good faith, yes we can cancel for you as we see you have given us notice within the 30 days. Now I am being charged for 3 months at $99.00 a month. Companies like this need to be put out of business, it is not right!

      Business Response

      Date: 04/12/2023

      To whom this may concern,

      ***************** joined as member on 3/11/23. She signed our 30 day Guarantee program which states the member is allowed to cancel before her 2nd bill date if the requirements were met (See attachments).

       

      Clients 2nd bill date was on 4/11/23, and she emailed that day to cancel her membership. Unfortunately, per our 30 day guarantee program, I cannot cancel the membership if she didn't give me proper notice or meet the requirements. Clients have to give me 5 day notice before their 2nd bill date (which the program states that she signed) and she has to meet the requirements stated that she agreed upon. Unfortunately, the client did not meet the requirements that needed to be met in order to cancel her membership.

       

      Since she did not meet the 30 day guarantee requirements, she is now locked in our store membership policies (I've attached the membership agreement that she signed which states she is required a 3 month minimum before any changes to her account). 

       

      I can cancel clients membership after the 5/11/23 bill date, which I did. And I kindly extended her services as well. I've attached a few screen shots of our email conversation for your records as well.

       

      Thank you,

      ********

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/27/22 walked into restore to to buy a session of red light therapy for me and my husband and cryotherapy sessions, very quickly thinking salesman , says well it would be better to get a package deal , we were charge $792.00then $99.00and $ ****** they were very quick with words and signing before you know it we are each locked in for three months . We called them back with in 3 business days on 31st aug ,said we felt rushed , a financial emergency came up we need to cancel . Plus after using their services I threw up when I got home .The manager took 2 days to get back to us said we can not offer any refund .We have not used any of our sessions yet . Nor are they returning our multiple messages , asking for them to show us where it says no refunds! Why they never told us this in person .

      Business Response

      Date: 09/13/2022

      Hello, 

      *************************** is not a member here at *********** nor has this person ever done services at our location. I have attached screenshots of our Mindbody CRM for your reference which show that she has never been to this location, utilized any services here, or made any purchases including a membership from Restore Hyper Wellness ***********. Furthermore there has been no prior contact with this individual here as mentioned in the above complaint. It is my understanding that this complaint was filed against the wrong business. Please let me know if you need anything further in this matter and thank you for your time in resolving this issue. 
      Additionally you may reach me at ******************************** if needed. 

      Thank you, 

      *************************;
      General Manager 
      Restore Hyper Wellness *********** 

    Restore Hyper Wellness OR PC is NOT a BBB Accredited Business.

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