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Business Profile

Tree Service

Mr Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Service.

Complaints

This profile includes complaints for Mr Tree Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mr Tree Service has 2 locations, listed below.

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    • Mr Tree Service

      570 Davis St Eugene, OR 97402-2328

    • Mr Tree Service

      199 E 10th Ave Junction City, OR 97448

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had tree work done on June 20, 2022. Paid in cash $950 and was told I would receive a receipt in the mail. I have contacted the business via telephone messages (7 times) and have also sent email requests 8 times. I was first told their computer system was down, then I was told the receipt was sent via email and to check my spam folder. I replied that I had not received a receipt and asked them to resend. It has been over 4 months of me reaching out to the owner - and I am still without a receipt. I don't know what else to do.

      Business Response

      Date: 11/04/2022

       I have had several issues with my email account.  The customer  asked for a receipt and I sent it via email to her in June.  I did not hear from her for several months.  I received another email stating she did not  receive the email. 

      I  resent it again asking for confirmation that it was received.  She finally replied back a few days later stating she did not. 

      I have mailed the receipt in regular mail. 

      I will include a picture of the receipt that was sent.  

    Mr Tree Service is NOT a BBB Accredited Business.

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