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Business Profile

Lube Service

Jiffy Lube of Gresham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2023, I brought my car into jiffy lube for an oil change. They insisted I also needed and engine flush, which I agreed to. I had just purchased my car and thought it wouldnt hurt to get it in the best shape it could be, though it was running great already. Jiffy lube performed an oil change and engine flush, and when we went to pull the car out of the bay it started smoking. I was told that they were going to look at it and see what the problem was and they would let me know. I had two toddlers with me, and it was taking a while so I called and got the three of us picked up. Jiffy lube said they would call me. After about 5 hours I called jiffy lube for an update and was informed that it was towed to another town without my knowledge or consent, so that the mechanic of their choosing could look at it. After talking to their mechanic, he said a turbo was blown and there was at least 16 quarts of oil all over the underside and exhaust system. The oil samples taken were watery and separating. That a blown turbo pushed oil everywhere. After the mechanic said it was jiffy lubes fault, jiffy lube arranged a second tow truck to move it to another mechanic without my knowledge or consent. ******** one informed me and I arranged for AAA to tow my car to the dealership. Dealership mechanic looked at it and agreed with mechanic 1. The blown turbo had destroyed the exhaust system and bottom of car. Jiffy lube did not return calls or messages until a complaint was filed with corporate. Since the one phone call where my husband was told it was our fault and not jiffy lubes, we have again been ghosted by jiffy lube. We sent the information to jiffy lube manager, and jiffy lube went to dealership and talked to car techs about the car. Nothing has been done and the repairs are costing over $5,000. While jiffy lube had our car between oil change and mechanic 1, they put 2 miles on the car.

Jiffy Lube of Gresham is NOT a BBB Accredited Business.

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