Complaints

This profile includes complaints for Rich's Tree Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rich's Tree Service, Inc.

  20321 NE Sandy Blvd Fairview, OR 97024-9740

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  Rich's Tree Service, Inc.

  PO Box 308 Fairview, OR 97024-0308

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23453324
  
  I am rejecting this response because:

  This response does not offer any resolution. There's still nothing produced herein which defines when their hourly clock watch stopped and then restarted as an "add on" as noted on the invoice. Mr. ****** looked me in the eye and told me there's never any overage billed without first securing the customer's permission and approval, yet they want an additional amount due of $2,878.46 without providing any backup or evidence of me knowing what the overage would be and agreeing to it. This is wrong and unacceptable. 

  What I was told and how this has actually been handled do not match up.  I accepted the quote of $20,150.00 knowing that's a chunk of change but led to believe and under the impression that the work we discussed to be completed in this project would be done for that amount and it could take up to 3 days.  I feel I'm being taken advantage of on several levels. The quote was misleading, there was never any intention by the company of performing the scope of work I described for the amount quoted which explains why there was no reduction in cost when the removal of two mature Cedar trees was removed from the scope of work. The tree and limbs in Area 3 shouldn't have ever been cut and dropped when the crew knew they were leaving and left in such a hurry that they didn't even take all of their equipment; returned a couple days later for their excavator bucket.   My property was left in such a bad state that it speaks volumes to a lack of integrity and pride in workmanship but  to then be charged extra and quoted an outrageous amount to return and clean up the mess for $7,550 when a competitor did it for $1,550 is outrageous.

  My proposal for resolution is for RTS to consider the amount due paid in full.  My payment represents the original quote of $20,150 plus the tree cabling materials at $750 for a total of $20,900.00  Mr. ******* offered a total of $1,500 reduction to cover the fence damage in two areas as well as the crooked digging and placement of the arborvitaes which reduces the total due to $19,400.00 which the company received on June 11. 

  Sincerely,

  ****** *****

  ed the cut tree and limbs, finished the ***** grinding, and removed debris RTS left behind for only $1,550.00. The owner offered a $1,500 deduction for the damaged fencing and bad hole digging/placement of the arborvitaes but also billed for an additional $2,878.46. I've paid $19,400.00 via Cashier Check which is the approved quote of $20,150.00 plus $750 for tree cabling less the $1,550.00.

  Business Response

  Date: 06/16/2025

  We did work at the property listed and we have submitted a copy of our proposal and invoice along with our notes of the time we were on site for this customer. We didn't propose this work to be done in 3 days, we noted it could be 2 or 3 days but this work was also strictly quoted as hourly.  We quoted it to be 13 people for 7 hours equaling a total of 91 hours worked.  We were in fact on site for ****** hours. We billed at our hourly rate of $221.42 per hour for the additional hours worked.  We also billed for the 3 cobra cables we installed on the property which we also said in our proposal that they would be at a $250 per cable price for a total of $750.  There was damage incurred to the property which we also offered to repair or reimburse if they had their own preferred contractor. We did reach out to the customer on multiple occasions trying to resolve the damage and unhappiness with the additional work they were wanting done. We offered it at a discounted rate, we offered many scenarios to appease them. The owner of Rich's Tree Service went out on to site multiple times after the initial work was completed to resolve the issue and brought the ******* of the job out with him to discuss what needed to be done to meet their expectations.  Additional work was going to be at an additional cost due to it being quoted on an hourly basis.  After reaching out multiple times from the owner and the office we didn't hear back from them until the customer came in on June 11th with a partial payment for the work that was billed. This is more than a month from when we had been on site. 

  Business Response

  Date: 06/19/2025

  I have submitted a response to a complaint; one thing I didnt include was that her work was scheduled on 5/6 and 5/7 and they submitted a letter to us on 5/8 after our 2 working days were complete.

  Business Response

  Date: 07/02/2025

  We had tried on multiple occasions to reach out and resolve the issue with the customer unfortunately we weren't communicated with.  Upon receiving the partial payment from the customer and discussing the situation with the owner, **** decided to waive the balance on the account and we no longer are pursuing payment for our services.  We could have come to this resolve with more communication but we didn't have an opportunity.