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Business Profile

Memorabilia

Hollywood Memorabilia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Memorabilia.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for an autographed photo from the movie "Tombstone" on Jan. 10, 2024 via their website. When I placed the order, there was a notice on the website that they were going to be "away from the store until March 1st." The order confirmation email I received stated "REMINDER! per the pop up notice you agreed to at checkout! we are away from the store until March 1st. Orders will ship on March 1st! A tracking number will be sent to the Email provided at the time your order ships, generally with in the next 24 to 72 hours. Thank you". I waited until March 8th to give them the benefit of the doubt. I started attempting to contact them through direct email, replying to the order confirmation email, and using the contact form on their website. It is now March 18th and they have not responded to the 8-10 ******************** that I have sent. I have never received any contact from them since the order confirmation email on Jan. 10th.

  • Initial Complaint

    Date:03/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company advertises their memorabilia as authentic. I recieved two autographs from them that were clear forgeries. When I contacted them, they directed me to their terms and conditions which said everything they sell is basically them tracing prints of signed photos with a sharpie.

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 copies of a *********************************** signed autographed photo COA Hologram on 11.15.2023 for a total of $240.00, each of the copies are $120.00 and I only received 1 copy.I have emailed this company several times and have not gotten any response. I either want my 2nd copy of what I paid for or a refund of $120.00 if they won't send me what I ordered.

Hollywood Memorabilia is NOT a BBB Accredited Business.

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