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Business Profile

RV Dealers

Sutton RV
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a forest river no bo * Had list of 9 issues * The biggest being the side by door fiberglass cracked * After many months of me going back forth arguing with manufacturer and ****** ** not doing anything the manufacturer not able to repair I got a refund * Sutton Rv did nothing to facilitate this* *unfortunately I gave them another chance* *bought another trailer sunset park * I paid extra and had them install a power **** * My first trip I found out the **** they installed does not clear the hatch * I asked for them to change it and said they should checked if it would have cleared the hatch service said they should have * I have had 4 issues with trailer * Once again I had make the phone calls to manufacturer to resolve as siren said calm the manufacturer Sutton *i asked that they could help me either order the tongue **** at a discount or send me another that will allow me to open the back suv* After 5 months back and forth they said they wont be helping me on it * Only thing I got them to do after 5 months was send me a 4*00 dollar drawer lock for the drawer that would fly open when in trip* I was told they will take care me* Fool me one Shame on you fool me twice shame on me* *be warned they take your money but other then that they dont want help and will just avoid you for many months * Do yourself a favor and buy from another company who will take care there mistake and treat you fairly *They should send me a power **** that works !

    Customer Answer

    Date: 07/21/2025




    They responded to me and problem is resolved thanks .


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