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Business Profile

Remodel Contractors

Top Level Northwest LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company bills as Top Level Northwest LLP which is also not registered with the BBB. They quoted my 2 hours and the job ended up taking over 4 which would have been fine had it been completed correctly. They did not s**** in all the screws to the fan, many screws were loose and the drywall they put in was not put in to cover up the hole. The lines weren't even cut straight. I now have to take out the housing for the fan put in new drywall and put the housing back in. And I paid them over $600 for work I now have to redo and purchase more drywall for. I am beyond unhappy. While the technicians were kind only one knew how to do drywall and only the other knew the electrical workings. I also have to rewire everything because of the confusion about the wiring. This all needs to be redone now. The pictures I have say everything.

    Business Response

    Date: 05/29/2024

    The complaint was resolved with the customer.

     

    Thank you,

    *********************

Top Level Northwest LLP is NOT a BBB Accredited Business.

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