ComplaintsforStereo King
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Complaint Details
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Initial Complaint
08/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I went to stereo King to purchase a vehicle camera with parking mode .I did purchase it they sold it to me .I went to get it installed they installed it. But guess they forgot to tell me the parking mode was not available . They sold me something that they didn't even have. They said they would call me as soon as it came in that was over 5 months ago not one call from them . I called them 4 times same story everytime it's on backorder my next action is small claims court if BBB can't resolve this.Business response
08/09/2021
Good morning
We have reached out to the ***** ***** and explained that the cable is still on back order and apologized that we dropped the ball and did not stay in contact with him . Stereo King has offered ***** the next model up that comes with the cable at no additional cost to ***** , We have the install scheduled for next week .
Thank you
***** *******
Customer response
08/09/2021
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Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***** I accept the solution offered
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.