Complaints
This profile includes complaints for Vesta Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 21 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello!Some time ago (about two years to be more precise) I purchased **** prepaid *** cards for use in my data equipment.It so happened that the equipment was completely destroyed, along with the *** cards, and has not been used for more than a year.However, I only recently discovered that my account continues to be charged for unused numbers.Okay, I didn't strictly control payments while the equipment and *** cards were in use (and that's my fault), but now I have a problem: I can't log in to cancel and/or stop illegal payments (because VESTA doesn't recognize there is no other way to do this other than logging in from a registered number), and VESTA continues to take money from me as if nothing had happened.I want to immediately stop payments for the numbers ************ and ************ because the *** cards for these numbers have been destroyed and cannot be used.
Business Response
Date: 03/29/2024
BBB Complaint No. 21476388
To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to *******'s complaint. We are in communication to resolve the issue.
Should ******* have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.
***************************** - Vesta Corporation/Processing CenterInitial Complaint
Date:03/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For every month since May 3rd 2020 I've received a charge from vesta every month for approximately $51. I do not have a prepaid card.Business Response
Date: 03/20/2024
BBB Complaint No. 21422449
To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ****** complaint. We are in communication to resolve the issue.
Should **** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.
***************************** - Vesta Corporation/Processing CenterInitial Complaint
Date:11/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I woke up today and someone use both of **** cards with **** vesta VESTA ***** ********-16 ************ OR **** on October 16th and another charge on and ***** on November 9th ****************************** **** and I didnt authorize these charges and someone stolen my wallet and I called **** and they refused to refund me or find out who using my credit cards and Im need some assistance thanksBusiness Response
Date: 11/20/2023
Hello Jermmie,
I have located the following charges in our system.Order # *********
Date: 11/9/2023
Amount: $82.69
Last 4 of card: 1653Order # *********
Date: 10/15/2023
Amount: $55.13
Last 4 of card: 8547Can you confirm that these are the charges you are contacting us about?
Do you or someone you know have an AT&T Prepaid cell phone? Both of these charges were payments towards service on an AT&T Prepaid cell phone that ends in 9201?
Thank you.Customer Answer
Date: 11/20/2023
Complaint: 20884406
I am rejecting this response because:
Yes these charges are on my credit cards and my wallet was stolen and no we dont have AT&T in our household and these are fraudulent charges
Sincerely,
******************Customer Answer
Date: 11/20/2023
These charges are fraudulent and they are correctBusiness Response
Date: 11/28/2023
After reviewing this account, we have issued refunds for the orders and placed blocks on the cards to prevent additional charges.Customer Answer
Date: 12/04/2023
Complaint: 20884406
I am rejecting this response because:I didnt receive the refund on the last two charges for ***** on my **** card that was charged on 10-16-2023 Im missing that
Sincerely,
******************Business Response
Date: 12/13/2023
On review of the electronic refund we verified that it was unsuccessful, based on this we have mailed a check instead. We appreciate *******'s cooperation in verifying the information to mail the check.Customer Answer
Date: 12/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************Initial Complaint
Date:11/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an automatic withdrawal from my bank account from ********************** **** prepaid and I don't have an open account with them. When I called to get an explanation they hung up on me. I am going to dispute the charges with my bank but since the withdrawal has already been made I don't know if it will do any good.Business Response
Date: 11/13/2023
BBB Complaint No. 20834645
To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to *****'s complaint. We have reached out via email to assist, but have yet to hear a reply.
Should ***** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.
***************************** - Vesta Corporation/Processing CenterInitial Complaint
Date:08/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 26th 2023 I was checking my nightly Dasher Direct by PayFare account for *********** and corresponding text notifications that are sent to my phone immediately when a transaction occurs and noticed my account balance was lower than it should've been. Whenever I reviewed my transaction history I seen a Transaction that I wasn't notified of and didn't initiate nor approved of. It is listed as VESTA PREPAID and was for the amount of -$25.00 in the transaction details it only has a category listed as "Web" no contact, reference id or anything to identify the website/business.It looked familiar to what our Cell phone service charges are listed as so I looked at how they're listed. The VESTA name stuck out to me so upon looking at past transactions our ************ is listed as "VESTA ***** PREPAID" and is set to autopay monthly and always supposed to be for the amount of $53.73.Over the last 4 months that has varied and caused issues between us and ***** I then tried to call **** but they no longer take calls over the weekend and have 1+ hours wait times to speak to a Representative so I drove to the **** retail store and they reviewed my account transactions and compared it to the newest Unauthorized withdrawal from VESTA PREPAID and told me it wasn't done by **** cause theirs Always supposed to be listed as VESTA ***** PREPAID and it doesn't appear anywhere in my **** Account History or Payment transactions such but I did point out to them that February through July 2023 it just was listed as **** and the charged amount went up with out notification and without me noticingwhich they then respond by telling me I would have to call **** PREPAID **************** line to discuss that. I then withdrew or transfered all the remaining money from and Lock my Dasher Direct Account, cancel my card, pay $5.00 replacement fee for the new card and file a dispute with Dasher Direct that can take up to 6 mo to possibly get my money back from whoever "VESTA PREPAID" is.Business Response
Date: 09/05/2023
BBB Complaint No. 20541495
To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ******'s complaint. We have been in contact to resolve their complaint. We appreciate their willingness to work with us directly.
Should ****** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.
***************************** - Vesta Corporation/AT&T *************************Initial Complaint
Date:07/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On a letter dated July 4 2023, Vesta Corporation claims that we owe $323.02 for **** Prepaid and a $25 returned item fee. They list account number *************** and quick reference number ******. We have never been an **** prepaid customer nor have we had a returned electronic payment for services of this kind. This is fraudulent and harassment and they are impossible to get ahold of to resolve.Business Response
Date: 07/26/2023
BBB Complaint No. 20324070
To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ****'s complaint. We have reached out and are working on a resolution to their issue.
Should **** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.
***************************** - Vesta Corporation/AT&T *************************Initial Complaint
Date:07/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For four years, I've been getting letters from Vesta Corporation claiming that I own them $39.40 for **** Prepaid services I don't remember having. I need these people to stop harassing me with numerous correspondence letters for an account I don't own! Also, even if I did had the account, it was opened around the time that I was still a minor around 16 years old.Business Response
Date: 07/10/2023
BBB Complaint No. 20278119
To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ****'s complaint. We have reached out and are working on a resolution to their issue.
Should **** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.
***************************** - Vesta Corporation/AT&T *************************Customer Answer
Date: 07/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** was told by ********** that there were no longer going to send letters regarding the *** Prepaid account.
Sincerely,
***********************Initial Complaint
Date:06/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 22nd activated my cell phone (number ************) with ATT which terminated my service with the prior carrier. However, Vesta refused multiple payment attempts with two credit cards, a debit card and Paypal. Have checked with the credit card companies, and they say they have approved the payments, but Vesta keeps rejecting them. Have spent many hours on borrowed cell phones trying to resolve the issue, but no one has been able to help me. The result is that I have, and have had, no cell phone service and have had to cancel a trip. As of today (June 24) ATT says I need to call back on Monday, but they don't know what the problem is.Business Response
Date: 06/27/2023
BBB Complaint No. 20231354
To Whom It May ******** This letter is regarding the above-referenced case number. We appreciate the opportunity to respond to ****** complaint. We have reached out and are working on a resolution to their issue.
Should **** have any additional questions or concerns, I can be reached at ************** Monday-Friday 8:00 AM - 4:30 PM Pacific Time.
***************************** - Vesta Corporation/AT&T *************************Initial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received several of these. I do not have an ATT prepaid account. I have called ATT and they do not send out letters like this. I believe this is fraud. Please help.Business Response
Date: 03/21/2023
BBB Complaint No. 18574170
To Whom It May ******** This letter is regarding the above-referenced case number. On review of the account associated to the letter we sent to *******, we closed out the case and no further letters will be sent. No other action has or will be taken regarding Quick ******* # ******.
Should ******* have any other questions, I can be reached at **************.
***************************** - Vesta Corporation/AT&T *************************Initial Complaint
Date:12/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My daughter dropped here phone in to sink. It happens, I get it.I have been try to get a hold of a person at Vesta **** prepaid.But it is just a bunch of computer asking question.There is no solution or people to talk to.Then when there about to tell me how long the wait is they hang up!Business Response
Date: 12/21/2022
BBB Complaint No. 18574170
To Whom It May ******** This letter is in regards to the above-referenced case number. We appreciate the opportunity to respond to ****'s complaint. We have reached out and are working on a resolution to their issue.
***************************** - Vesta Corporation/AT&T *************************Customer Answer
Date: 01/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.