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Business Profile

Auto Electric Services

DC Auto Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Electric Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****, at DC Auto Electric diagnosed that I needed the belt tensioner, and belt replaced on my 2022 Jeep Wrangler. He charged me $585 for the parts on 7/14/2025. Him or his dad made several appointments to accomplish the work. Each time, I showed up, and was blown off for one reason or another. The job entailed about ***** minutes for a professional. He could not work this in in a MONTH. On Aug 14, he called and said he would pick up the vehicle, and return it after the work. He never showed up. On Aug 15, he called and said he would do the work at my home, "after 3". He did not show up or call. I went to his place of business at 545, he was working on something else, and it was clear he was not coming to my home. At that time, I insiststed on a refund of my money. I was LOUD about this. He said he did not have any checks, and did not know how to do a refund on his card reader. I was told to come back Mon, the 18th, and he would issue my refund. My wife went in on the 18th, and he still did not have a check. The noise kept getting worse. I have to depend on the vehicle, as I have to take my wife to and from dialysis treatments 3 times a week, along with other apptmts. I had to have the work done by another shop, because this person could not work in a 40 min job, in a month. The extra money out of pocket is an extreme hardship, and I wish a prompt refund as they could not do the work.

DC Auto Electric is NOT a BBB Accredited Business.

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