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Business Profile

Pest Control Services

Pest Plus LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired them back in May to spray for stink bugs. All bugs died within hours. Rehired them Sept 23 for same issue. Within 24 hours I contacted them to advise we still had quite a few bugs. I have taken pictures and contacted them several times, the treatment did not work at all.They only offer to come out and really and charge same amount .

    Business Response

    Date: 11/18/2025

    It is great that the customer had such good results from the initial treatmen performed in the past, unfortunately sometimes that unexpected result sets the bar high for future treatments. It is actually more typical that some continued activity still occurs. This expectation is always communicated to the customer both verbally and in writing on their service report. We offered the customer a discount on this initial visit even though she was outside of the discount period. We also honored a retreatment discount ($299) if needed. This customer understood all the expectations that were created and still wished to proceed with service. We spent a lot of time explaining to the customer multiple times the expectations during multiple phone calls and emails. Our box elder treatment gets rid of the majority of the infestation, but never guarantees 100% control.

    Customer Answer

    Date: 11/18/2025

     
    Complaint: 23980512

    I am rejecting this response because:
    Their treatment did not work at all. I understand it is not 100% but it was 1%
    The fact that they would not come out and look at the situation to see it didnt work is unprofessional. I believe they didnt use the right spray or amounts and this makes the customer feel like they need another treatment 30 days out to get me to spend more money.

    I was willing to hire them for future treatments and additional pest control.

    now my efforts will be concentrated on making sure no one ever gets scammed by them again.

    There are a lot of requests for recommendations for pest control companies and I will be the first one to share my experience and make sure they know this is a scam.

    i will never, ever do business with this company again and will make sure others are very aware 

    Sincerely,

    REMOVED

Pest Plus LLC is BBB Accredited.

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