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Business Profile

Online Retailer

My Diva's Closet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product and never received the items. I attempted to contact them and received no response.Your Order ItemCost 1Multi Color Knit CC Gloves Color : pink/burgundy/white multi 1 $12.50 1Multi Color Knit CC Headband Color : pink/burgundy/white multi 1 $10.00 Subtotal:$22.50 Shipping:$5.95 Tax:$0.00 Total:$28.45 Order Status CONFIRMATION Order Status:Tracking:Order Date:12/20/2023 Order Number:mydivascloset-286560 SHIP TO ************************************* ************************************ ********** Shipping Method: Flat Rate (within the Continental U.S. only)BILL TO ************************************* ************************************ ********** ******************** Keep Shopping

  • Initial Complaint

    Date:03/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDER A WIG FROM MY DIVAS CLOSET ON FEB 28 AND ITS MAR 5 AND I HAVE NOT RECEIVED A TRACKING NUMBER FOR MY ORDER. I HAVE EMAILED THEM AT LEAST SEVEN TIMES AND I HAVE NOT HEARD BACK FROM THEM AT ALL.

  • Initial Complaint

    Date:02/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order several weeks ago. My charge was immediately hit for the purchase amount. I have rec'd no status updates, and no one responds to my status email inquiries. I am going to request a reversal on my charge

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was never received.

  • Initial Complaint

    Date:01/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 1-10-2023 No update on status of order.Website has no update info on the order Emailed customer service 1-19-2023 No response from the company.No phone number available to contact company.Online BBB this company has a history of this problem.Just want my money back.

  • Initial Complaint

    Date:12/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 12/08/22 for 1 hat and paid around $16 for it. I was a confirmation number but never got an email for a tracking number like the website stated I should. I contacted them twice on 12/19 and 12/22 and received no help and no email back. This is their only contact information listed on their website. I just either want the help to get the hat or my money back but theres no way to contact them to where they will actually respond.

My Diva's Closet is NOT a BBB Accredited Business.

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