We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Treasure Auto Sales LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the vehicle 2018 **** F150 right after I purchase a vehicle. I got a few problems with the vehicle but they never help me or answermy phone.

    Business Response

    Date: 03/10/2025

    Good afternoon, we are more than happy to resolve any issues with the truck and ensure his satisfaction. Please have him call or text us at ************.
    Best regards,
    ***

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This lot sales and sold a lemon as soon as the car left the lot problems accord when brought to the dealers attention they only said none of these happen while on the dealers lot and are unwillimg to fix and address

    Business Response

    Date: 01/24/2025

    Good morning,
    The customer had a ********* test drive before purchasing the truck. Additionally, we offered a $679 discount for any necessary repairs, which the customer accepted. We documented this in the Due Bill, and the customer signed it.
    While we offered an extended warranty, I explained that we had done our best to have the vehicle inspected by a third party for safety. I emphasized that, regardless of our efforts prior to the sale, the vehicle is still pre-owned and may require additional protection in the future. However, the customer declined the service contract, stating, "I am a mechanic and fix all my cars; I do not need a service contract.
    A week later, the customer contacted us to complain about issues with the vehicle. Please find the attachment for further details.

    Customer Answer

    Date: 01/25/2025

     
    Complaint: 22805157

    I am rejecting this response because: First i never said I am a mechanic none sense they stated however i have fixed all my issues on my own also i had a 2 min test drive as the dealership didnt have enough gas to do a test drive again all work was done and i except the 649 dollars check sent to me make it out to *** ********

    Sincerely,

    *** ********

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from Treasure Auto Sales in July of 2023. At the time of the purchase, the dealer provided me with a Due Bill to ship headrests that were missing at the time of purchase. The headrests were never provided. I attempted to contact the dealer multiple times and was told that the "parts department" would follow-up with me the following day. I never received a call. Additionally, after purchasing, I had a repair issue with the vehicle. I took the vehicle to the mechanic who informed me that the engine in the vehicle is not the original engine and had been replaced. At the time of purchase, the dealer indicated that they had performed a comprehensive inspection of the vehicle and provided us with an inspection report. The fact that the engine was not original was never disclosed.I am asking for the Due Bill to be fulfilled. I also believe that the dealer should provide reimbursement for the repair to the engine.

  • Initial Complaint

    Date:11/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** ***** Silverado for a cash price of $15,400 at Treasure Auto.. With the trade in of my car, I was given $3500, so it should have made the truck $11,813. Then they added $3900 for a third-party warranty and $625 for ************** I told them I didn't want either, and I thought that would be the end of it. I was very disappointed to find out that they went ahead and charged me for these policies. I CANNOT cancel these policies on my own -- per GWC Company policy. And yet, the dealership doesn't take or return my phone calls or text messages. I have found this dealership to be very unscrupulous, and I want others to know how they really operate. I am a combat veteran. If they will do this to me, they will do this to anyone. I feel the dealership should be fined and/or red flagged for this kind of unethical behavior. I don't believe they should be able to continue operating a business in this manner. At a bare minimum, I want the Gap and the *** cancelled and the difference returned to my credit union. This cancellation needs to happen within the first 30 days after purchase (Oct. 23, 2023) to warrant a full refund to the crediting agency. I believe this is why they are dragging their feet and not responding to messages. I sincerely appreciate any help you can provide.

    Business Response

    Date: 11/09/2023

    Customer "Signed" and "Agreed to Terms" of the Contract at the Time of Sale.. 

    Customer asked for Cancellation of Protection, and we have Processed his request... 

    A Customers "Own Choices", should not reflect poorly on a business, because they "feel" like they made a Bad decision.

    With all Customers, "Vehicle Protection" is offered with every Vehicle Purchase.. Because if we do not offer it; they can not say "They did not offer vehicle protection"!

    When dealing with pre owned Machinery, having your investment protected, is what most do, to avoid unforeseen out of pocket costs in the future..

    We hope this resolves this customers concerns, and wish him the best of luck in the future.. 

     

Treasure Auto Sales LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.