We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Gresham Heating and Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    One unit inside did not work, was quoted less than $1,800. to make sure system was working, everything worked except one unit. Missed appointment, threaten a lien on my property even before I got a bill or was told they were done. Billed $1,930. and still have one unit not working.Bad communication, Missed appointment and didn't fix it, After 30 years in *********** and property management this is the worst company I have ever dealt with.

    Business Response

    Date: 02/12/2024

    ************ contracted us to connect an existing Mr. **** mini-split indoor unit, to an existing Mr.**** outdoor unit. The system already had two Mr. **** indoor units connected, and functioning. We provided these services, but unfortunately found that the indoor unit had a leak in it that would have caused the entire system to lose it's refrigerant charge, and not function. We shut off the refrigerant valves to the newly connected, but existing indoor unit to stop the leak. Due to the leak, the unit would not function without replacement or repair. We informed ************ of this, and he was not satisfied with the outcome. We unfortunately were not able to continue providing services without first collecting for the services we had already provided.

    To this point, we have completed the work ************ contracted us to do, only unable to make the system work due to defective equipment. We apologize that the project did not go as planned, but it was completed as requested.

    Customer Answer

    Date: 02/12/2024

     
    Complaint: 20906343

    I am rejecting this response because:

    Sincerely,

    *************

    Customer Answer

    Date: 02/15/2024

    Everything worked with the system except one unit which was already installed. The $1800. price which I was assured it would be less and ended up being more. I got nothing, the same unit doesn't work and the other units still work. I gained nothing. they told me they would getting it working and did not. then before I was even aware they were done they let a voice mail threatening me with a lien and lawsuit even though I never saw a bill or heard from them. They claimed they had the wrong email and phone number. They were late and no show on an appointment. Just criminals in my mind

Gresham Heating and Air Conditioning is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.