Complaints

This profile includes complaints for The Eye Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Eye Center

  1550 Oak St Ste 5 Eugene, OR 97401

• 

  The Eye Center

  904 SW Bay St Newport, OR 97365-4860

• 

  The Eye Center

  2002 Highway 101 Florence, OR 97439-9723

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  The Eye Center

  65 Division Ave Ste E Eugene, OR 97404-2485

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20, 2024, I had an appointment with Dr. **** ****** at The Eye Center. Before scheduling the app, I called the business to ask the cost of the visit. It told me I would have a $35 co pay and it would bill the app to my insurance as a medical visit/medical diagnosis because I was going in for visual disturbances. At my appointment Dr. ****** dismissed my concerns about having difficulty seeing at night including while driving. He blamed my vision problems on bright car headlights, and he didn't address the problems I told him I had seeing while walking at night and driving with no oncoming car headlights. I told him that all lights glared for me at night. He ignored that. He also ignored that I said I had previously been diagnosed with a slight astigmatism and told me that wasn't an issue. I paid the $35 co pay after my visit. In late August I received a bill from ****************** that I owe $390 plus $12.89 for interest. I called The Eye Center and my insurance at the time (Pacific Source) to ask why the appointment wasn't billed through insurance. Pacific Source said it couldn't bill it because The Eye Center had coded it incorrectly. I asked The Eye Center to recode it and bill it differently because I went in for visual disturbances, but the billing manager *** ******* contacted me and said they couldn't do anything because it had already been sent to collections. I asked him what my chart said from my visit and he told me all it said was that I reported having a hard time seeing while driving at night due to bright headlights and wearing reading glasses while doing homework. I asked him to talk to Dr. ****** to revisit my chart because it didn't include all of my concerns, but I haven't heard back. *** said even he has a hard time seeing while driving at night with "how bright headlights are now," further dismissing my health concerns. *** also said that The Eye Center shouldn't have told me that the visit would cost $35 when it didn't.

  Business Response

  Date: 11/20/2025

  The patient had an appointment with Dr. **** ****** with The Eye Center on January 20, 2025, not 2024 as reported.  The patient confirmed the appointment and was advised that the cost of the appointment would be $35.00 and paid $35.00.  Insurance billing followed where the claim for payment was denied due to the patients coverage through PacificSource terminating at the age of 19.  The patient was 21 years old at the time of this appointment. Had this appointment been covered by insurance, the patient responsibility would have been $35.00.  Multiple contacts were attempted by The Eye Center to the patients phone and email, none of which were returned or responded to.  Prior to submitting the account to collections, The Eye Center was willing to offer self-pay (non-insurance) rates but given the lack of a reply/response from the patient none was offered.  It is the patients responsibility to provide correct insurance information and understand their benefits.  After four billing statements were sent to the patient, the account was turned over to Quick Collect.  After an account has been turned over to Quick Collect, The Eye Center is no longer involved in the matter.
  Our observation is that the patient objects to the medical determination, did not have current or provide insurance coverage, and failed to contact The Eye Center regarding this matter until the account had been transferred to collections.  
  

  Customer Answer

  Date: 11/25/2025

   
  Complaint: 24169181
  
  I am rejecting this response because:
  
  First, yes, the appointment was on January 20, 2025, not 2024. Pacific Source told me that vision can be covered for a medical visits but not routine check **** The appointment was not supposed to be a routine check up, as I was having visual disturbances. I was unaware of the billing matter because I didnt receive any notice from The Eye Center. I didnt receive any emails or calls regarding payment or self-pay options. I object to the medical determination because I did not receive proper care. Not only has billing been an issue, but The Eye Center provided inadequate care and charted it incorrectly.

  
  Sincerely,
  
  ****** *********