Business ProfileforGranite Transformations of Portland

On 12/21/22 Granite Transformations installed our new counters. I was told that if I wanted new plumbing fixtures installed to have them ready on installation day and the plumbers would connect it. I bought a cup cleaner that I had ready to install. I showed it to the counter installers and they drilled a hole for the cup cleaner. The plumbers didn't arrive until the next day. They said they couldn't install the cup cleaner because of where the hole was drilled. They said it would sit crooked and left. The next day I realized our dishwasher wasn't working either. On 12/24 I emailed and called Granite Transformations letting them know about the dishwasher and also letting them know I figured out how the cup cleaner could be attached but I still need the plumbers to hook it up. I didn't hear back but it was the holidays so I waited until 1/6/23 and called and emailed again. Still no response. Finally, on 1/27 I emailed and threatened to go to the BBB if I didn't hear back from them. Their response back was that they had been closed for 2 weeks but my previous emails were farther out than that. I then got another email saying the plumbers couldn't install the cup cleaner because of the hole location. I explained I figured that part out and need them to come do the water hook up. Now there has been no response once again. So now I have a very expensive counter with a hole drilled in it and the hole allows water to drip into the cupboard below. I was also told I would receive care instructions in the mail for the counters but have not received those either.