Business ProfileforParamount Sewing & Vacuum

On 2/11/2023, I took by Bernina sewing machine in to have a problem of skipped stitches fixed. I picked up the machine on 3/3/2023 and was told the problem of the skipped stitches had been resolved and the machine had been serviced and put to Bernina standards. The machine continued to have the same problem when I got it home. I returned with the machine and worked with the machine for an hour at the store. When it skipped stitches again, the owner came and sat with me and told me first that it could be the thread I was using (same thread from before when stitches were not skipped), then was told it might be operator error (have been doing this for 15 years), and then was told that the machine was old and was just going to have problems as it was old. I contacted a certified Bernina repair person and was told the problem was either the hook behind the needle was out of adjustment or the needle bar frame was loose. With that repair person on the phone with me, we determined it was not the needle bar and will need the hook adjustment to be made. I contacted the original service person and requested a refund of some amount since the problem had not been fixed. I was willing to pay for the cleaning but felt the $149.99 was too high since the original problem was not fixed. The owner said I could again bring it in and if he could make it do it he would refund my money. He was the one sitting with me at the store when it skipped stitches, saw the skipped stitch and told me it was an old machine and I would just have to live with the stitching. He said if he can't make it skip stitches than he will not refund anything and will assume it is operator error or just an old machine or bad thread.