Complaints

This profile includes complaints for Global Momma, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Global Momma, LLC has 2 locations, listed below.

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  Global Momma, LLC

  465 E Clarendon St Gladstone, OR 97027-2433

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  Global Momma, LLC

  933 PO Box Gladstone, OR 97027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: December 9, 2024 Amount Paid: $2,450 What the Postpartum Doula Committed to Providing:The postpartum doula, *****, committed to providing support to our family after the birth of our baby. This included helping our older child transition to the new addition, assisting us with day-to-day postpartum care, and offering flexible and understanding support during this vulnerable period. We initially agreed to a series of visits, with some scheduled in the evenings and others in the afternoons, although no specific times were finalized.Nature of the Dispute:From the beginning, there were red flags, such as unclear pricing, no written contract, and a payment method (Zelle) that lacked consumer protection. During the first visit, Ambers interactions with our older child were unhelpful and awkward, despite her claiming preschool experience. Instead of taking initiative to provide relief, she engaged in long conversations that drained our energy further, leaving us feeling unsupported.After subsequent disappointments, we canceled the remaining four visits priced at $250 each and requested a partial refund of $1,000 for services that would not be rendered. ***** refused, citing her own financial needs, and instead offered credit for future services, which we did not want nor need. Her refusal to refund was made despite us canceling a week in advance.Efforts to Resolve the Problem:We attempted to resolve the issue by clearly communicating our request for a refund via text messages and a scheduled phone call. ***** delayed her response, eventually refusing the refund and showing no flexibility or empathy. She displayed unprofessionalism by faking an automated message to blow us off. Her conduct has left us feeling taken advantage of during one of the most vulnerable periods of our lives.We are seeking a resolution through the BBB to obtain, at the very minimum, a partial refund of $1,000 for the unused sessions, though damages far exceed that.