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Business Profile

Auto Repair

Loop Hi-Way Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 31,2023 I was in an auto accident and my car was towed to this company. I was able to get my belongings out of the car a few days later. A few months after when I contacted the company, I was told that a lien of sale was sent to the registered owner, but I never received a notice nor did the finance company who I owed $13,000 for the car. When I tried to get pictures of the car for insurance purposes I was told that 1) the car was destroyed at a wreaking company next door, that the lien of sale was sent to the registered owner, a **** in ********* and they had no pictures of the car due to a "new system", even after I was told by the wreaking company that destroyed my car that the towing company had pictures. I'm left $13,000 in **** because the insurance company can't verify that the car has been totaled. Please help. I've contacted an attorney in this matter and was told that I need to contact an investigation attorney to help me handle this. I can't afford this. Can you Please help me?

    Business Response

    Date: 12/12/2023

    Vehicle was involved in a accident and towed to our lot on 1/31/2023 with heavy front end damage by request of ********************** Police. Owner removed personals from the vehicle on 2/3/2023. We waited until 5/1/2023 to have insurance or the owner remove the vehicle or make arrangements to pay the bill and storage, we then requested current registered owner information from ********** and received a Certified Document from them and sent out a notice for the lien against the vehicle.Vehicle was a total loss from heavy damage and it was sold 6/30/2023. This vehicle was on our lot for 6 months with no payment arrangements or agreement prior to lien sale.

    Business Response

    Date: 12/12/2023

    Consumer who filed complaint was also given photo's of the damaged vehicle and was told to have any insurance contact us directly for any more info if needed.

    Customer Answer

    Date: 12/20/2023

    This company obtained the wrong information regarding the registered owner of the vehicle and sent a lien of sale to the prior owner of the vehicle and not to me or the company that had financed the vehicle.   This has caused me a great deal of anxiety and stress along with time that I had to investigate this matter.  Due to this I might still be on the hook for the $13,000 that I still owed for this vehicle.   I'm still in the process of trying to figure all of this out.  This note that I owed had been transferred to another financial institution and am nor sure if the insurance that covered the car will be valid.   I still have not heard back from this new institution regarding this matter. 

Loop Hi-Way Towing is NOT a BBB Accredited Business.

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